Cant update to SP2

Orange Bud

New Member
So ive been trying to update to SP2 (KB948465) on my HP Pavilion dv4 laptop and i cant do it. When it starts to update it says " A system error prevented the service pack from installing. Please download and run the **Check for System update readiness** tool at http://go.microsoft.com/fwlink/?LinkId=122602"

I did this and used this rediness tool, Download details: System Update Readiness Tool for Windows Vista for x64-based Systems (KB947821) [January 2010] and after installing the Hotfix thing te update for SP2 still didnt work. Im using the windows update.

How would i go about installing SP2? I think im missing an important file or something.
 

My Computer

System One

  • CPU
    HP Pavilion dv4 1275mx
    Motherboard
    ?
    Memory
    ?
    Graphics Card(s)
    ATI Radeon HD3200
    Sound Card
    ?
    Monitor(s) Displays
    ?
    Screen Resolution
    1280 x 800 (32)bit
    Hard Drives
    ?
Hello,

There are two things you should do, run SFC and upload the checkSUR log files. To do this, press the Windows Key + R to open the Run dialogue. Type "cmd" without the quotes and press enter. When Command Prompt open, type "sfc /scannow" without the quotes, noting the space and press enter. When it has finished after about 15 minutes, if integrity violations are found, upload the log files. If you can, please parse the log files and upload sfcdetails.txt from your Desktop, but do not worry too much if you cannot. To parse the log file, follow the instructions in the top yellow box here: http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

The System Update Readiness Tool does two things, it fixes a very few issues and provides an invaluable log file. If we can get our hand on that log file, then we may be able to give you exact fixing instructions. First, go to the "C:\Windows\Logs\CBS" directory and zip up everything in it. Then upload that zip file here. To zip them up, highlight everything in that directory, right click on one of them and choose:
Send To > Compressed (zipped) archive. Then upload that zip here.

Good luck,

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
its worth checking if hp have thier own version of sp2, there can be conflicts between file versions and the bios tagging. it should also update the hiddern recovery partition as well.
 

My Computer

System One

  • Manufacturer/Model
    home brews
    Motherboard
    pc1 msi k7delta, pc2 asus kn79txd evo
    Memory
    pc1 2gb crucial, pc2 4gb gskill ripjaws
    Graphics Card(s)
    pc1 bfg 7800gs, pc2 shapphire 5770 vapor-x
    Sound Card
    onboard
    PSU
    corsair hx
    Case
    jeantech phong
    Cooling
    pc1, handmade waterblocks,passive cooling, pc2 corsair h50
    Mouse
    logictech mx510s wired
Hello,

There are two things you should do, run SFC and upload the checkSUR log files. To do this, press the Windows Key + R to open the Run dialogue. Type "cmd" without the quotes and press enter. When Command Prompt open, type "sfc /scannow" without the quotes, noting the space and press enter. When it has finished after about 15 minutes, if integrity violations are found, upload the log files. If you can, please parse the log files and upload sfcdetails.txt from your Desktop, but do not worry too much if you cannot. To parse the log file, follow the instructions in the top yellow box here: http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

The System Update Readiness Tool does two things, it fixes a very few issues and provides an invaluable log file. If we can get our hand on that log file, then we may be able to give you exact fixing instructions. First, go to the "C:\Windows\Logs\CBS" directory and zip up everything in it. Then upload that zip file here. To zip them up, highlight everything in that directory, right click on one of them and choose:
Send To > Compressed (zipped) archive. Then upload that zip here.

Good luck,

Richard
So if i do what is in bold, it should fix the error?
 

My Computer

System One

  • CPU
    HP Pavilion dv4 1275mx
    Motherboard
    ?
    Memory
    ?
    Graphics Card(s)
    ATI Radeon HD3200
    Sound Card
    ?
    Monitor(s) Displays
    ?
    Screen Resolution
    1280 x 800 (32)bit
    Hard Drives
    ?
I cannot absolutely guarantee it, but it has a high chance of success and will cause no harm, so it is definitely worth a try.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
I will be doing this over next weekend i guess, ill definitely let you know if it works. I just dont have the time right now.
 

My Computer

System One

  • CPU
    HP Pavilion dv4 1275mx
    Motherboard
    ?
    Memory
    ?
    Graphics Card(s)
    ATI Radeon HD3200
    Sound Card
    ?
    Monitor(s) Displays
    ?
    Screen Resolution
    1280 x 800 (32)bit
    Hard Drives
    ?
Don't worry about. We have all known what it is like to be busy :)
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Ok, so i got caught up the few weeks and i tried it out. I didnt get very far because when i do the sfc command it replies that im not an administrator. So i checked the settings and i am infact an administrator. Where do i go from here?

EDIT: Also Kasperskey is acting up and wont show my anything but a blank screen. I tried to uninstall/install it with the CD but i says i need IE 5 or higher. I have IE7 and im currently using google chrome. Why does my computer hate me? I think i have a virus....
 

My Computer

System One

  • CPU
    HP Pavilion dv4 1275mx
    Motherboard
    ?
    Memory
    ?
    Graphics Card(s)
    ATI Radeon HD3200
    Sound Card
    ?
    Monitor(s) Displays
    ?
    Screen Resolution
    1280 x 800 (32)bit
    Hard Drives
    ?
Hello,

I am sorry to hear you have had all these problems. Can I just confirm that you used the Run dialogue, not any other method of opening Command Prompt as this opens it as an Administrator.

Also, if you really think you have a virus, can I please ask you to run HiJackThis 2.0.4 and create a log file. Then upload or paste inline that log file. Thanks! HijackThis - Trend Micro USA

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Ive tried all the suggestions about installing the update readiness tool and trying to install vista sp2 with no success. I then turned off my screen saver,thinking maybe it wasnt installing because it kept interfering with the process. I thought I would give it anouther go on trying to install the readiness tool,and success! I then tried to install vista sp2, which was also successful.Although these processes take a little time,you might try that.
 

My Computer

Please start a NEW thread of your own, and attach the CheckSUR.log file to your post - also, run the following tests while waiting for a response....



Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and attach it to a reply to your new thread.

Post a new MGADiag report with details of any error messages encountered.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
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