Cannot connect to internet

hesk

New Member
Hi guys i have been trying to fix this problem on my friends Acer Aspire 5507Z laptop i can not connect to the internet with anything but Yahoo messenger for some reason. I have scanned it with Malwarebytes. Its driving me nuts. btw the windows firewall is off thanks for your help
 

My Computer

Have you tried opening up IE8, and if it doesn't work, run network diagnostics by clicking the option to have it checked. This should list some possible solutions. Also have a look at event viewer in the system and application logs for anything out of the ordinary, along with reliability monitor.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
If you can connect to yahoo messenger then your internet should be fine. Can you browse to google?
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
If you can connect to yahoo messenger then your internet should be fine. Can you browse to google?

i cannot browse or download anything i tried to set up avast and spybot and the install wont happen becoz i have to connect to the internet to dl the setup files
 

My Computer

If you can connect to yahoo messenger then your internet should be fine. Can you browse to google?

i cannot browse or download anything i tried to set up avast and spybot and the install wont happen becoz i have to connect to the internet to dl the setup files
Sounds like a good time to use a USB flash memory. Maybe download those programs on the USB stick on a working computer and then transfer into your friend's computer.

Sky
 

My Computer

While your doing that, throw a diff browser on there and see if its the browser not working.
 

My Computer

System One

  • Manufacturer/Model
    Me
    CPU
    i7 920
    Motherboard
    Asus P6T
    Memory
    12 gigs corsair (TR3X6G1333C9 x 2)
    Graphics Card(s)
    Dual 285 GTX's
    Sound Card
    Sennihesir 350 headset.
    Monitor(s) Displays
    Dual 24" dell
    Screen Resolution
    1920x1200
    Hard Drives
    WD VelociRaptor 300GB

    Seagate baracuda 7200.12 1TB
    PSU
    Thermaltake 1200W ToughPower
    Case
    Antec P193
    Cooling
    Air(ATM)
    Keyboard
    Orginal G15
    Mouse
    G9
    Internet Speed
    Cable
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