Another update stuck thread (sorry!) all tips not working on this on this laptop....


  1.    13 Feb 2017 #31
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    Re: Another update stuck thread (sorry!) all tips not working on this on this laptop.


    Quote Originally Posted by NYCNY View Post
    Also, when I ran the command prompt uninstaller ("FORFILES...that one) it said ERROR: Files of type "Microsoft-Windows-InternetExplorer-*9.*mum" not found. But IE seems to be there and looks ok when I run it....I am guessing this means its just corrupt somewhere? Which is why it's unable to be removed?
    Hi NYCNY:

    Sorry, I've never had to re-install IE9 on a 64-bit Vista SP2 computer so I'm not the best person to be giving advice. What I can tell you is that if I search the installed updates (Control Panel | Programs and Features | View Installed Updates) on my 32-bit Vista SP2 machine for the string "Internet Explorer" I can see an entry for Windows Internet Explorer 9 from 19-May-2011, and the Uninstall button appears if I select this update.

    Another update stuck thread (sorry!) all tips not working on this on this laptop....-ie9-installed-updates-19-may-2011-jpg

    My Windows Update history (Control Panel | System and Maintenance | Windows Update | View Update History) also confirms that Windows Internet Explorer 9 for Vista was installed by Windows Update on 19-May-2011. There is no KB number for this update, and I suspect this is the update throwing 9C48 error on your machine (although I have no idea why Windows Update is presenting it as an Optional update unless it sees you already have the RTM version installed).

    Another update stuck thread (sorry!) all tips not working on this on this laptop....-ie9-windows-update-history-19-may-2011-png

    This is a bit of a stretch, but does it make any difference if you reset your IE9 browser (Tools | Internet Options | Advanced tab | Reset Internet Explorer Settings | Reset button)? Just note that you'll lose all your customized browser settings if you do this.
    ------------
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    Last edited by lmacri; 13 Feb 2017 at 17:03.
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  2.    13 Feb 2017 #32
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    Re: Another update stuck thread (sorry!) all tips not working on this on this laptop.


    I have no explorer entry in the "uninstall an update" list at all. Not even 7 from before, nothing. Strange. I do see it in the list of updates themselves, on the day it installed. There is pretty much no way to remove it or clean it up short of doing a clean install. Wish that updater / fixer tool worked on Vista!

    Reset IE and ran update again, same thing - one optional update found, same error when installing

    Im curious why the command prompt results in saying file not found.
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  3.    13 Feb 2017 #33
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    Re: Another update stuck thread (sorry!) all tips not working on this on this laptop.


    Just restarted and saw this for 2-3 minutes. Is this from the IE reset?

    Another update stuck thread (sorry!) all tips not working on this on this laptop....-img_1977-jpg
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  4.    13 Feb 2017 #34
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    Re: Another update stuck thread (sorry!) all tips not working on this on this laptop.


    Hi NYCNY:

    I've reset my IE9 browser before and don't recall seeing that pop-up but yes, it's likely associated with the reset. According to Process Library "iedkcs32.dll is used by Microsoft Internet Explorer during user personalization processes".

    Many of the problems you've observed could point to corrupted registry entries for your IE9 browser. That why I suggested in post # 25 that you might want to start a new thread in the over in bleepingcomputer's Web Browsing/Email and Other Internet Applications board and see if someone with more experience in this area has a suggestion.

    I have no explorer entry in the "uninstall an update" list at all. Not even 7 from before, nothing. Strange. I do see it in the list of updates themselves, on the day it installed. There is pretty much no way to remove it or clean it up short of doing a clean install. Wish that updater / fixer tool worked on Vista!
    If your issue is related to a corrupted C:\Windows\SoftwareDistribution\Download folder or some other Windows Update component, see my comments in post # 6 of moxol's thread Microsoft Fix It Windows Update Troubleshooter about MS CheckSUR (also known as the System Update Readiness Tool or DISM/SURT). There is also a script posted on MS TechNet for resetting Windows Update components at Script Reset Windows Update Agent that should work for Vista SP2 but I've never run either of these tools myself and won't be able to help if you run into problems. I can speak from personal experience that if the read/write/edit delete permissions for some of your folders and registry entries are damaged then things can quickly go from bad to worse if you try to reset your Windows Update components after the SYSTEM and/or ADMINISTRATOR user group has lost read/write access to corrupted folders or registry entries.
    ____________________________________

    Before you go any further, I'd suggest you run Check Disk (chkdsk) from an elevated command prompt with Administrator rights (i.e., click on the Windows Start button, enter cmd in the search box, right-click on cmd.exe, and select Run as Administrator). Use the chkdsk /r command to run a thorough scan that will attempt a recovery of bad sectors in case you've corrupted files by writing into a bad sector on your hard drive. A thorough Check Disk can take a few hours to run to completion.

    Then run System File Checker (scf) from an elevated command prompt to check the integrity of your system files. You can use the sfc /verifyonly command (diagnostic mode) and if it finds any problems you can move on to sfc /scannow (repair mode). If you see an error message try running SFC from an elevated command prompt after after booting into Safe Mode (i.e., restart your computer, repeatedly tap F8 before the Windows logo appears and select Safe Mode with Command Prompt from the Advanced Boot Options menu).
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  5.    13 Feb 2017 #35
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    Re: Another update stuck thread (sorry!) all tips not working on this on this laptop.


    Quote Originally Posted by lmacri View Post
    Hi NYCNY:

    I've reset my IE9 browser before and don't recall seeing that pop-up but yes, it's likely associated with the reset. According to Process Library "iedkcs32.dll is used by Microsoft Internet Explorer during user personalization processes".

    Many of the problems you've observed could point to corrupted registry entries for your IE9 browser. That why I suggested in post # 25 that you might want to start a new thread in the over in bleepingcomputer's Web Browsing/Email and Other Internet Applications board and see if someone with more experience in this area has a suggestion.



    If your issue is related to a corrupted C:\Windows\SoftwareDistribution\Download folder or some other Windows Update component, see my comments in post # 6 of moxol's thread Microsoft Fix It Windows Update Troubleshooter about MS CheckSUR (also known as the System Update Readiness Tool or DISM/SURT). There is also a script posted on MS TechNet for resetting Windows Update components at Script Reset Windows Update Agent that should work for Vista SP2 but I've never run either of these tools myself and won't be able to help if you run into problems. I can speak from personal experience that if the read/write/edit delete permissions for some of your folders and registry entries are damaged then things can quickly go from bad to worse if you try to reset your Windows Update components after the SYSTEM and/or ADMINISTRATOR user group has lost read/write access to corrupted folders or registry entries.
    ____________________________________

    Before you go any further, I'd suggest you run Check Disk (chkdsk) from an elevated command prompt with Administrator rights (i.e., click on the Windows Start button, enter cmd in the search box, right-click on cmd.exe, and select Run as Administrator). Use the chkdsk /r command to run a thorough scan that will attempt a recovery of bad sectors in case you've corrupted files by writing into a bad sector on your hard drive. A thorough Check Disk can take a few hours to run to completion.

    Then run System File Checker (scf) from an elevated command prompt to check the integrity of your system files. You can use the sfc /verifyonly command (diagnostic mode) and if it finds any problems you can move on to sfc /scannow (repair mode). If you see an error message try running SFC from an elevated command prompt after after booting into Safe Mode (i.e., restart your computer, repeatedly tap F8 before the Windows logo appears and select Safe Mode with Command Prompt from the Advanced Boot Options menu).
    ------------
    32-bit Vista Home Premium SP2 * Firefox v51.0.1 * NIS v22.9.0.68 * MBAM Premium v2.2.1
    Thanks - I will do those checks and leave it for a while and report back

    I did actually use the SURT which I believe helped as pretty soon after that, I was able to install updates and the checking for updates loop was corrected....if I ran it once, is there any reason to run it again?

    The script sounds like it may not be worth the risk, as the rest of the laptop is fully updated and running well for my needs - so will avoid that one

    Again thanks for the help - much appreciated, as just googling randomly brings up so much info and details and instructions I was about to throw the laptop out the window! I will say though for a cheap older laptop on Vista, it runs quite well - hopefully this is just a minor blip I can hide and ignore and won't ever have to revisit again. It's just my own persistance with wanting to "fix" something that is making me go on and on....
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  6.    13 Feb 2017 #36
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    Re: Another update stuck thread (sorry!) all tips not working on this on this laptop.


    Quote Originally Posted by NYCNY View Post
    I did actually use the SURT which I believe helped as pretty soon after that, I was able to install updates and the checking for updates loop was corrected....if I ran it once, is there any reason to run it again?
    Hi NYCNY:

    I wouldn't bother running MS CheckSUR (SURT) again unless Windows Update is throwing an error code (i.e., other than the 9C48 error that seems to be associated with one specific update for IE9). Back in 2011 I had a problem with Windows Update repeatedly throwing a 0x8DDD0002 error and was advised to run the MS FixIT tool to reset my Windows Update components (this was back in the days when when this tool was still supported on Vista SP2 ). At the time I didn't know that 0x8DDD0002 was related to a permissions problem with C:\Windows\SoftwareDistribution and the MS FixIT tool just created a whole new set of problems with my registry that took me ages to track down and fix.
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  7.    24 Feb 2017 #37
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    Re: Another update stuck thread (sorry!) all tips not working on this on this laptop.


    Hi lmacri --

    A bit of an interesting (and ironic) update! So - after ALL THAT - turns out I completely forgot I needed Vista 32 bit for my hardware - and I was working on 64 the entire time SIGH...But---

    Joy of all joys I happened to have a set of recovery discs for a very similar machine that was 32 bit - ran those, worked like a charm, and the 200 or so updates started and FINISHED perfectly with zero issues, including SP 2! I have the last bit running now (didn't check IE yet, but already put FF on and deleted the IE icon Hardware is working perfectly and the entire unit seems to be running better now than when I got it (even though previous owner had done a restore too.)

    I fully expected the same update drama as before, but I guess the discs I had were newer versions and had what I needed to get it done smoothly. So for now, I have a cleaned, updated, smooth running Vista 32 machine + our hardware and could not be happier

    Thanks again for all your help, I'm sure I will refer back to this thread in the future if I get any more Vista machines
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  8.    24 Feb 2017 #38
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    Re: Another update stuck thread (sorry!) all tips not working on this on this laptop.


    Hi NYCNY:

    Just glad to hear you're up and running again.

    I'm not sure how old your recovery disks are, but just a heads up that the "Checking for updates..." hangs and slow Windows Updates reappear every Patch Tuesday (the second Tuesday of the month) on most Vista SP2 machines. The "solution" posted on page 1 of m#l's thread m#l's thread Updates not working, it has been searching for updates for hours is only a temporary workaround and users often have to pre-install a new Windows kernel-mode driver (Win32K.sys) update each Patch Tuesday to speed up Windows Update and install available security updates.

    If you aren't certain if your 32-bit Vista SP2 machine is fully patched just follow my instructions in post # 18 and confirm that security update KB3216775 (MS17-004: Description of the security update for Local Security Authority Subsystem Service: January 10, 2017) is installed on your system.

    If you launch IE9 manually from C:\Program Files\Internet Explorer\iexplore.exe then Help | About Internet Explorer should also show that your have the latest Update Version 9.0.57 (KB3203621) as discussed in post # 15.
    ------------
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  9.    24 Feb 2017 #39
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    Re: Another update stuck thread (sorry!) all tips not working on this on this laptop.


    I saw your response and wanted to mention that my version of IE 9 is 9.0.81152.16421 based on update 9.0.54 (KB3185319).

    I haven't solved my updating problem yet but I'm working on it.

    I have the original Microsoft Fix-it (which has been replaced by easy fix) and ran the Windows Update portion. It fixed some things but the ultimate result that it couldn't fix is that the "service registration is corrupt or missing." I found some solutions to that and am working on them now.
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  10.    24 Feb 2017 #40
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    Re: Another update stuck thread (sorry!) all tips not working on this on this laptop.


    Quote Originally Posted by wither 3 View Post
    I saw your response and wanted to mention that my version of IE 9 is 9.0.81152.16421 based on update 9.0.54 (KB3185319).
    Hi wither 3:

    If your IE9 Update Version is 9.0.54 / KB3185319 (MS16-104: Security update for Internet Explorer: September 13, 2016) then it's likely that your Windows Updates haven't run successfully since September 2016.

    If the workaround on page 1 of m#l's thread Updates not working, it has been searching for updates for hours in the MS Answers forum doesn't get Windows Update working again I'd suggest you start a new thread in this board so you don't take NYCNY's thread off topic.
    ------------
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