Inconsistent functionality of USB mouse in VISTA with Intellipoint


  1.    05 Sep 2007 #1
    IMAUSER Guest

    Inconsistent functionality of USB mouse in VISTA with Intellipoint


    Microsoft Wireless Laser Mouse 6000 using Intellipoint 6.1 driver software
    (with dual receiver - also runs
    Laser Keyboard 6000 v2 - both are certified for VISTA)

    I have not been able to consistently use the full features of my USB mouse.
    I have been dealing with Microsoft and HP about this issue for a couple of
    weeks now to no resolve. Needless to say I have tried the 'obvious':
    googling, un/reinstalling driver software, un/reinstalling USB Root Hub,
    using mouse on another PC, move plug to different USB port, update bios,
    update intel inf drivers, safe mode, fresh install of OS, etc. Also tried
    the following suggestions listed on these pages:
    http://support.microsoft.com/default...en-us%3b936003,
    http://h10025.www1.hp.com/ewfrf/wc/d...=32081&lang=en.

    The following issues are intermittent:

    -accelerated vertical scrolling stops working
    -very slow to no vertical scrolling in OneNote 2007 (yet functions in all
    other Office 2007 apps.)
    -significant changes in responsiveness (see below)

    The mouse fluctuates between a fully functional state (all features of the
    mouse work as advertised) to partial functionality (above issues). As such I
    am continuously changing the mouse properties between operational states as
    it is very sensitive when it is working. Sometimes, not always, when coming
    out of SLEEP mode the mouse is temporarily restored to a fully functional
    state but eventually reverts back to a crippled state. It has never worked
    with full functionality when resuming from a restart. After reinstalling the
    OS and when the mouse was functioning properly I created a restore point and
    registry backup. When it reverted back to a crippled state I restored the
    registry to no effect then did a system restore also to no effect.

    Something that came up during one of the diagnostic tests (dxdiag) was the
    mouse being listed as a PS/2 device - not USB. When I mentioned this to the
    Microsoft tech he was concerned about this yet didn't know how to proceed and
    said he would research it further. Still waiting to hear back... I have
    disabled PS/2 devices through the BIOS yet according to the dxdiag log the
    mouse continues to register as a PS/2 device.

    I have changed the identity of the mouse using the intellipoint software.
    The Microsoft tech this should have no effect. Surprisingly when changing
    from a 'Wireless Laser Mouse 6000' to a 'Trackball Optical' the accelerated
    scrolling feature works but scrolling in OneNote remains choppy and very slow
    no matter how you adjust the settings. Any suggestions on how to proceed is
    appreciated.
      My System SpecsSystem Spec

  2.    05 Sep 2007 #2
    Carey Frisch MVP] Guest

    Re: Inconsistent functionality of USB mouse in VISTA with Intellipoint


    Possible Causes
    --------------------
    This issue can occur due to the following reasons.

    -Wireless Interference.
    -Depleted batteries.
    -Loss of Synchronization.
    -Use of Port Replicators, hubs, and third party adapters etc

    Suggestions
    -------------------
    Perform these troubleshooting steps and this may help in resolving the issue.

    Step 1: Check for Interference:
    ------------------------------------------
    Items such as Radio, Cell Phones, desktop fans, Fluorescent lights, Large metal objects,
    including computer cases and metal furniture may interfere with the signal of the mouse.
    Please keep the items away from the mouse and check the behavior of the mouse.

    I also suggest you to check out the following Microsoft Online Knowledge Base Article:

    Wireless Keyboard or Mouse May Not Respond or May Respond Intermittently
    http://support.microsoft.com/kb/821805

    If you have connected the receiver using a green USB to PS/2 converter, then please
    try removing the adapter and connect the USB connector directly.

    Step 2: Use fresh Energizer batteries:
    -----------------------------------------------------
    Let us ensure to remove the existing set of batteries from the mouse compartment
    and insert a new set of AA Alkaline batteries. Now see how the mouse works.

    In case the issue persists, proceed to the next step.

    Step 3: Try on different ports:
    -----------------------------------------
    Let us try the connection scenarios as mentioned in method 1 of the following
    Microsoft Knowledge Base Article:

    Wireless keyboard or mouse does not respond as expected:
    http://support.microsoft.com/kb/838398

    After trying each connection scenario, try the steps in Method 3 of the same article
    to synchronize the keyboard with the receiver.

    If the above suggestions do not help:

    Contact Microsoft hardware support and request a hardware replacement
    at no charge: https://support.microsoft.com/oas/default.aspx?tp=il

    _______________________________________________________

    "IMAUSER" wrote:

    Microsoft Wireless Laser Mouse 6000 using Intellipoint 6.1 driver software
    (with dual receiver - also runs
    Laser Keyboard 6000 v2 - both are certified for VISTA)

    I have not been able to consistently use the full features of my USB mouse.
    I have been dealing with Microsoft and HP about this issue for a couple of
    weeks now to no resolve. Needless to say I have tried the 'obvious':
    googling, un/reinstalling driver software, un/reinstalling USB Root Hub,
    using mouse on another PC, move plug to different USB port, update bios,
    update intel inf drivers, safe mode, fresh install of OS, etc. Also tried
    the following suggestions listed on these pages:
    http://support.microsoft.com/default...en-us%3b936003,
    http://h10025.www1.hp.com/ewfrf/wc/d...=32081&lang=en.

    The following issues are intermittent:

    -accelerated vertical scrolling stops working
    -very slow to no vertical scrolling in OneNote 2007 (yet functions in all
    other Office 2007 apps.)
    -significant changes in responsiveness (see below)

    The mouse fluctuates between a fully functional state (all features of the
    mouse work as advertised) to partial functionality (above issues). As such I
    am continuously changing the mouse properties between operational states as
    it is very sensitive when it is working. Sometimes, not always, when coming
    out of SLEEP mode the mouse is temporarily restored to a fully functional
    state but eventually reverts back to a crippled state. It has never worked
    with full functionality when resuming from a restart. After reinstalling the
    OS and when the mouse was functioning properly I created a restore point and
    registry backup. When it reverted back to a crippled state I restored the
    registry to no effect then did a system restore also to no effect.

    Something that came up during one of the diagnostic tests (dxdiag) was the
    mouse being listed as a PS/2 device - not USB. When I mentioned this to the
    Microsoft tech he was concerned about this yet didn't know how to proceed and
    said he would research it further. Still waiting to hear back... I have
    disabled PS/2 devices through the BIOS yet according to the dxdiag log the
    mouse continues to register as a PS/2 device.

    I have changed the identity of the mouse using the intellipoint software.
    The Microsoft tech this should have no effect. Surprisingly when changing
    from a 'Wireless Laser Mouse 6000' to a 'Trackball Optical' the accelerated
    scrolling feature works but scrolling in OneNote remains choppy and very slow
    no matter how you adjust the settings. Any suggestions on how to proceed is
    appreciated.
      My System SpecsSystem Spec

  3.    05 Sep 2007 #3
    Spirit Guest

    Re: Inconsistent functionality of USB mouse in VISTA with Intellipoint


    One thing I would do is try another mouse to see if the same thing
    happens.

    "IMAUSER" <IMAUSER@xxxxxx> wrote in message news:C9A42541-04F8-4E31-BF28-4BA156456734@xxxxxx

    > Microsoft Wireless Laser Mouse 6000 using Intellipoint 6.1 driver software
    > (with dual receiver - also runs
    > Laser Keyboard 6000 v2 - both are certified for VISTA)
    >
    > I have not been able to consistently use the full features of my USB mouse.
    > I have been dealing with Microsoft and HP about this issue for a couple of
    > weeks now to no resolve. Needless to say I have tried the 'obvious':
    > googling, un/reinstalling driver software, un/reinstalling USB Root Hub,
    > using mouse on another PC, move plug to different USB port, update bios,
    > update intel inf drivers, safe mode, fresh install of OS, etc. Also tried
    > the following suggestions listed on these pages:
    > http://support.microsoft.com/default...en-us%3b936003,
    > http://h10025.www1.hp.com/ewfrf/wc/d...=32081&lang=en.
    >
    > The following issues are intermittent:
    >
    > -accelerated vertical scrolling stops working
    > -very slow to no vertical scrolling in OneNote 2007 (yet functions in all
    > other Office 2007 apps.)
    > -significant changes in responsiveness (see below)
    >
    > The mouse fluctuates between a fully functional state (all features of the
    > mouse work as advertised) to partial functionality (above issues). As such I
    > am continuously changing the mouse properties between operational states as
    > it is very sensitive when it is working. Sometimes, not always, when coming
    > out of SLEEP mode the mouse is temporarily restored to a fully functional
    > state but eventually reverts back to a crippled state. It has never worked
    > with full functionality when resuming from a restart. After reinstalling the
    > OS and when the mouse was functioning properly I created a restore point and
    > registry backup. When it reverted back to a crippled state I restored the
    > registry to no effect then did a system restore also to no effect.
    >
    > Something that came up during one of the diagnostic tests (dxdiag) was the
    > mouse being listed as a PS/2 device - not USB. When I mentioned this to the
    > Microsoft tech he was concerned about this yet didn't know how to proceed and
    > said he would research it further. Still waiting to hear back... I have
    > disabled PS/2 devices through the BIOS yet according to the dxdiag log the
    > mouse continues to register as a PS/2 device.
    >
    > I have changed the identity of the mouse using the intellipoint software.
    > The Microsoft tech this should have no effect. Surprisingly when changing
    > from a 'Wireless Laser Mouse 6000' to a 'Trackball Optical' the accelerated
    > scrolling feature works but scrolling in OneNote remains choppy and very slow
    > no matter how you adjust the settings. Any suggestions on how to proceed is
    > appreciated.
      My System SpecsSystem Spec

  4.    05 Sep 2007 #4
    IMAUSER Guest

    Re: Inconsistent functionality of USB mouse in VISTA with Intellip


    In response to Carey Frisch reply.

    Thanks for trying. Interference and batteries were ruled out as they were
    obvious candidates.
    I mentioned I had already tried Microsoft hardware support and switching the
    plug to different USB ports.




      My System SpecsSystem Spec

  5.    05 Sep 2007 #5
    IMAUSER Guest

    Re: Inconsistent functionality of USB mouse in VISTA with Intellip


    In response to Spirit.

    I have tried 2 other USB mice (Microsoft Wheel Mouse Optical USB & Microsoft
    Intellimouse Explorer 2.0 - also USB). Both register as PS/2 devices
    according to the dxdiag (DirectX10 diagnostic) log.
      My System SpecsSystem Spec

  6.    05 Sep 2007 #6
    Spirit Guest

    Re: Inconsistent functionality of USB mouse in VISTA with Intellip


    Well what were the results? Same thing happen?

    "IMAUSER" <IMAUSER@xxxxxx> wrote in message news:02E1799E-A7F7-4160-A386-B74852988330@xxxxxx

    > In response to Spirit.
    >
    > I have tried 2 other USB mice (Microsoft Wheel Mouse Optical USB & Microsoft
    > Intellimouse Explorer 2.0 - also USB). Both register as PS/2 devices
    > according to the dxdiag (DirectX10 diagnostic) log.
      My System SpecsSystem Spec

  7.    05 Sep 2007 #7
    Carey Frisch MVP] Guest

    Re: Inconsistent functionality of USB mouse in VISTA with Intellipoint


    Have you installed the latest Windows Vista drivers for
    your video adapter? You may have an issue with the video
    adapter itself.


    "IMAUSER" <IMAUSER@xxxxxx> wrote in message news:C9A42541-04F8-4E31-BF28-4BA156456734@xxxxxx
    Microsoft Wireless Laser Mouse 6000 using Intellipoint 6.1 driver software
    (with dual receiver - also runs
    Laser Keyboard 6000 v2 - both are certified for VISTA)

    I have not been able to consistently use the full features of my USB mouse.
    I have been dealing with Microsoft and HP about this issue for a couple of
    weeks now to no resolve. Needless to say I have tried the 'obvious':
    googling, un/reinstalling driver software, un/reinstalling USB Root Hub,
    using mouse on another PC, move plug to different USB port, update bios,
    update intel inf drivers, safe mode, fresh install of OS, etc. Also tried
    the following suggestions listed on these pages:
    http://support.microsoft.com/default...en-us%3b936003,
    http://h10025.www1.hp.com/ewfrf/wc/d...=32081&lang=en.

    The following issues are intermittent:

    -accelerated vertical scrolling stops working
    -very slow to no vertical scrolling in OneNote 2007 (yet functions in all
    other Office 2007 apps.)
    -significant changes in responsiveness (see below)

    The mouse fluctuates between a fully functional state (all features of the
    mouse work as advertised) to partial functionality (above issues). As such I
    am continuously changing the mouse properties between operational states as
    it is very sensitive when it is working. Sometimes, not always, when coming
    out of SLEEP mode the mouse is temporarily restored to a fully functional
    state but eventually reverts back to a crippled state. It has never worked
    with full functionality when resuming from a restart. After reinstalling the
    OS and when the mouse was functioning properly I created a restore point and
    registry backup. When it reverted back to a crippled state I restored the
    registry to no effect then did a system restore also to no effect.

    Something that came up during one of the diagnostic tests (dxdiag) was the
    mouse being listed as a PS/2 device - not USB. When I mentioned this to the
    Microsoft tech he was concerned about this yet didn't know how to proceed and
    said he would research it further. Still waiting to hear back... I have
    disabled PS/2 devices through the BIOS yet according to the dxdiag log the
    mouse continues to register as a PS/2 device.

    I have changed the identity of the mouse using the intellipoint software.
    The Microsoft tech this should have no effect. Surprisingly when changing
    from a 'Wireless Laser Mouse 6000' to a 'Trackball Optical' the accelerated
    scrolling feature works but scrolling in OneNote remains choppy and very slow
    no matter how you adjust the settings. Any suggestions on how to proceed is
    appreciated.
      My System SpecsSystem Spec

  8.    05 Sep 2007 #8
    IMAUSER Guest

    Re: Inconsistent functionality of USB mouse in VISTA with Intellip


    Yes. Both of the other USB devices are registered as PS/2 and both suffer
    the same partial functionality - though I can't say the problem is
    intermittent with these other mice since I don't use either of these with
    regularity on the VISTA box. What is unclear to me - and what neither the
    Microsoft tech nor the HP tech could tell me is the significance and
    consequence of USB input devices being incorrectly registered as PS/2
    devices. If I plug any of the 3 mice into an XP box they are all correctly
    registered as UBS devices and all mouse features function fully and
    consistently. What is also puzzling is that ocassionally the Laser 6000
    mouse will work with full functionality on the VISTA box. That is what is so
    frustrating - knowing how it can be so responsive and smooth yet only lasting
    till the next reboot. Rebooting consistently reverts the mouse back to a
    crippled state and it can take several days (if the box is left on 24/7
    before its starts working like it was designed to. I hesitate to mention
    this cause I suspect it will confound the issue - but as soon as the
    Intellimouse software is uninstalled the mouse sensitivity improves
    significantly (independent of any adjustments made in the control panel).
    The problem is that without the Intellimouse software there is no capacity
    for accelerated scrolling, no horizontal scrolling and no ability to program
    the additional buttons.
      My System SpecsSystem Spec

  9.    06 Sep 2007 #9
    IMAUSER Guest

    Re: Inconsistent functionality of USB mouse in VISTA with Intellip


    Yes, I have updated my video drivers, though its not clear to me how this
    would be related to a USB issue. I've read about an implied connection
    though I don't appreciate what the relationship is - but again thanks for the
    suggestion.
      My System SpecsSystem Spec

  10.    06 Sep 2007 #10
    Spirit Guest

    Re: Inconsistent functionality of USB mouse in VISTA with Intellip


    It is not unusual for some drivers, especially video and hard drive
    utilities, to dramatically effect other seemingly unrelated system
    functions. In this case it sounds like you have a hardware issue
    with the system itself. If it is under warranty I would exercise
    same.

    "IMAUSER" <IMAUSER@xxxxxx> wrote in message news:330CDA9B-E20C-4447-A002-C092C0D8CCB1@xxxxxx

    > Yes, I have updated my video drivers, though its not clear to me how this
    > would be related to a USB issue. I've read about an implied connection
    > though I don't appreciate what the relationship is - but again thanks for the
    > suggestion.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Inconsistent functionality of USB mouse in VISTA with Intellipoint

Similar Threads
Thread Forum
Intellipoint Mouse
My mouse alignment is off some how. I have the "snap to" feature in use, and when my mouse "snaps to", it is 2" up and left of where I want to be. ...
Vista hardware & devices
Intellipoint Mouse question
I've been trying to plug in a Microsoft Optical Intellimouse into my new Vista equipped laptop, but it doesn't appear to be working, the cursor...
Vista hardware & devices
MS IntelliPoint mouse software inefficiency
Using Sysinternals Process Monitor, I noticed that the MS IntelliPoint software (which I installed to customize mouse buttons) performs numerous...
Vista hardware & devices
Vista Microsoft Keyboard and Mouse, intellitype and intellipoint setup
To get IntelliPoint running on Vista: 1.. Grab the latest version of the Microsoft IntelliPoint software. 2.. Run setup, it will extract the...
Vista installation & setup
Pen and Mouse tablet combo reduced functionality under Vista 64 bit
- Vista 64 bit beta 2, build 5384 - UC-Logic 6" by 4" mouse, pen & tablet combo - in EGD and Photoshop CS pen pressure effects do not work.
Vista General
Intellipoint Mouse Drivers
Has anyone had any luck finding drivers for the Microsoft Bluetooth Mouse? Intellipoint 5.5 will not install on Vista Beta
Vista hardware & devices
Intellipoint w/ Laser Mouse 6000
I installed the upgrade to Vista Beta 2, and my Laser Mouse 6000 doesn't function right. I cannot access the windows mouse program to change...
Vista hardware & devices

Our Sites
  • Ten Forums
  • Eight Forums
  • Seven Forums
  • Help Me Bake
  • Site Links
  • Contact Us
  • Privacy and Cookies
  • About Us
    Windows Vista Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    Designer Media Ltd
    All times are GMT -5. The time now is 12:42.
    .