I am not a big "computer tech guy". I don't have anything special about my PC. I use it to get online and use iTunes and store pictures. I don't use torrent sites or anything extra, so I'm not sure how this happened:
All of the sudden today, Chome stopped working. It says it can't find the Internet connection. IE 32 also won't work. However, IE 64 bit works perfectly. It's been a while since I've used IE, as I always use Chrome.
I have no idea what has caused this. Here is one change I did make: I have always used PC Tools Spyware Doctor with AntiVirus to keep spyware off my system, and it has always done a great job. The day before this happened, I downloaded a 2011 upgrade to Spyware Doctor. It updated the look of the program and everything. Within a day after downloading this upgrade to a new version, this browser problem came up.
I'm wired right into the wall. I'm not using a wireless connection.
I use Mozy online backup to backup my files, as well as a the Last.fm "scrobbling" tool to record what I listen to on iTunes. Both of these applications are telling me that they cannot find the internet connection as well. Even Spyware Doctor will not download any updates because it can't find the internet. I am connected though, because obviously I am writing this right now using the IE 64 bit browser.
I have a normal amount of tech and computer know-how, but I don't know all the ins and outs of how to fix anything like this. To sum it up: IE 64 connects to the internet. IE 32 and Chrome, along with any of my other applications (Mozy, etc) will not find the internet.
Any help at all would be so much appreciated.
I did upload two screenshots. The first one is just Chrome not finding the internet. The second comes up sometimes when I try to use IE 32 and then close the window, and then the screenshot shows the message that pops up.