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Windows Vista - Motorola HT 820 Bluetooth Headset won´t function properly

#1
Hi NG,

did some one know if the Motorola Bluetooth HT820 Headset needs some
special Windows Vista (32 Bit) driver to function ? Or is there anyone
who had this Haedset and use it with Windows Vista Ultimate ?

Geetings

Marko

Sorry for my bad english....
 

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franglais

New Member
Messages
1
#2
Hi NG,

did some one know if the Motorola Bluetooth HT820 Headset needs some
special Windows Vista (32 Bit) driver to function ? Or is there anyone
who had this Haedset and use it with Windows Vista Ultimate ?

Geetings

Marko

Sorry for my bad english....
Hi Marko-your english is fine!
I'm looking for the exact same solution....I hope we get one soon :(
 

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R

RatherBeDrinkin

#4

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L

luther45

#5
I had no problem with Vista (Ultimate). I have an ASUS F3S Laptop with
integrated BT. I can use my HT820 as stereo headphones with any media
player, mono audio gateway, remote control buttons, etc. Everything
works perfectly. Maybe the BT device you are connecting to is the
problem?


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Flannel Avenger

#6
I got my Motoroloa HT820 headset today and it seems I was having some
similar problems to you guys. I'm running Windows Vista Business on a
Dell Vostro 1700 .

Here's what I did.

First, I didn't realize that you had to enter in the default passcode
of 0000 to pair the devices - although Vista indicated that the devices
were properly paired even though they were not. (it's not mentioned on
the quick instructions to hook it to your PC... as the philosophy
goes.. if at first you don't succeed read ALL the instructions)

Secondly, once I had the devices successfully paired, Vista had a hard
time loading the device drivers. I went into the device manager and I
told it to uninstall all the drivers for my bluetooth. On reboot,
Vista reloaded all the drivers for the bluetooth transmitter and was
able to successfully load the drivers for the headset.

It seems to be working fine now.

I did notice an anomaly, though... if you open a program before Vista
has finished pairing with the headphones, it's not going to
automatically transfer that audio over to the headphones, but will
instead continue to play from the computer speakers. At least, that's
what my computer did.


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norbolig

#7
Hello,

thanks for the good work Prometheus!

I am using Windows Vista Ultimate, and I want to upgrade my Motorola
PC850 to enjoy high quality stereo.

Unfortunately I am experiencing a number of installation problems.

1) Before the installation, I uninstalled all previous Bluetooth
software.
2) I starting the installation with my PC850 dongle disconnected.
3) The BTW installation ended, without any errors.
4) I conntect the PC850 dongle.
5) The driver installation automatically begin.
6) It reports that "Windows must install driver software for Bluetooth
Peripheral Device.
7) I have selected 'find and install'.
8) A problem was discovered during the installation of the driver
software. "Bluetooth-sound with high quality" are already used as a
name."
9) A problem was discovered during the installation of the driver
software. "Bluetooth-sound are already used as a name".

What can be the reason for this?


MOTOROLA PC850 WITH VISTA AND SKYPE ...

Skype is now Vista compatible. Will it be possible to use PC850 with
Skype?


Thanks!

Best regards, norbolig


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shower

#8
Hi I download _Vista32(64)_BTW6.0.1.3400.zip_ it install succesfully ,
now i can forward, rewind, put play and pause with my headphones
Motorola HT820, but i'm still can't listen with this... i can change the
music with the headphones but the music is play by the laptop still :(

how i can repair this?

Prometheus;3710193 Wrote:

> Hope this reply isn't too late to help you guys out. If so at least
> maybe it well help others like myself who have since experienced the
> same problem. The issue is not with the Motorola HT820 headset itself,
> but rather with the bluetooth drivers used in Windows Vista not
> supporting the A2DP protocol. I am in no way a bluetooth guru, just a
> user desperate to get my headphones to work properly as they did in
> Windows Xp. Here is what I have figured out.
> First, there seem to be two primary sources for bluetooth drivers,
> either the bluesoleil group of devices or the Widcomm group. Whether
> your device is built in or a usb dongle, you must first find which
> drivers your device requires. In my particular case I needed the Widcomm
> drivers, so if your device uses the bluesoleil driver I can't be of much
> more help than to suggest you visit
>
> http://www.bluesoleil.com/download/
>
> and see what is required for you to update to the Vista compatible
> drivers. I do know that the bluesoleil site comes with the following
> note:
>
> Each BlueSoleil version is free downloaded from BlueSoleil.com, and it
> works. But if your Bluetooth device is not licensed with this version,
> BlueSoleil will run with 5M Limitation (Amount of data). If you want to
> use it with no limitation, please buy it through the online purchase
> system, which only takes a few minutes.
>
> Now to the Widcomm drivers. In most cases you should be able to visit
>
>
> http://www.broadcom.com/products/bluetooth_update.php
>
> and download the initial update from there. This update will then
> detect your device and install the updated drivers required for it. This
> will not work for all devices however, as the updater will sometimes
> classify the device as unsupported and suggest you check with the device
> manufacturer for available driver updates.
> This however was also a problem in my situation. My device is the
> Motorola PC850 usb dongle, which is not supported in Windows Vista by
> Motorola nor by Widcomm. The updated driver Motorola provides is the
> _BTW5.1.0.1201_with_install_Menu_ zip file, which WILL NOT support the
> A2DP protocol in Vista that is required to enjoy high quality stereo
> output and the use of the playback control buttons on the HT820 headset.
> After much research and reading on multiple forums I discovered that
> this problem was not limited to Motorola but was similar in many other
> devices.
> Deciding to research a different dongle I discovered the MSI Star Key
> which was guaranteed to be Vista compatible. Upon visiting their website
> I found that they offered the Vista compatible Widcomm drivers for
> direct download. I decided to try it with my Motorola dongle and IT
> WORKED. I now have full functionality and crisp stereo sound from my
> HT820 headset under Windows Vista. The file name is
> _Vista32(64)_BTW6.0.1.3400.zip_ and it can be found here:
>
> http://global.msi.com.tw/index.php?func=driverfile&dno=5286&i=0
>
> I apologize for the length of this post but after the amount of
> trouble I have gone through and the broad scope that this problem seems
> to cover I am trying to provide as much information as I possibly can.
> Hope it helps some of you.

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shyamshankar

#9

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Iskrenie

New Member
Messages
1
#10
Here's what I did...

Open Bluetooth devices, select Motorola HT820, Properties, Services. Verify that the Headset box is checked. (Mine was not). Save and close.

Open Control Panel, Sound, Manage Audio Devices. Mine showed "Speakers Bluetooth Handsfree Audio", "Bluetooth Stereo Audio", and the system speakers. I selected "Bluetooth Stero Audio" as my default and disabled the system speakers. Tested out OK.

My hardware is a Trust 15542-02 Adapter with Broadcom Bluetooth 2.0 EDR USB Dongle, Microsoft Bluetooth Enumerator, and Windows Mobile-based device support (For my Palm)

Hope this helps!
Iskrenie
Modena, Italy
 

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J

jaxmwana

#11
Prometheus;3710193 Wrote:

> Hope this reply isn't too late to help you guys out. If so at least
> maybe it well help others like myself who have since experienced the
> same problem. The issue is not with the Motorola HT820 headset itself,
> but rather with the bluetooth drivers used in Windows Vista not
> supporting the A2DP protocol. I am in no way a bluetooth guru, just a
> user desperate to get my headphones to work properly as they did in
> Windows Xp. Here is what I have figured out.
> First, there seem to be two primary sources for bluetooth drivers,
> either the bluesoleil group of devices or the Widcomm group. Whether
> your device is built in or a usb dongle, you must first find which
> drivers your device requires. In my particular case I needed the Widcomm
> drivers, so if your device uses the bluesoleil driver I can't be of much
> more help than to suggest you visit
>
> http://www.bluesoleil.com/download/
>
>
>
> and see what is required for you to update to the Vista compatible
> drivers. I do know that the bluesoleil site comes with the following
> note:
>
> Each BlueSoleil version is free downloaded from BlueSoleil.com, and it
> works. But if your Bluetooth device is not licensed with this version,
> BlueSoleil will run with 5M Limitation (Amount of data). If you want to
> use it with no limitation, please buy it through the online purchase
> system, which only takes a few minutes.
>
> Now to the Widcomm drivers. In most cases you should be able to visit
>
>
> http://www.broadcom.com/products/bluetooth_update.php
>
> and download the initial update from there. This update will then
> detect your device and install the updated drivers required for it. This
> will not work for all devices however, as the updater will sometimes
> classify the device as unsupported and suggest you check with the device
> manufacturer for available driver updates.
> This however was also a problem in my situation. My device is the
> Motorola PC850 usb dongle, which is not supported in Windows Vista by
> Motorola nor by Widcomm. The updated driver Motorola provides is the
> _BTW5.1.0.1201_with_install_Menu_ zip file, which WILL NOT support the
> A2DP protocol in Vista that is required to enjoy high quality stereo
> output and the use of the playback control buttons on the HT820 headset.
> After much research and reading on multiple forums I discovered that
> this problem was not limited to Motorola but was similar in many other
> devices.
> Deciding to research a different dongle I discovered the MSI Star Key
> which was guaranteed to be Vista compatible. Upon visiting their website
> I found that they offered the Vista compatible Widcomm drivers for
> direct download. I decided to try it with my Motorola dongle and IT
> WORKED. I now have full functionality and crisp stereo sound from my
> HT820 headset under Windows Vista. The file name is
> _Vista32(64)_BTW6.0.1.3400.zip_ and it can be found here:
>
> http://global.msi.com.tw/index.php?func=driverfile&dno=5286&i=0
>
> I apologize for the length of this post but after the amount of
> trouble I have gone through and the broad scope that this problem seems
> to cover I am trying to provide as much information as I possibly can.
> Hope it helps some of you.
hello Prometheus, thank you very much for the explanation, the only
problem is that I can't seem to find the file
_Vista32(64)_BTW6.0.1.3400.zip_ on the website
http://global.msi.com.tw/index.php?func=driverfile&dno=5286&i=0
do you think its been removed? its a bit? or do you still have the
file(driver) and can upload it somewhere? If anyone else does I would be
greatful
thank you


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#12
I don't think the problem is about HT 820 Bluetooth but any brand of
headset. I never thought after 2 days of searching on various threads
that i could actually found the solution. I tried various "worked"
solutions and it didn't work for me. Finally, I search and found out
there is something called Bluetooth driver for Vista. I downloaded it
and it worked. The only thing is, you may have to pay for it. The
reason why you may depends on which version you get.

http://www.bluesoleil.com/download/

Bluesoleil v.5 is free (because it didn't require serial #), Bluesoleil
6 does and it costs like 20 euros.

Since I'm using Bluesoleil 6 (Due to a product called Bluesoleil VOIP
required v.6), I'll show you how I did it.

1. download Bluesoleil 6
2. extract and find the file "setup"
3. double click setup file and you are on cruise control
4. for v.6, they will ask you for serial #, so if you want to use v.6,
pay up, otherwise, try v.5

When I plug in the BT adaptor, it ask to search for driver and it was
successfully identify the driver and "happy ever after"

I use a regular BT headset for mobile phone to pair it with my computer
so I can use Skype, I broke 2 corded headset so it was something I
really want.

DISCLAIMER: I DON'T WORK OR KNOW ANYONE AT BLUESOLEIL. My suggestion
with this Vista/BT driver problem is to dump Vista and go Window 7... I
hate Vista and yes, I dumped all my Microsoft stocks long ago.


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#13
Re: Windows Vista - Motorola HT 820 Bluetooth Headset won?t function properly

To: jaxmwana
You can't just click on the the URL Prometheus provided. Go to the MSI site,
go to Technical Support, Latest Driver Downloads, on the right, under the
Type 2 method of searching for drivers in the drop down, select
Communication, Bluetooth, Data Transmission, STAR KEY, click on Driver when
the product description comes up, scroll down the screen to download the
Vista driver 32 or 64.

url:http://www.ureader.com/msg/16895488.aspx
 

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suricata

#14
Put all in the rubbish; Vista drivers, Windows Drivers, Motorola
Drivers, Blue Soleil paying soft, etc.

Toshiba "Bluetooth Stack" works perfect with Motorola HT820 Headset
even in not toshiba notebooks. As I could see on some forums.

Motorola is great, I am very happy,
And I very much apreciate Toshiba great soft and laptops.
I like good free software.

And testing it couldn´t be worse than what we were doing.

My laptop is a Philips Freevents (yes, it almost doesn´t exist)
And Motorola HT820 works fine and easy with TOSHIBA DRIVERS.

I´m using Windows Vista 32 bits home

I could not get to activate the microphone for using it with Skype, but
as headset it is OK.

Go Get drivers at Toshiba Website
v64000T_20090324_x32.exe (bluetooth stack)
BtSw_v5v6_FP1.exe (patch)

Thanks to this great forum

Para los que aun no se dieron cuenta de que soy español, solo quiero
decir que los auriculares Motorola HT820 funcionan perfectamente en
Vista con este gestor de bluetooth aunque tu ordenador no sea Toshiba.


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kahuna84093

#15
I have a Dell XPS sudio laptop and all I had to do was set my headphones
(in the sounds area under control panel) to the "Default". So if the
headphones are on they get the sound, if they are off, then the speakers
get the sounds. I didn't need to do anything else.


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