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Internet Explorer7 Problem

  1. #1



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    Internet Explorer7 Problem

    My Internet explorer 7 keeps crashing I have spent countless houre and days talking to Dell techs and they don't have a clue on how to fix this problem. This computer is three months old and the porblem start three days after I got it. I am asking you experts if you have any advice on how to fix Internet Explorer. the computer has been reformated 4 times, the techs have tweeked explorer and i dont remeber what else they have done . I am using Opera 99 percent of the time but I need Explore r 7 to do Windows Updates and play games
    If any of you guys have suggestions on how this problem can be fixed i will appreciated it. You have help me with other problems before and the fixes have worked great. All advice and help will be appreciated

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  3. #2
    love2009's Avatar

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    Illinois
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    Re: Internet Explorer7 Problem

    I was having the same problem, and when I installed Internet explorer 8 the problem stopped. I would try doing that

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  4. #3



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    Re: Internet Explorer7 Problem

    Quote Originally Posted by clark1937 View Post
    My Internet explorer 7 keeps crashing I have spent countless houre and days talking to Dell techs and they don't have a clue on how to fix this problem. This computer is three months old and the porblem start three days after I got it. I am asking you experts if you have any advice on how to fix Internet Explorer. the computer has been reformated 4 times, the techs have tweeked explorer and i dont remeber what else they have done . I am using Opera 99 percent of the time but I need Explore r 7 to do Windows Updates and play games
    If any of you guys have suggestions on how this problem can be fixed i will appreciated it. You have help me with other problems before and the fixes have worked great. All advice and help will be appreciated
    I might be getting a bit pushy but when you say that you have spoken with the DELL techs did you mean you have spoken with the DELL Software Support team ?. DELL is a hardware based company and does not support software issues. My advice to you would be to get in touch with DELL software support called PRESTO. You can search for the number from DELL website.

    Anyways , since you have explained that the system has been formatted and even then you are facing the issue it is quite imperative that there are definitely some 3rdparty add ons , software , firewall that are causing the trouble. Can you send us a screenshot of your INternet Explorer Window so we can check for 3rd party extensions on the toolbar and if possible send us the screenshot of your desktop so we can cehck the system tray icons and find out the number of running processes. Also send us the screenshot of the error message. YOu will get a reply ASAP , thats for sure

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  5. #4



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    Join Date : Apr 2009
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    Re: Internet Explorer7 Problem

    This might be happens due to confilct with a progam ... Irecomend you to please download and install trojjan remmover and check wheteher yoiu will get the same issue or not .

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  6. #5



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      Thread Starter

    Re: Internet Explorer7 Problem

    Thank you MSDOS and coolone610 for your replies I am sorry I have not replied sooner. I just got through talking to a man at Dell and he told me that PRESTO is used only in the UK. Coolone 610 I have scanned all my security software Kaspersky antivirus 009. Malwarebytes-anti-malware, superantispyware and I use SpywareBlaster. all have been clean. I also use FireFox and Opera to browse with. I have no problems using them no 3rd party programs conflicts so I am just going to forget about Internet Explorer since I found out I can do Windows Updates with Firefox that is what I have been worried about was the updates. Thank you for interest in my problem it is much appreciated.

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  7. #6
    mansrm81's Avatar

    Senior Member


    Join Date : Aug 2008
    Rockford, IL
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    Re: Internet Explorer7 Problem

    Try this tutorial to see if you can get IE working again.

    Internet Explorer - Reset

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  8. #7



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    Windows Vista Ultimate x64
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    Re: Internet Explorer7 Problem

    Hi,
    Go to Tools/Internet Options/Programs and click the Manage Add-ons button. You need to start disabling any non MS add-ons then restart explorer. If the issue goes away start selectively adding back your add-ons. Eventually you will find the culprit.

    Regards,

    Jim

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  9. #8



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    Re: Internet Explorer7 Problem

    Hi Clark,,


    I recommend you to please Visit the web link given below... it may help you to sort out of this problem :

    Web Link : Windows Vista: Fixing Internet Explorer 7 crashes

    The Link Says "
    A lot of you may have seen Internet Explorer crash “Internet Explorer has stopped working” when closing the browser in Windows Vista. It happens all too often and while it no longer takes the operating system out with it, it is still annoying.
    There are a lot of reasons why Internet Explorer will do this, but one we have found that really stands out is Adobe’s Flash Player plug-in and ActiveX [COM Client] control. Seven (7) of ten (10) IE 7 crashes I have personally seen, are related to the Flash Player plug-in.
    A lot of users may see messages advising them to re-install the Flash player and many take this advice - but they don’t see any relief and the plug-in continues to un-plug IE.
    Fortunately, Adobe has published a less well known Flash Player removal tool and procedure that users should use and follow BEFORE they re-install the plug-in.
    Please reference Adobe’s Support Site, which states: (be sure to follow all instructions and take note of the files Adobe’s uninstaller cannot remove)
    “How to uninstall the Adobe Flash Player plug-in and ActiveX control”
    Due to recent enhancements to the Adobe Flash Player installers, you can now remove the player only by using the Adobe Flash Player uninstaller. To remove Flash Player, simply download and run the appropriate uninstaller for your system using the steps below.

    1. Download the Adobe Flash Player uninstaller:
    2. Save the file to your system, choosing a location where you can find it (for example, your desktop). Macintosh users may need to open or unstuff the .hqx file.
    3. Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications which might possibly use Flash Player are still in memory.
    4. Run the uninstaller. This will remove Adobe Flash Player from all browsers on the system.
    Note: The uninstaller cannot remove files currently in use.
    If you have any instances of the player open in your web browsers, instant messaging clients, stand-alone SWFs, or projectors, then the uninstaller will complete but some files may not be deleted. If this occurs, then close all of your applications and run the uninstaller again to ensure that all files are removed.
    Note: Internet Explorer users may have to reboot to clear all uninstalled Flash Player ActiveX control files. If you’re not certain, select the “Show Details” button in the Flash Player uninstaller. If there are any log lines that begin with “Delete on Reboot…” then you’ll need to reboot BEFORE running the Flash Player installer again.
    After running Adobe’s tool and following their procedure for removing left over files, we restart the computer and reinstall the Adobe Flash Player plug-in and IE 7 on Vista runs much more reliably. Of course many other plug-ins can cause IE to crash, but since Flash is so common on so many websites, it is much more likely to be encountered. "

    Thank you

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