Internet browsing issues - is Javascript the culprit?

P

pixel mixer

New Member
So I've been having issues lately with Hotmail and Facebook and DeviantART. Since these websites all use scripts, and the problem occurs in IE and Firefox, I suspect it's a Javascript issue. But I don't know enough about scripts to know what kind of script is causing the problem, and I've tried reinstalling the latest version of Javascript and rebooting my computer and the problem still occurs.

Things like popup menus (e.g. the notification panel in Facebook), and other dynamic features (e.g. viewing/deleting comments and favourites in the DeviantART message centre) either don't load at all or look like they're loading (i.e. my mouse turns into the waiting pointer) but never do.


I've also run full scans with updated versions of Malwarebytes' Anti-Malware (which picked up a trojan), Ad-Aware and AVG free. Could some malware be causing this problem?
 

My Computer

System One

  • CPU
    Intel Core2 Quad 2.4gHz
    Motherboard
    Asus P5E-VM-HDMI
    Memory
    Geil 4gb DDR2
    Graphics Card(s)
    GeForce 8800GT
    Monitor(s) Displays
    Samsung SyncMaster 226BW
    Screen Resolution
    1680 x 1050 px
    Hard Drives
    1 x 200gb fixed
    1 x Western Digital Elements 120gb portable
    Case
    Antec Sonata III
    Internet Speed
    512kb/s 5gb shaped
pixel mixer said:
So I've been having issues lately with Hotmail and Facebook and DeviantART. Since these websites all use scripts, and the problem occurs in IE and Firefox, I suspect it's a Javascript issue. But I don't know enough about scripts to know what kind of script is causing the problem, and I've tried reinstalling the latest version of Javascript and rebooting my computer and the problem still occurs.

Things like popup menus (e.g. the notification panel in Facebook), and other dynamic features (e.g. viewing/deleting comments and favourites in the DeviantART message centre) either don't load at all or look like they're loading (i.e. my mouse turns into the waiting pointer) but never do.


I've also run full scans with updated versions of Malwarebytes' Anti-Malware (which picked up a trojan), Ad-Aware and AVG free. Could some malware be causing this problem?
Click to expand...


It could be. If you had one trojan, you might have another or something worse. Run a boot time scan with Avast. Uninstall AVG if you install Avast. You could try Spybot, Superantispyware and MSRT as well. Run all with deep scan. Try this as well. http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html?ltr=S
http://www.vistax64.com/tutorials/173861-malicious-software-removal-tool.html?ltr=M
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics Card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD
    1 TB Samsung Spinpoint F1 7200RPM 32MB cache
    2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS)

    Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Keyboard
    Logitech Wireless MK700
    Mouse
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7
    Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8

    W.E.I final score= 7.7

    Windows Vista=5.9
I installed Avast to find that I couldn't run a boot time scan using the free version, and SFC and MSRT came up clean, but Superantispyware picked up and removed one trojan.

Spybot picked up a tracking cookie and a trojan I think.

I have some of my Javascript features back, but am still getting errors trying to retrieve Facebook status feeds and lists of people who are online and such :(

Forgot to add that one of the trojans (picked up by Spybot) was 'MyWay.MyWebSearch'. I don't know what the trojan that Superantispyware found was because its trial period expired so I can't view what was quarantined/removed.
 
Last edited:

My Computer

System One

  • CPU
    Intel Core2 Quad 2.4gHz
    Motherboard
    Asus P5E-VM-HDMI
    Memory
    Geil 4gb DDR2
    Graphics Card(s)
    GeForce 8800GT
    Monitor(s) Displays
    Samsung SyncMaster 226BW
    Screen Resolution
    1680 x 1050 px
    Hard Drives
    1 x 200gb fixed
    1 x Western Digital Elements 120gb portable
    Case
    Antec Sonata III
    Internet Speed
    512kb/s 5gb shaped
pixel mixer said:
I installed Avast to find that I couldn't run a boot time scan using the free version, and SFC and MSRT came up clean, but Superantispyware picked up and removed one trojan.

Spybot picked up a tracking cookie and a trojan I think.

I have some of my Javascript features back, but am still getting errors trying to retrieve Facebook status feeds and lists of people who are online and such :(
Click to expand...


You can run a boot time scan using the free version. It should be an option when you start the avast program and go to the settings tab in the top left corner drop down menu. Schedule a boot time scan. Then restart.
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics Card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD
    1 TB Samsung Spinpoint F1 7200RPM 32MB cache
    2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS)

    Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Keyboard
    Logitech Wireless MK700
    Mouse
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7
    Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8

    W.E.I final score= 7.7

    Windows Vista=5.9
Yeah I tried that, but it was greyed out... maybe I need to run a scan normally first? I'm doing that now.
 

My Computer

System One

  • CPU
    Intel Core2 Quad 2.4gHz
    Motherboard
    Asus P5E-VM-HDMI
    Memory
    Geil 4gb DDR2
    Graphics Card(s)
    GeForce 8800GT
    Monitor(s) Displays
    Samsung SyncMaster 226BW
    Screen Resolution
    1680 x 1050 px
    Hard Drives
    1 x 200gb fixed
    1 x Western Digital Elements 120gb portable
    Case
    Antec Sonata III
    Internet Speed
    512kb/s 5gb shaped
pixel mixer said:
Yeah I tried that, but it was greyed out... maybe I need to run a scan normally first? I'm doing that now.
Click to expand...


Hmm, you'd probably have to be signed in as an administrator. Try right clicking on the program icon and checking run as admin.
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics Card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD
    1 TB Samsung Spinpoint F1 7200RPM 32MB cache
    2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS)

    Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Keyboard
    Logitech Wireless MK700
    Mouse
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7
    Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8

    W.E.I final score= 7.7

    Windows Vista=5.9
Nope, still grey :(
 

My Computer

System One

  • CPU
    Intel Core2 Quad 2.4gHz
    Motherboard
    Asus P5E-VM-HDMI
    Memory
    Geil 4gb DDR2
    Graphics Card(s)
    GeForce 8800GT
    Monitor(s) Displays
    Samsung SyncMaster 226BW
    Screen Resolution
    1680 x 1050 px
    Hard Drives
    1 x 200gb fixed
    1 x Western Digital Elements 120gb portable
    Case
    Antec Sonata III
    Internet Speed
    512kb/s 5gb shaped
Are you using the administrator account or a standard account?
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics Card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD
    1 TB Samsung Spinpoint F1 7200RPM 32MB cache
    2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS)

    Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Keyboard
    Logitech Wireless MK700
    Mouse
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7
    Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8

    W.E.I final score= 7.7

    Windows Vista=5.9
I'm using the only user account in safe mode - with administrator privileges and using 'run as administrator'.
 

My Computer

System One

  • CPU
    Intel Core2 Quad 2.4gHz
    Motherboard
    Asus P5E-VM-HDMI
    Memory
    Geil 4gb DDR2
    Graphics Card(s)
    GeForce 8800GT
    Monitor(s) Displays
    Samsung SyncMaster 226BW
    Screen Resolution
    1680 x 1050 px
    Hard Drives
    1 x 200gb fixed
    1 x Western Digital Elements 120gb portable
    Case
    Antec Sonata III
    Internet Speed
    512kb/s 5gb shaped
Well, you can try a repair install from programs and features in the control panel. Just click on the avast and it should give you the option to repair. I don't kniow why this would be grayed out. I suppose it doesn't matter as long as you can run a full scan inside windows.

Are you still having your initial problems though?
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics Card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD
    1 TB Samsung Spinpoint F1 7200RPM 32MB cache
    2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS)

    Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Keyboard
    Logitech Wireless MK700
    Mouse
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7
    Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8

    W.E.I final score= 7.7

    Windows Vista=5.9
Nope, no Zonealarm.
 

My Computer

System One

  • CPU
    Intel Core2 Quad 2.4gHz
    Motherboard
    Asus P5E-VM-HDMI
    Memory
    Geil 4gb DDR2
    Graphics Card(s)
    GeForce 8800GT
    Monitor(s) Displays
    Samsung SyncMaster 226BW
    Screen Resolution
    1680 x 1050 px
    Hard Drives
    1 x 200gb fixed
    1 x Western Digital Elements 120gb portable
    Case
    Antec Sonata III
    Internet Speed
    512kb/s 5gb shaped
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