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Windows media player stopped working

#1
as the title suggests , after i open windows media player and put something to play, a small windows pops up and says that windows media player has stopped working and it says its looking for a solution. After a while it says " a oroblem caused this program to stop working correctly, Windows will close the program and notify you if a solutio is available." then it closes the program with my consent. This never happened to me on my xp pc which had WMP 11. This is happening on my new vista pc that's just a few days out of the box and i even have full norton anti-virus protection. So is there any way to fix this problem or do i have to use some other program?
 
#3
see thats the thing, it doesn't ask to send an error report. It just saysd that he program encountered and error and needs to close but doesn't say anythings about what caused it or sending an error report
 
S

skeeter224

#4
I have started having the same problem; WMP plays audio for 10 -45 seconds,
it stops and gives me the same error message that it has stopped working.

On the same day I started getting a "Com Surragate was stopped working"
message when I attempted to use Adobe Lightroom. The program Nikon Capture NX
has also stopped working.

below is the problem report:

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6000.6324
Application Timestamp: 4549b52a
Hang Signature: 86e3
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 2: 8047
Additional Hang Signature 3: 0ec51ff430499d35fe3bbab605d37d54
Additional Hang Signature 4: 86e3
Additional Hang Signature 5: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 6: 8047
Additional Hang Signature 7: 0ec51ff430499d35fe3bbab605d37d54

Extra information about the problem
Bucket ID: 12022627


I'm running Vista Home Premium that came installed on a Gateway tower, it is
a newer machine with 4 gigs of ram. I have rolled the machine back to a
restore point but did not help.

Any help would be appreciated, this is beyond my capabilities.
 
Z

zachd [MSFT]

#5
Hang buckets aren't realllly helpful. Do you have any crash buckets? The
Problem Event Name as "AppHangB1" is the sad part. If it says "APPCRASH",
that's easier to sort. =\
 
#6
I have been having the same problem for the past week now. Everytime i try to open a video file (avi, mpeg, etc)

I get this:

- Windows Media Player has stopped working...

here is what i get from the prolem reports and solutions window:

----------------
Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: StackHash_e52f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: e52f
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 860f
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

Extra information about the problem
Bucket ID: 534745363
----------------


any help would be much appreciated
 
Z

zachd [MSFT]

#7
Is neaudio.ax on the system?

I don't see anything interesting there. Some unknown dll is causing
corruption... ?
 
#8
Hi all. Unfortunately, I am having the same problems. Even after a clean install, the first time you bring up WMP 11, it "stops working." So I close it and bring it back up and it works just fine. This happens after every reboot or shutdown. I'm also seeing the "ATK0110 ACPI UTILITY" Driver issue, but I haven't seen any effects from that, unless of course it's related to my WMP 11 problem. l'll post all the info I can think of now. I know its alot to read through, Thank you all in advance.
--------------------------------------------------

Intel Core 2 Quad CPU Q6600 @ 2.40GHz
2046 MB
Windows Vista Ultimate x64
Nvidia GeForce 8800 GTS 512 MB
Asus P5n32-E SLi MoBo
2x Seagate SATA 3 500GB @7200 RPM

---------------------------------------

Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: StackHash_5255
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdf8
Exception Code: c0000374
Exception Offset: 000aa0fb
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 5255
Additional Information 2: a75fd876183f6f3219cdd8086d3ff68b
Additional Information 3: 6687
Additional Information 4: ff1b7c02f19644cb185bccef84630014
Extra information about the problem
Bucket ID: 527514132
-------------------------------------------

Download and install the driver for ATK0110 ACPI UTILITY
This problem was caused by ATK0110 ACPI UTILITY, which was created by ASUSTeK Computer Inc..
A solution is available that will solve this problem.
 
Z

zachd [MSFT]

#9
This is still a crash in NVAppFilter.dll . You will not be able to get
anything working here until you either update or remove that third party
component. =\
 
#10
zachd [MSFT];588041 said:
This is still a crash in NVAppFilter.dll . You will not be able to get
anything working here until you either update or remove that third party
component. =\

--
Speaking for myself only.
See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

> --
> watsonjoshd
To what are you referring?
 
#12
How's this? Just let me know what you need.

NVAppFilter

File description NVIDIA IAM LSP
Type Application Extension
File version 2.2.0.465
Product name NVIDIA Application Filter
Product version 1.0.2.0
Copyright Copyright 2004 NVIDIA Corporation
Size 156 KB
Date modified 8/20/2007 3:10 PM
Language English (United States)
 
Z

zachd [MSFT]

#13
Why is that on your system? That seems to be causing the crash. What does
nVidia support say about this crash?
 
#14
I have found that the Nvappfilter.dll installs as part of the Nforce Network manager, that comes with the Nforce driver package. Others have also said that this file causes them problems as well. I have since uninstalled all Nvidia drivers, and deleted the Nvappfilter.dll and will be playing around with this to see what happens
 
M

Mr Specbus

#15
I have had the identical problem with Media Player and COM Surrogate. This
started to occur after I installed Nikon Capture NX. I uninstalled Capture
NX but the problem with Media Player still occurs. Updated NVIDIA and
Creative drivers but problem persist. Have you had any luck debugging?

----------------------------
Product
Windows Media Player

Problem
Stopped working

Date
1/25/2008 3:03 PM

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: StackHash_8a73
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8a73
Additional Information 2: 040c9e81502f42c1055a4e2eb8caf1ae
Additional Information 3: a9a3
Additional Information 4: 7677726ffb7ef20baf211cead593c296

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

---------------------------------------

--
Specbus
 
#16
SpecBus: I have not had any problems since my "fix." After being tipped off to the NVappfilter.dll issue, I uninstalled all of my Nvidia drivers, restarted, went to check and see if that .dll is still there (it is located at C:\Windows\System32\NVappfilter.dll) If it's still there, delete it and restart again. Once you are rid of the NVappfilter.dll, install the latest NForce driver pack for your OS from Nvidia.com. If uninstalling these drivers now prohibits you from using the Internet, use your MoBo disk to install at least your Ethernet drivers, or see if the Vista drivers work for your Ethernet, so you can at least get online. Now, to make sure you don't reinstall that .dll and be returned to square one, DO NOT install the Nvidia network manager, which you will be prompted to do during the NForce Driver install setup. If you successfully get all your drivers up to date, and avoid installing the Nvidia network manager, and thus NVappfilter.dll, you should be as problem free as I am. As far as COM Surrogate goes, I can't say. But, this fixed a couple of other problems that I was diagnosing separately, so it very well may do the same for you. Good Luck.
 
M

Mr Specbus

#17
watsonjoshd: Thanks for the info. NVAppFilter.dll is not on my system so the
mystery continues.
--
Specbus
 
Z

zachd [MSFT]

#18
Did the Nikon uninstall leave the file nefcodec.dll on the system?

What does Nikon support say about this issue? If their uninstall did leave
nefcodec.dll on the system, they would likely want to know about it.
 
M

Mr Specbus

#19
nefcodec.dll was still on the system after I uninstalled Capture NX. I
renamed the file to nefcodec.bak and WMP now seems to run fine. I will
contact Nikon to see what they have to say. Thanks.
--
Specbus
 
M

Mr Specbus

#20
Here is an update. Nikon directed me to the following site to get the latest
version of nefcodec.dll:

http://www.nikonimglib.com/nefcodec/index.html.en

I installed this update and the problem appears to have gone away.

Interestingly enough when you try to update the codec from within Capture NX
it reports back that no updates are available.

Nikon also makes a point of saying that they are not responsible for WMP.

Thanks again for the help.
--
Specbus