Solved error code: 80092004 on update

Hi,
I tried to install an optional update: KB968930
And it gives me this error: 80092004
This is Vista 32/SP2
Can you please walk me through how to fix this.

Why was I installing an optional update?
I dunno, just trying to cover all bases.

Looking at the update history, I see:
KB968930 successfully installed
KB968930 failed
I cannot figure out how to print the history file.

thanks
gordon

Try in safe mode

During boot, quickly and frequently, hit f8.

rich,
I booted to safe mode with networking, but was unable to run update.
I see that KB968930 can be uninstalled from control panel.
Can I simply uninstall it, and then run update?
thanks
gordon

Yes it can be uninstalled and most people would do it the way that you suggest. I am not most people, I would make sure every remnant is gone. I would use system restore.

System Restore - Windows 7 Forums
Works the same with Vista

Rich,
Ok, I ran restore, then updated several required patches.
KB968930 was available as an optional patch, so I installed it.
Now when I check updates, it still shows that it is still available as a patch
This appears to be a bug in update, and MS should be informed.
How can I report this to MS?
thanks
gordon

Be sure, look at install history, make sure it is there.

Rich,
Yes, it is in update history. It says it installed with no error.

Here is another idea, I only installed powershell to play around with it.
I rarely use it.
I could uninstall powershell, and then I suppose that KB968930 would not
appear on the update list as it is a patch for powershell.

I could try installing KB968930 manually, maybe the update version is
missing something.

thanks
gordon

Gordon.

If you are not going to use powershell, I think uninstalling is a wonderful idea.

Here is some (not surprising to me) information about contacting MS.
http://www.oreillynet.com/mac/blog/2002/06/mission_impossible_submitting.html

Rich,
Ok I uninstalled PowerShell.
I had installed it 08/2009 so my memory was kinda foggy.
Luckily I keep extensive records.
It was cryptically referenced in:
control panel/Programs and Features/View Installed Updates/ Windows Management Framework Core (KB968930)

I had used the windows explorer search function to search for powershell and 968930
and found nothing. I am reminded again that windows explorer search does not
search for filenames by default. I was able to find it by the installation date.
Anyhow, I am sure that I got it uninstalled, as I see the folder under windows/system32 is gone.
I did have to remove an entry in the start menu, so uninstall not quite complete.
And I see several powershell entries in registry still.

Now when I run update, it still shows an optional update for KB968930.
I searched registry and found several powershell entries.
I suppose that update uses registry to determine what to install?
I probably should just quite at this point.
The potential problem is that I normally install all updates, even the optional ones.
So, I may forget in the future and install the KB968930.
I believe it will throw an error again, although maybe not.

I guess I could:
A. Leave it alone and remember to not install optional update KB968930.
This laptop is 12 months old, and I suppose I will do a bare metal reinstall
at some point, which would clean this up.

B. Cleanup registry. That is remove powershell items, then rerun update to see if
KB968930 is gone. I could do this with CCleaner or manually.

C. Install KB968930. Maybe it will install properly now. The reason is this:
While googling, I found people were having lots of trouble uninstalling powershell.
And the newer versions required an uninstall of older versions. Apparently
MS did not do a good job with the installation script. Mine was installed in
a folder clearly named version 1, even though I had installed version 2, which
I verified via an obscure registry entry. It kinda looks like MS violated standard procedure
and caused some internal confusion. If this does not work, I could restore again.

What do you suggest?

thanks
gordon

I suggest that you right click on it and use the hide option. They will not bother you about that one, again.

Rich,
Thanks. :D
gordon

Thanks for your kind words and rep,Gordon.