Wrong Security Question in Gmail Log In

D

Derrick

New Member
When I try to log in to G Mail it doesn't recognise my log-in details and when I try to retrieve them the security question that comes up is not my question and I don't know the answer to it so I am unable to log in at all.

Does anyone have any suggestions as to how I can get in to get my emails. I also have ads running at Google ADwards and can't get in to that either.
 

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Have you tried support at Google, don't know if that will get you any help with regards your problem.
 

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I sent google a message through their help section but they never answered it. I have looked at all their different suggestions but none of them help. Is that what you mean by support at google?
 

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System One

Yes that was it, I've never had to use it so didn't know just what sort of support there is or if it may have helped, sorry it didn't. :(
 

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  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
Thanks Joan for trying to help. The Google help section does give suggestions on lots of different problems but none on what happens if the wrong security question comes up. And they don't provide a way to contact them except for a place where you can offer suggestions but they tell you that they rarely answer.
 

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System One

Hi Derrick, and welcome to the forums :party:

Have you tried to reset your password? this is a standard first choice to solve this sort of problem.

you may need an alternative email address to achieve this if so have a look at GMX - Free E-Mail - Webmail & POP3, IMAP

You may want to contact Google from the account page using the "I think someone else is using my account" link as the security question has changed

keep us posted of progress
 

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Thanks Nigel.

Yes I have done that and they sent an email back saying they didn't have a record of my email so couldn't confirm my log-in details.

It does look as if someone may be using it and changed everything but I'll try again tomorrow in case it is a glitch with their system and they fix it.

It's not good that you can't contact them directly when you think there is someone using your account. I have an adwords campaign going and it seems to have stopped too.

I'll keep you posted.
 

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System One

Well am I having fun! I took your advice and clicked the "I think someone else is using my account" One of the questions was if I was using adwords and I am so I clicked yes, and answered some questions about my adwords campaigns and sent it off. I got a reply from google adwords and was able to log in to that but my gmail still wouldn't work. So I replied to the email I got from them and they sent a reply back saying that they could only help with adwords, I would have to contact gmail to get help with that.

I can't believe their system. It was in the gmail section that I started the process and I ended up with the adwords help!!

So now I have gone back and started again and when it asks do I use adwords with my account I said no and got to a page where I had to fill out info about my gmail account - which was difficult because you have to give 5 email addresses of people that you email from gmail frequently. I found that difficult for two reasons, one I can't get in to gmail to have a look at my address file and two, I don't email many people I only receive messages. Anyway, I managed to put the addresses in and have sent the form off. So hopefully I'll get a reply in about 24 hours or so.

I used to like Gmail but I've been turned right off it now.

Thanks barman58 for the tip about someone using the account, that was just what I needed.
 

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System One

Hi derrick,

glad to hear you are getting some response, I think that Gmail may be a victim of it's own success. it has grown so large very quickly and as with a lot of other companies over the years it's customer service that suffers.
hopefully now that you are in the database due to your adwords enquirythe may get back to you a little quicker
 

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Yes I think you may be right.

I have finally had success. They told me that they have "re-instated" my gmail account and told me how to access it. No word about why it was un-instated, probably because I unsuccessfully tried to log in so many times. I still think it was because I changed to Vista that the problem started but all's well that ends' well.

If anyone else has the same trouble, go straight to "my account has been compromised' or 'I think someone is using my account'. That's the only way to get action and get to correspond with them.

Thanks again for your help Nigel.
 

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System One

I may have to apologise to Vista for blaming it for my problems. I may be a fluke that it happened at the very same time that I swapped computers.

I have found out that when I send out email they go through as coming from "Maria Fernandez". So I went in and checked my settings and sure enough it had been changed from my name to her name and I also found that she had put her email address into the box that made all replies to my emails go to her email address.

I am putting this here to warn everyone about this person. My wife noticed this morning that she has been sending her emails but she hasn't been opening them.

Maria Fernanndez's email address is [email protected]
 
Last edited:

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System One

Hi Derrick,

First, Thanks for the Heads up :D

I would be tempted to send and email to yahoo.it outlining your problems it may be that Ms Maria Fernanndez is an e-mail spammer, if so, she needs to be stopped :mad:

You could try [email protected] and or support@... spam@... see if they take your problems seriously, unlike google.

may be interesting to see the difference, if any, between two of the Big Search/Email providers :D
 

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System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
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