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Windows Mail: sending issues

#1
I have several issues which I think are all connected. Please bare with me.

1. I have Trend Micro Antivirus which loads for a long time when I login until
windows finally shuts it down and sends me a message saying it will use
previous settings. I contacted Trend Micro and they asked me to send
my debug logs in zip format. When I try to do this I get the following
error message:
Could not change to C:\program files\Trend Micro\Internet Security\
log\Archives-closing C:\program files\Trend Micro\Internet Security\
log\Archive\200811100937352443698.zip

Then I get an error message from Winzip:

winzip could not change the specified folder, so it is closing the
open archive. Possible causes for this error include removing the
folder or changing disks in the middle of winzip operation.

2. I also have never been able to send a group message. It always goes
to the Outbox and then I get an error message.
I contacted my ISP and they told me all my settings were correct and
that the problems were with Windows Mail itself or the Antivirus or the
Vista Windows Firewall or a combination of all 3.

I'm sure others must be having these problems, I am totaly frustraded.

Please advise. All my specs can be found in my profile.

Thanks to anyone who can help

alonso
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A205-S4607
    CPU
    Intel (R) Core 2 Duo Processor T5300
    Motherboard
    Intel Corporation CAPELL VALLEY (NAPA) CRB
    Memory
    2048MB PC2-5300 DDR2 SDRAM
    Graphics Card(s)
    Intel(R) Graphics Media Accelerator 950
    Sound Card
    Realtek High Defenition Audio
    Monitor(s) Displays
    15.4 diag widescreen TruBrite TFT LCD
    Screen Resolution
    1280x800 native resolution (WXGA)
    Hard Drives
    200GB (4200 RPM); Serial ATA hard disk drive; 9.5mm height; user removable
    PSU
    65W (19V 3.42A) 100-240V AC Adapter
    Mouse
    HID-compliant mouse
    Keyboard
    Standadrd PS/2 Keyboard
    Internet Speed
    DSL download speed 1.55 Mbps, upload speed 255 kbps
    Other Info
    Antivirus: Trend Micro Antivirus Version 16.10.1182
    Webroot Spy Sweeper (tm)
    Windows Defender

    Winzip 12

    Internet Provider: Bellsouth
#2
I have several issues which I think are all connected. Please bare with me.

1. I have Trend Micro Antivirus which loads for a long time when I login until
windows finally shuts it down and sends me a message saying it will use
previous settings. I contacted Trend Micro and they asked me to send
my debug logs in zip format. When I try to do this I get the following
error message:
Could not change to C:\program files\Trend Micro\Internet Security\
log\Archives-closing C:\program files\Trend Micro\Internet Security\
log\Archive\200811100937352443698.zip

Then I get an error message from Winzip:

winzip could not change the specified folder, so it is closing the
open archive. Possible causes for this error include removing the
folder or changing disks in the middle of winzip operation.

2. I also have never been able to send a group message. It always goes
to the Outbox and then I get an error message.
I contacted my ISP and they told me all my settings were correct and
that the problems were with Windows Mail itself or the Antivirus or the
Vista Windows Firewall or a combination of all 3.

I'm sure others must be having these problems, I am totaly frustraded.

Please advise. All my specs can be found in my profile.

Thanks to anyone who can help

alonso
For troubleshooting purposes I would highly recommend nuking (uninstalling) your current AV software. Reboot and see if some of the odd issues you are getting correct themselves.

If they do, or while your testing it you can always use AVG 8 which has a free version online. I only use it and have had no issues with its performance or protection!

AVG Free - Download AVG Anti-Virus Free Edition for Windows XP and Vista
 

My Computer

System One

  • CPU
    Intel Q9550 @ 3.2Ghz (OC)
    Memory
    4 GIG DDR2-6400
    Graphics Card(s)
    ATI Radeon 3750
    Sound Card
    Creative X-Fi
    Monitor(s) Displays
    22" LCD
    Screen Resolution
    1680 x 1050
    Hard Drives
    (2) 500 Gig SATAII 32mb Cache in RAID 0 array
    PSU
    Antec TruPower 650W
    Internet Speed
    10Mbps Cable
#3
Thanks Cyberwolf but I've had some problems in the past with AVG security and I am happy with Trend Micro. I would like to see if I can find some way of fixing these issues w/o having to get rid of TM. I will try what you advised and turn the AV off
and see if this is the problem.

regards

alonso
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A205-S4607
    CPU
    Intel (R) Core 2 Duo Processor T5300
    Motherboard
    Intel Corporation CAPELL VALLEY (NAPA) CRB
    Memory
    2048MB PC2-5300 DDR2 SDRAM
    Graphics Card(s)
    Intel(R) Graphics Media Accelerator 950
    Sound Card
    Realtek High Defenition Audio
    Monitor(s) Displays
    15.4 diag widescreen TruBrite TFT LCD
    Screen Resolution
    1280x800 native resolution (WXGA)
    Hard Drives
    200GB (4200 RPM); Serial ATA hard disk drive; 9.5mm height; user removable
    PSU
    65W (19V 3.42A) 100-240V AC Adapter
    Mouse
    HID-compliant mouse
    Keyboard
    Standadrd PS/2 Keyboard
    Internet Speed
    DSL download speed 1.55 Mbps, upload speed 255 kbps
    Other Info
    Antivirus: Trend Micro Antivirus Version 16.10.1182
    Webroot Spy Sweeper (tm)
    Windows Defender

    Winzip 12

    Internet Provider: Bellsouth

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