Microsoft update KB905866 and internet connection

ashtree50 · Sep 23, 2009

My PC had been working fine until 10th Sept when I downloaded some new updates from Microsoft, at once the internet connection slowed to a trickle.

I contacted my ISP but after running some tests they said their signal strength was good and suggested I had a virus or a trojan. Cue outbreak of paranoia and much scanning with various programmes (which all had extreme trouble downloading their updates), after they all came up clean - apart from a few minor trackers - I posted a thread in the 'Network and Internet' forum and was advised to check the Events Viewer.

This showed a flurry (about 50 or so) Yellow Flags saying that the last updates may not have been applicable to my system, after some Google searching about these updates and the internet I narrowed it down to KB905866, but even after uninstalling the internet connection is still a trickle.

I tried uninstalling all the 10th Sept updates but that made the IE8 very unstable (sudden crashes and hanging), so put them back on just to get back to where I was.

I thought I'd set the PC to create Restore points but there were none, but one of the posts on another Forum about this update says it can wipe Restore points.

I was using ZoneAlarmExtreme when this started, but have now uninstalled it and am running Kaspersky 2010 and there are no conflicts of firewalls etc.

Has anyone else had this sort of trouble, and how can it be sorted?

zigzag3143 · Sep 23, 2009

Ashtree

two things you can do with out too much trouble

first run a system file check (start. search,type cmd, type sfc /scannow) to verify and repair the system files.

when its done it will give you results.

let us know what they are

ken

ashtree50 · Sep 23, 2009

zigzag3143 said:
Ashtree

two things you can do with out too much trouble

first run a system file check (start. search,type cmd, type sfc /scannow) to verify and repair the system files.

when its done it will give you results.

let us know what they are

ken

Thanks for the reply; I'll do it when I get home later.

lemur · Sep 23, 2009

1. right click on "network" icon in your system tray. Click on "Diagnose and Repair". What does that show?

2. if nothing from that, and you have a 1GB adapter, go to network adapter, properties, advanced, speed duplex settings, then change from auto negotiation (1 gig) to 100 meg half duplex (10/100). See if that makes a difference.

Flavius · Sep 24, 2009

Try reset the whole TCP /IP protocol How to reset Internet Protocol (TCP/IP)

ashtree50 · Sep 24, 2009

zigzag3143 said:
Ashtree

two things you can do with out too much trouble

first run a system file check (start. search,type cmd, type sfc /scannow) to verify and repair the system files.

when its done it will give you results.

let us know what they are

ken

I tried to do that but was told I had to be logged in as an Administrator to a console session; I am an administrator but can't see how to open a console session, any clues?

Flavius · Sep 24, 2009

ashtree50 said:
I tried to do that but was told I had to be logged in as an Administrator to a console session; I am an administrator but can't see how to open a console session, any clues?

To do that you have to elevate cmd.exe http://www.vistax64.com/tutorials/181765-elevated-command-prompt.html
Have you tried reset TCP from my post 5?

ashtree50 · Sep 24, 2009

Flavius said:
ashtree50 said:

I tried to do that but was told I had to be logged in as an Administrator to a console session; I am an administrator but can't see how to open a console session, any clues?

Click to expand...

To do that you have to elevate cmd.exe http://www.vistax64.com/tutorials/181765-elevated-command-prompt.html
Have you tried reset TCP from my post 5?

Thanks for the Elevated Command heads-up.

I ran the TCP reset both automatically and manually (twice, once in ordinary command mode which had no response and then in Elevated mode which worked) but there is no significant improvement in performance even after reboot.

Whether this is relevent or not in Device Manager the A6to4 adaptor has a Yellow Flag on it, but when I click for Hardware changes or Driver Update I'm told that the device is at the top of it's game (no roll-back as the system is 2 months old)

I know this isn't relevent if IVP6 is disabled, but it seems odd that the Warning Flag is there.

ashtree50 · Sep 24, 2009

lemur said:
1. right click on "network" icon in your system tray. Click on "Diagnose and Repair". What does that show?

2. if nothing from that, and you have a 1GB adapter, go to network adapter, properties, advanced, speed duplex settings, then change from auto negotiation (1 gig) to 100 meg half duplex (10/100). See if that makes a difference.

I tried that but I must have an adaptor lower than 1GB as when I changed the Auto-negotiation the internet connection cut out completely.

ashtree50 · Sep 24, 2009

zigzag3143 said:
Ashtree

two things you can do with out too much trouble

first run a system file check (start. search,type cmd, type sfc /scannow) to verify and repair the system files.

when its done it will give you results.

let us know what they are

ken

Ran the scan, but after the lengthy process (well, about 10-15 mins) the message was along the lines of "No Integrity Violations Found"

Flavius · Sep 24, 2009

Have you tried reset TCP /IP also (post 5)?

ashtree50 · Sep 24, 2009

Flavius said:
Have you tried reset TCP /IP also (post 5)?

Yes, both automatically and manually - unless I misread the article.

I first used the 'Fix it for me option' (but didn't reboot) then - for good measure- used the Manual copy and paste into the cmd window.

Got the 're-boot required' message, restarted, but even then the internet is no better.

Flavius · Sep 24, 2009

Run cmd.exe and type:

REG EXPORT "HKLM\System\CurrentControlSet\Services\Winsock2" %userprofile%\Desktop\log.txt

On your desktop appear log.txt file->attache it to post

ashtree50 · Sep 24, 2009

Flavius said:
Run cmd.exe and type:

REG EXPORT "HKLM\System\CurrentControlSet\Services\Winsock2" %userprofile%\Desktop\log.txt

On your desktop appear log.txt file->attache it to post

Did the run as told, but can't save it as anything - when I right click I only get a 'Paste' option

ashtree50 · Sep 24, 2009

ashtree50 said:
Flavius said:

Run cmd.exe and type:

REG EXPORT "HKLM\System\CurrentControlSet\Services\Winsock2" %userprofile%\Desktop\log.txt

On your desktop appear log.txt file->attache it to post

Click to expand...

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG EXPORT "HKLM\System\CurrentControlSet\Services\Winsock2"
%userprofile%\Desktop\log.txt
File C:\Users\Bruce\Desktop\log.txt already exists. Overwrite (Yes/No)?
File C:\Users\Bruce\Desktop\log.txt already exists. Overwrite (Yes/No)?
File C:\Users\Bruce\Desktop\log.txt already exists. Overwrite (Yes/No)?y
The operation completed successfully.
C:\Windows\system32>Microsoft Windows [Version 6.0.6002]
'Microsoft' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32>Copyright (c) 2006 Microsoft Corporation. All rights reserv
ed.
'Copyright' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32>
C:\Windows\system32>C:\Windows\system32>REG EXPORT "HKLM\System\CurrentControlSe
t\Services\Winsock2"
'C:\Windows\system32' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32> %userprofile%\Desktop\log.txt
C:\Windows\system32>File C:\Users\Bruce\Desktop\log.txt already exists. Overwrit
e (Yes/No)?
'File' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32>File C:\Users\Bruce\Desktop\log.txt already exists. Overwrit
e (Yes/No)?
'File' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32>File C:\Users\Bruce\Desktop\log.txt already exists. Overwrit
e (Yes/No)?y
'File' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32>The operation completed successfully.
'The' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32>
C:\Windows\system32>C:\Windows\system32>REG EXPORT "HKLM\System\CurrentControlSe
t\Services\Winsock2" %userprofile%\Desktop\log.txt
'C:\Windows\system32' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32>
C:\Windows\system32>

Flavius · Sep 24, 2009

ashtree50 said:
ashtree50 said:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG EXPORT "HKLM\System\CurrentControlSet\Services\Winsock2"
%userprofile%\Desktop\log.txt
File C:\Users\Bruce\Desktop\log.txt already exists. Overwrite (Yes/No)?
File C:\Users\Bruce\Desktop\log.txt already exists. Overwrite (Yes/No)?
File C:\Users\Bruce\Desktop\log.txt already exists. Overwrite (Yes/No)?y
The operation completed successfully.

Click to expand...

You had on desktop any old log.txt which due to my command has been replaced by new one with the same name.What you did longer try I don't know but it is not concern.Neverless correct log.txt should exist on your desktop and please attache it

ashtree50 · Sep 25, 2009

Flavius said:
ashtree50 said:

ashtree50 said:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG EXPORT "HKLM\System\CurrentControlSet\Services\Winsock2"
%userprofile%\Desktop\log.txt
File C:\Users\Bruce\Desktop\log.txt already exists. Overwrite (Yes/No)?
File C:\Users\Bruce\Desktop\log.txt already exists. Overwrite (Yes/No)?
File C:\Users\Bruce\Desktop\log.txt already exists. Overwrite (Yes/No)?y
The operation completed successfully.

Click to expand...

You had on desktop any old log.txt which due to my command has been replaced by new one with the same name.What you did longer try I don't know but it is not concern.Neverless correct log.txt should exist on your desktop and please attache it

Click to expand...

Sorry for the delay, think I've got it now

Flavius · Sep 25, 2009

Not much suspicious in log.

1.Do you use any proxy server?If yes run cmd.exe with administrative previlliges and type:

netsh winhttp reset proxy

+restart,if you don't use proxy server ignore this step

The only one thing which would cause this issue (but not obligatory) is Bonjour.

2.Start>>Search>>services.msc find "Bonjour Service" service stop & disable it.
next remove the whole C:\Program Files (x86)\Bonjour folder and then try again
reset TCP /IP How to reset Internet Protocol (TCP/IP)
3.

Whether this is relevent or not in Device Manager the A6to4 adaptor has a Yellow Flag on it, but when I click for Hardware changes or Driver Update I'm told that the device is at the top of it's game (no roll-back as the system is 2 months old)

It is strange.Try uninstal driver for this adapter+ restart.System should reinstall this driver during restart

4.If still no result probably for you only leave Repair Install http://www.vistax64.com/tutorials/88236-repair-install-vista.html

ashtree50 · Sep 25, 2009

Flavius said:
Not much suspicious in log.

1.Do you use any proxy server?If yes run cmd.exe with administrative previlliges and type:

netsh winhttp reset proxy

+restart,if you don't use proxy server ignore this step

The only one thing which would cause this issue (but not obligatory) is Bonjour.

2.Start>>Search>>services.msc find "Bonjour Service" service stop & disable it.
next remove the whole C:\Program Files (x86)\Bonjour folder and then try again
reset TCP /IP How to reset Internet Protocol (TCP/IP)
3.

Whether this is relevent or not in Device Manager the A6to4 adaptor has a Yellow Flag on it, but when I click for Hardware changes or Driver Update I'm told that the device is at the top of it's game (no roll-back as the system is 2 months old)

Click to expand...

It is strange.Try uninstal driver for this adapter+ restart.System should reinstall this driver during restart

4.If still no result probably for you only leave Repair Install http://www.vistax64.com/tutorials/88236-repair-install-vista.html

When I try to delete the Bonjour Services folder it keeps saying 'access denied'

Flavius · Sep 25, 2009

ashtree50 said:
When I try to delete the Bonjour Services folder it keeps saying 'access denied'

And did you stop & disable Bonjour service before? Check also permissions for this folder http://www.vistax64.com/tutorials/157304-folder-permissions.html
You can also remove this folder in safe mode

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