Unable to retrieve email from a subaccount

orchardfarm

New Member
Hi
Since this morning I have been unable to retrieve mail from one of my sub-accounts. Every time I ask for send/receive I recieve the same two emails from that account and then receive this message:

Message number 3 could not be retrieved. Account: 'mail.btinternet.com (1)', Server: 'mail.btinternet.com', Protocol: POP3, Server Response: '-ERR [SYS/TEMP] Server network problem. Please try again after sometime.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800420CD
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.btinternet.com (1)', Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

The main account email is fine. I have tried deleting the subaccount and adding it again but still it just keeps retrieving the same two emails.

I can access the mail if I sign into my btinternet account via yahoo but not via windows mail. Help please - and in simple words as i am not that computer savvy. :o

I tried a system restore to a date when it all worked fine but no luck.

All help appreciated - thanks.
 

My Computer

Hi and welcome to the forums. Have you tried changing the the server from mail.btinternet.com to mail.yahoo.com?

This error seams to be a problem on their end so this may well work.

Oli
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook, 5,1
    CPU
    Intel Core 2 Duo 2.4Ghz
    Memory
    4GB DDR3
    Graphics Card(s)
    Nvidia 9400m
    Monitor(s) Displays
    13.3" Apple MacBook LCD Screen + 22" HannsG DVI LCD + 21.5" Samsung USB Lapfit Monitor LD220
    Screen Resolution
    1280x800 + 1920x1080 + 1920x1080
    Hard Drives
    SATA Internal 2.5" 500GB (305GB HFS+, 195GB NTFS)
    External USB 3.5" 1TB (HFS+)
    Case
    Aluminium Unibody
    Keyboard
    Apple Late 2009 Wireless Keyboard (US)
    Mouse
    Apple Magic Mouse
    Internet Speed
    6.33Mb/s up. 0.36Mb/s down.
    Other Info
    Harman Kardon Soundsticks II Speakers
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