WLPG - Blue screens on Vista (PAGE_FAULT_IN_NON_PAGED_AREA)

R

RT

PAGE_FAULT_IN_NON_PAGED_AREA
0x00000050 (x,x,dx)

I cannot use Windows Live Photo Gallery in Vista 32. Just after starting a
blue screen is generated, sometimes almost instantly, sometimes after
clicking on something. I have tried uninstall and reinstall. I have not
seen this blue screen (or any other) on my vista computer.

Any ideas? I'd really like to get this up and running.

RT
 

My Computer

G

Galina Kolpatcheva \(MSFT\)

Could you clarify please - you said you have WLPG running on Vista machine,
but also mentioned that you see blue screen on Vista 32. What is the
difference between those two machines?

Could you please get your system information for your machines?
Go to Start > Right-click on Computer > Properties > copy all the
information from System section.

What version of WLPG you're trying to use? Did you install it from
http://get.live.com?

Please provide more details so we can help you.

Thanks!

"RT" <[email protected]> wrote in message
news:[email protected]

> PAGE_FAULT_IN_NON_PAGED_AREA
> 0x00000050 (x,x,dx)
>
> I cannot use Windows Live Photo Gallery in Vista 32. Just after starting
> a blue screen is generated, sometimes almost instantly, sometimes after
> clicking on something. I have tried uninstall and reinstall. I have not
> seen this blue screen (or any other) on my vista computer.
>
> Any ideas? I'd really like to get this up and running.
>
> RT
 

My Computer

R

RT

I am using WLPG from http://get.live.com . On my network, blue screen only
happens on my main computer. Here are the specs as asked, see attached.


"Galina Kolpatcheva (MSFT)" <[email protected]> wrote in message
news:[email protected]

> Could you clarify please - you said you have WLPG running on Vista
> machine, but also mentioned that you see blue screen on Vista 32. What is
> the difference between those two machines?
>
> Could you please get your system information for your machines?
> Go to Start > Right-click on Computer > Properties > copy all the
> information from System section.
>
> What version of WLPG you're trying to use? Did you install it from
> http://get.live.com?
>
> Please provide more details so we can help you.
>
> Thanks!
>
> "RT" <[email protected]> wrote in message
> news:[email protected]

>> PAGE_FAULT_IN_NON_PAGED_AREA
>> 0x00000050 (x,x,dx)
>>
>> I cannot use Windows Live Photo Gallery in Vista 32. Just after starting
>> a blue screen is generated, sometimes almost instantly, sometimes after
>> clicking on something. I have tried uninstall and reinstall. I have not
>> seen this blue screen (or any other) on my vista computer.
>>
>> Any ideas? I'd really like to get this up and running.
>>
>> RT
>
 

My Computer

G

Galina Kolpatcheva \(MSFT\)

The blue screen is most likely caused by the video card interacting with
some of the files you might added to the gallery.

Please try updating your video card driver first. You may need to check your
video card manufacturer website for specific drivers for Vista.

Please let me know if this fixes the problem. If not, we will need you to
send us memory.dmp file from your system directory to determine what causes
the crash.

Thanks,
Galina

"RT" <[email protected]> wrote in message
news:[email protected]

> I am using WLPG from http://get.live.com . On my network, blue screen
> only
> happens on my main computer. Here are the specs as asked, see attached.
>
>
> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
> message
> news:[email protected]

>> Could you clarify please - you said you have WLPG running on Vista
>> machine, but also mentioned that you see blue screen on Vista 32. What is
>> the difference between those two machines?
>>
>> Could you please get your system information for your machines?
>> Go to Start > Right-click on Computer > Properties > copy all the
>> information from System section.
>>
>> What version of WLPG you're trying to use? Did you install it from
>> http://get.live.com?
>>
>> Please provide more details so we can help you.
>>
>> Thanks!
>>
>> "RT" <[email protected]> wrote in message
>> news:[email protected]

>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>> 0x00000050 (x,x,dx)
>>>
>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>> starting
>>> a blue screen is generated, sometimes almost instantly, sometimes after
>>> clicking on something. I have tried uninstall and reinstall. I have
>>> not
>>> seen this blue screen (or any other) on my vista computer.
>>>
>>> Any ideas? I'd really like to get this up and running.
>>>
>>> RT
>>
>
 

My Computer

R

RT

Downloading the latest video drivers made no difference. What kind of
memory dump would you want? There are three kinds defined in
system>advanced>startup and recovery.

Possibly unrelated is the fact my main hard drive is starting to have
problems.

"Galina Kolpatcheva (MSFT)" <[email protected]> wrote in message
news:[email protected]

> The blue screen is most likely caused by the video card interacting with
> some of the files you might added to the gallery.
>
> Please try updating your video card driver first. You may need to check
> your video card manufacturer website for specific drivers for Vista.
>
> Please let me know if this fixes the problem. If not, we will need you to
> send us memory.dmp file from your system directory to determine what
> causes the crash.
>
> Thanks,
> Galina
>
> "RT" <[email protected]> wrote in message
> news:[email protected]

>> I am using WLPG from http://get.live.com . On my network, blue screen
>> only
>> happens on my main computer. Here are the specs as asked, see attached.
>>
>>
>> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
>> message
>> news:[email protected]

>>> Could you clarify please - you said you have WLPG running on Vista
>>> machine, but also mentioned that you see blue screen on Vista 32. What
>>> is
>>> the difference between those two machines?
>>>
>>> Could you please get your system information for your machines?
>>> Go to Start > Right-click on Computer > Properties > copy all the
>>> information from System section.
>>>
>>> What version of WLPG you're trying to use? Did you install it from
>>> http://get.live.com?
>>>
>>> Please provide more details so we can help you.
>>>
>>> Thanks!
>>>
>>> "RT" <[email protected]> wrote in message
>>> news:[email protected]
>>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>>> 0x00000050 (x,x,dx)
>>>>
>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>>> starting
>>>> a blue screen is generated, sometimes almost instantly, sometimes after
>>>> clicking on something. I have tried uninstall and reinstall. I have
>>>> not
>>>> seen this blue screen (or any other) on my vista computer.
>>>>
>>>> Any ideas? I'd really like to get this up and running.
>>>>
>>>> RT
>>>
>>
 

My Computer

G

Galina Kolpatcheva \(MSFT\)

We need a dump file that was generated at the time of crash. You can find it
in %system%windows directory., the name of file is memory.dmp.
Please do not post dmp file to the newsgroup, instead try sending it to
[email protected].

Also, let's take this discussion offline until the solution for the issue is
found. Please contact me over e-mail: [email protected].

Thanks,
Galina

"RT" <[email protected]> wrote in message
news:[email protected]

> Downloading the latest video drivers made no difference. What kind of
> memory dump would you want? There are three kinds defined in
> system>advanced>startup and recovery.
>
> Possibly unrelated is the fact my main hard drive is starting to have
> problems.
>
> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
> message news:[email protected]

>> The blue screen is most likely caused by the video card interacting with
>> some of the files you might added to the gallery.
>>
>> Please try updating your video card driver first. You may need to check
>> your video card manufacturer website for specific drivers for Vista.
>>
>> Please let me know if this fixes the problem. If not, we will need you to
>> send us memory.dmp file from your system directory to determine what
>> causes the crash.
>>
>> Thanks,
>> Galina
>>
>> "RT" <[email protected]> wrote in message
>> news:[email protected]

>>> I am using WLPG from http://get.live.com . On my network, blue screen
>>> only
>>> happens on my main computer. Here are the specs as asked, see attached.
>>>
>>>
>>> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
>>> message
>>> news:[email protected]
>>>> Could you clarify please - you said you have WLPG running on Vista
>>>> machine, but also mentioned that you see blue screen on Vista 32. What
>>>> is
>>>> the difference between those two machines?
>>>>
>>>> Could you please get your system information for your machines?
>>>> Go to Start > Right-click on Computer > Properties > copy all the
>>>> information from System section.
>>>>
>>>> What version of WLPG you're trying to use? Did you install it from
>>>> http://get.live.com?
>>>>
>>>> Please provide more details so we can help you.
>>>>
>>>> Thanks!
>>>>
>>>> "RT" <[email protected]> wrote in message
>>>> news:[email protected]
>>>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>>>> 0x00000050 (x,x,dx)
>>>>>
>>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>>>> starting
>>>>> a blue screen is generated, sometimes almost instantly, sometimes
>>>>> after
>>>>> clicking on something. I have tried uninstall and reinstall. I have
>>>>> not
>>>>> seen this blue screen (or any other) on my vista computer.
>>>>>
>>>>> Any ideas? I'd really like to get this up and running.
>>>>>
>>>>> RT
>>>>
>>>
>
 

My Computer

G

Galina Kolpatcheva \(MSFT\)

To get a smaller size dump file, please do the following:
From Start menu, Right click on Computer > Properties > Advanced Properties

> Advanced tab > Click Settings button under Setup and Recovery > make sure
you have 'Write an event to the system log' checked under System Failure >
select 'small memory dump (64kb)' from Wright debugging information
drop-down list.
Minidump file location is %SystemRoot%\Minidump.

The minidump will be created only at the crash time.

Please send this file over e-mail.

The fact that your hard drive having problems may be related to the crashes
you see.
If dump file is not created after the crash, that may mean the crash was
caused by hard drive failure.

You can also check Event Viewer under System logs for errors - hard drive
failure may be listed there as well.

Thanks,
Galina


"Galina Kolpatcheva (MSFT)" <[email protected]> wrote in message
news:[email protected]

> We need a dump file that was generated at the time of crash. You can find
> it in %system%windows directory., the name of file is memory.dmp.
> Please do not post dmp file to the newsgroup, instead try sending it to
> [email protected].
>
> Also, let's take this discussion offline until the solution for the issue
> is found. Please contact me over e-mail: [email protected].
>
> Thanks,
> Galina
>
> "RT" <[email protected]> wrote in message
> news:[email protected]

>> Downloading the latest video drivers made no difference. What kind of
>> memory dump would you want? There are three kinds defined in
>> system>advanced>startup and recovery.
>>
>> Possibly unrelated is the fact my main hard drive is starting to have
>> problems.
>>
>> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
>> message news:[email protected]

>>> The blue screen is most likely caused by the video card interacting with
>>> some of the files you might added to the gallery.
>>>
>>> Please try updating your video card driver first. You may need to check
>>> your video card manufacturer website for specific drivers for Vista.
>>>
>>> Please let me know if this fixes the problem. If not, we will need you
>>> to send us memory.dmp file from your system directory to determine what
>>> causes the crash.
>>>
>>> Thanks,
>>> Galina
>>>
>>> "RT" <[email protected]> wrote in message
>>> news:[email protected]
>>>> I am using WLPG from http://get.live.com . On my network, blue screen
>>>> only
>>>> happens on my main computer. Here are the specs as asked, see
>>>> attached.
>>>>
>>>>
>>>> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
>>>> message
>>>> news:[email protected]
>>>>> Could you clarify please - you said you have WLPG running on Vista
>>>>> machine, but also mentioned that you see blue screen on Vista 32. What
>>>>> is
>>>>> the difference between those two machines?
>>>>>
>>>>> Could you please get your system information for your machines?
>>>>> Go to Start > Right-click on Computer > Properties > copy all the
>>>>> information from System section.
>>>>>
>>>>> What version of WLPG you're trying to use? Did you install it from
>>>>> http://get.live.com?
>>>>>
>>>>> Please provide more details so we can help you.
>>>>>
>>>>> Thanks!
>>>>>
>>>>> "RT" <[email protected]> wrote in message
>>>>> news:[email protected]
>>>>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>>>>> 0x00000050 (x,x,dx)
>>>>>>
>>>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>>>>> starting
>>>>>> a blue screen is generated, sometimes almost instantly, sometimes
>>>>>> after
>>>>>> clicking on something. I have tried uninstall and reinstall. I have
>>>>>> not
>>>>>> seen this blue screen (or any other) on my vista computer.
>>>>>>
>>>>>> Any ideas? I'd really like to get this up and running.
>>>>>>
>>>>>> RT
>>>>>
>>>>
>>
 

My Computer

D

Dale K

nntp://msnews.microsoft.com/microsoft.public.windows.live.photogallery/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.photogallery/
<[email protected]>>
<[email protected]>


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PAGE_FAULT_IN_NON_PAGED_AREA
0x00000050 (x,x,dx)

I cannot use Windows Live Photo Gallery in Vista 32. Just after starting
a
blue screen is generated, sometimes almost instantly, sometimes after
clicking on something. I have tried uninstall and reinstall. I have not
seen this blue screen (or any other) on my vista computer.

Any ideas? I'd really like to get this up and running.

RT




<http://services.newsgator.com/subscriber/Related.aspx?relurl=nntp:/
%2fmsnews.microsoft.com%2fmicrosoft.public.windows.live.photogallery%2f%
3c7ACF37D9-5A77-45BE-AA9E-153D266183FB%40microsoft.com%3e%0d> Related...
 

My Computer

D

Dale K

nntp://msnews.microsoft.com/microsoft.public.windows.live.photogallery/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.photogallery/
<[email protected]>>
<[email protected]>

nntp://msnews.microsoft.com/microsoft.public.windows.live.photogallery/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.photogallery/
<[email protected]>>
<[email protected]>


_____

NewsGator Inbox attempted to retrieve the web page for this item but
received an error:

The URI prefix is not recognized.

_____

PAGE_FAULT_IN_NON_PAGED_AREA
0x00000050 (x,x,dx)

I cannot use Windows Live Photo Gallery in Vista 32. Just after starting
a
blue screen is generated, sometimes almost instantly, sometimes after
clicking on something. I have tried uninstall and reinstall. I have not
seen this blue screen (or any other) on my vista computer.

Any ideas? I'd really like to get this up and running.

RT




<http://services.newsgator.com/subscriber/Related.aspx?relurl=nntp:/
%2fmsnews.microsoft.com%2fmicrosoft.public.windows.live.photogallery%2f%
3c7ACF37D9-5A77-45BE-AA9E-153D266183FB%40microsoft.com%3e%0d> Related...





_____

***RESOURCE NOT FOUND***
 

My Computer

R

RT

It was indeed a bad hard drive. All problems ceased once I cloned the old
drive to new hard drive.

"Galina Kolpatcheva (MSFT)" <[email protected]> wrote in message
news:[email protected]

> To get a smaller size dump file, please do the following:
> From Start menu, Right click on Computer > Properties > Advanced
> Properties

> > Advanced tab > Click Settings button under Setup and Recovery > make
> > sure
> you have 'Write an event to the system log' checked under System Failure >
> select 'small memory dump (64kb)' from Wright debugging information
> drop-down list.
> Minidump file location is %SystemRoot%\Minidump.
>
> The minidump will be created only at the crash time.
>
> Please send this file over e-mail.
>
> The fact that your hard drive having problems may be related to the
> crashes you see.
> If dump file is not created after the crash, that may mean the crash was
> caused by hard drive failure.
>
> You can also check Event Viewer under System logs for errors - hard drive
> failure may be listed there as well.
>
> Thanks,
> Galina
>
>
> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
> message news:[email protected]

>> We need a dump file that was generated at the time of crash. You can find
>> it in %system%windows directory., the name of file is memory.dmp.
>> Please do not post dmp file to the newsgroup, instead try sending it to
>> [email protected].
>>
>> Also, let's take this discussion offline until the solution for the issue
>> is found. Please contact me over e-mail: [email protected].
>>
>> Thanks,
>> Galina
>>
>> "RT" <[email protected]> wrote in message
>> news:[email protected]

>>> Downloading the latest video drivers made no difference. What kind of
>>> memory dump would you want? There are three kinds defined in
>>> system>advanced>startup and recovery.
>>>
>>> Possibly unrelated is the fact my main hard drive is starting to have
>>> problems.
>>>
>>> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
>>> message news:[email protected]
>>>> The blue screen is most likely caused by the video card interacting
>>>> with some of the files you might added to the gallery.
>>>>
>>>> Please try updating your video card driver first. You may need to check
>>>> your video card manufacturer website for specific drivers for Vista.
>>>>
>>>> Please let me know if this fixes the problem. If not, we will need you
>>>> to send us memory.dmp file from your system directory to determine what
>>>> causes the crash.
>>>>
>>>> Thanks,
>>>> Galina
>>>>
>>>> "RT" <[email protected]> wrote in message
>>>> news:[email protected]
>>>>> I am using WLPG from http://get.live.com . On my network, blue screen
>>>>> only
>>>>> happens on my main computer. Here are the specs as asked, see
>>>>> attached.
>>>>>
>>>>>
>>>>> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
>>>>> message
>>>>> news:[email protected]
>>>>>> Could you clarify please - you said you have WLPG running on Vista
>>>>>> machine, but also mentioned that you see blue screen on Vista 32.
>>>>>> What is
>>>>>> the difference between those two machines?
>>>>>>
>>>>>> Could you please get your system information for your machines?
>>>>>> Go to Start > Right-click on Computer > Properties > copy all the
>>>>>> information from System section.
>>>>>>
>>>>>> What version of WLPG you're trying to use? Did you install it from
>>>>>> http://get.live.com?
>>>>>>
>>>>>> Please provide more details so we can help you.
>>>>>>
>>>>>> Thanks!
>>>>>>
>>>>>> "RT" <[email protected]> wrote in message
>>>>>> news:[email protected]
>>>>>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>>>>>> 0x00000050 (x,x,dx)
>>>>>>>
>>>>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>>>>>> starting
>>>>>>> a blue screen is generated, sometimes almost instantly, sometimes
>>>>>>> after
>>>>>>> clicking on something. I have tried uninstall and reinstall. I
>>>>>>> have not
>>>>>>> seen this blue screen (or any other) on my vista computer.
>>>>>>>
>>>>>>> Any ideas? I'd really like to get this up and running.
>>>>>>>
>>>>>>> RT
>>>>>>
>>>>>
>>>
 

My Computer

G

Galina Kolpatcheva \(MSFT\)

Ok, great! Thanks for the update! I hope you will enjoy using Windows Live
Photo Gallery now! :)

Galina

"RT" <[email protected]> wrote in message
news:[email protected]

> It was indeed a bad hard drive. All problems ceased once I cloned the old
> drive to new hard drive.
>
> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
> message news:[email protected]

>> To get a smaller size dump file, please do the following:
>> From Start menu, Right click on Computer > Properties > Advanced
>> Properties

>> > Advanced tab > Click Settings button under Setup and Recovery > make
>> > sure
>> you have 'Write an event to the system log' checked under System Failure

>> > select 'small memory dump (64kb)' from Wright debugging information
>> drop-down list.
>> Minidump file location is %SystemRoot%\Minidump.
>>
>> The minidump will be created only at the crash time.
>>
>> Please send this file over e-mail.
>>
>> The fact that your hard drive having problems may be related to the
>> crashes you see.
>> If dump file is not created after the crash, that may mean the crash was
>> caused by hard drive failure.
>>
>> You can also check Event Viewer under System logs for errors - hard drive
>> failure may be listed there as well.
>>
>> Thanks,
>> Galina
>>
>>
>> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
>> message news:[email protected]

>>> We need a dump file that was generated at the time of crash. You can
>>> find it in %system%windows directory., the name of file is memory.dmp.
>>> Please do not post dmp file to the newsgroup, instead try sending it to
>>> [email protected].
>>>
>>> Also, let's take this discussion offline until the solution for the
>>> issue is found. Please contact me over e-mail: [email protected].
>>>
>>> Thanks,
>>> Galina
>>>
>>> "RT" <[email protected]> wrote in message
>>> news:[email protected]
>>>> Downloading the latest video drivers made no difference. What kind of
>>>> memory dump would you want? There are three kinds defined in
>>>> system>advanced>startup and recovery.
>>>>
>>>> Possibly unrelated is the fact my main hard drive is starting to have
>>>> problems.
>>>>
>>>> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
>>>> message news:[email protected]
>>>>> The blue screen is most likely caused by the video card interacting
>>>>> with some of the files you might added to the gallery.
>>>>>
>>>>> Please try updating your video card driver first. You may need to
>>>>> check your video card manufacturer website for specific drivers for
>>>>> Vista.
>>>>>
>>>>> Please let me know if this fixes the problem. If not, we will need you
>>>>> to send us memory.dmp file from your system directory to determine
>>>>> what causes the crash.
>>>>>
>>>>> Thanks,
>>>>> Galina
>>>>>
>>>>> "RT" <[email protected]> wrote in message
>>>>> news:[email protected]
>>>>>> I am using WLPG from http://get.live.com . On my network, blue
>>>>>> screen only
>>>>>> happens on my main computer. Here are the specs as asked, see
>>>>>> attached.
>>>>>>
>>>>>>
>>>>>> "Galina Kolpatcheva (MSFT)" <[email protected]> wrote in
>>>>>> message
>>>>>> news:[email protected]
>>>>>>> Could you clarify please - you said you have WLPG running on Vista
>>>>>>> machine, but also mentioned that you see blue screen on Vista 32.
>>>>>>> What is
>>>>>>> the difference between those two machines?
>>>>>>>
>>>>>>> Could you please get your system information for your machines?
>>>>>>> Go to Start > Right-click on Computer > Properties > copy all the
>>>>>>> information from System section.
>>>>>>>
>>>>>>> What version of WLPG you're trying to use? Did you install it from
>>>>>>> http://get.live.com?
>>>>>>>
>>>>>>> Please provide more details so we can help you.
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>> "RT" <[email protected]> wrote in message
>>>>>>> news:[email protected]
>>>>>>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>>>>>>> 0x00000050 (x,x,dx)
>>>>>>>>
>>>>>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>>>>>>> starting
>>>>>>>> a blue screen is generated, sometimes almost instantly, sometimes
>>>>>>>> after
>>>>>>>> clicking on something. I have tried uninstall and reinstall. I
>>>>>>>> have not
>>>>>>>> seen this blue screen (or any other) on my vista computer.
>>>>>>>>
>>>>>>>> Any ideas? I'd really like to get this up and running.
>>>>>>>>
>>>>>>>> RT
>>>>>>>
>>>>>>
>>>>
>
 

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