I'm running Vista and using Windows Mail. I can recieve emails no problem and when I reply to an email it gets the recipient fine.
However, if I create a new email and send it goes out of my outbox but the receipient never recieves it. I have spoken to LCN who host my email and they have run tests to hotmail, gmail and business accounts. They say the email get through to the recipient server fine but they cannot track them from there. Trying this myself I can confirm that there are not getting through to regular contacts inboxes at business and webmail accounts and they are not even going to junk mail.
They said to try changing the outgoing to my ISP SMTP details which I did but still no joy. They and my ISP have both said this is all they can do. I've turned off my anti-virus can for outgoing mails as well but still have the problem.
Everything was working fine till a few days ago. When I called LCN they said my nameserver needed updating, which they did, and that it would take 24 hrs for the DNS propagation. It's now been 3 days and still the same problem. Email host and ISP say they can't help. I've checked and I'm not on a blacklist...help!

Originally Posted by edeb

I'm running Vista and using Windows Mail. I can recieve emails no problem and when I reply to an email it gets the recipient fine.
However, if I create a new email and send it goes out of my outbox but the receipient never recieves it. I have spoken to LCN who host my email and they have run tests to hotmail, gmail and business accounts. They say the email get through to the recipient server fine but they cannot track them from there. Trying this myself I can confirm that there are not getting through to regular contacts inboxes at business and webmail accounts and they are not even going to junk mail.
They said to try changing the outgoing to my ISP SMTP details which I did but still no joy. They and my ISP have both said this is all they can do. I've turned off my anti-virus can for outgoing mails as well but still have the problem.
Everything was working fine till a few days ago. When I called LCN they said my nameserver needed updating, which they did, and that it would take 24 hrs for the DNS propagation. It's now been 3 days and still the same problem. Email host and ISP say they can't help. I've checked and I'm not on a blacklist...help!

It could be something as simple as incorrect spelling in the mailserver. for example:

If your mailserver at lcn is email.lcn.com and you type by mistake email .lcn.com (note the space between email and lcn)

check the account settings and verify they are correct. If you can recieve, and reply it has to be something you set up. On receive the servers are correct when you reply it uses the setting in the message. When you create a NEW email it uses the settings from your machine.

Hope this helps

Ken

Thanks Ken,

I have double checked everything and it appears to be correct. I have even copied and pasted the details from incoming server to be sure.

I have checked the server require authentification box, as requested by LCN and have tried it with both the "use same settings as incoming server" and with "log on using" but to no avail.

Under advanced the ports setting are correct and I have not checked the "requires a secure connection" box as per LCN's advice. Although I have tried it without to see if that would work as well.

Any thoughts?

Are you using hotmail or a @live.com address? I found hotmail got pretty unrealiable.Now I use @live.com or yahoo mail.

Neither, it's Windows Mail with my domain name email hosted by LCN.

Hmm, not according to the guys at LCN. Believe me if it is then it's time to find a new email host. It does say though that email services are "online and fully functional".