scanned with avg and mbam and both were clean
windows help said to wait 10-15 minutes and try again so i did that for 3 hours and it still didnt work.
microsoft help also said to download some software from their site that i cant access.
i bought this laptop second hand and couldnt restore it so i downloaded vista with sp1 slipstreamed and used the product key on the back of my laptop activated it and downloaded drivers,avg and mbam. i havent done anything else.
is sp1 causing the problem and can i uninstall it?