Configuring updates 3 of 3 and support

We download the above update on 2/14 and have been without a computer ever since. After several calls to tech support we were told that we had to go out and buy a new Vista disc as our original one is back home and we are in vacation in FL. We are seniors and living on a limited income and cannot afford to put all this time and money into something that Micro Soft caused.
After many, many calls to support with wait times up to 30 minutes (We only have a cell phone here and almost all our minutes are used up waiting for someone to come on the line, we were told that we were "high priority" and that they would call us on 2/17 between 11-2PM. We are on vacation and were suppose to go to Sea World (which we cancelled) and support never called. We called them back, got some represenative (who gave me a fake name and ID#) and told me that the wait time would be from 3-5 minutes. After waiting for 39 minutes I hung up and called back and was told that it was closed.

We are so frustrated and upset by the treatment that we are recieving we are cutting our vacation short to get back home to resolve this issue. If anyone knows of anyone that we can call and talk to or even an office that we can drive to and hand them our computer to fix it we would really appreciate the help.

Looks like you're going to have to do a complete Reformat/Reinstall, thats what i had to do after these updates. There are some guides in the tutorial section of how to do that.

Edit: You will need the original disk, or even just a disk.