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cannot connect to smtp (not simple)

  1. #1



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    cannot connect to smtp (not simple)

    Hey guys, I'm all out of ideas here and was hoping you might be able to help me.

    A friend recently changed email provider from Orange to BT but wanted to keep her Orange email. (.fsworld.co.uk) since the ISP change we have been unable to connect to the smpt server from outlook on her computer or windows mail on mine. The incoming mail server works fine. I have other email accounts on both computers which work fine with both programs.The settings i am using are as follows.

    Pop3 server
    In coming mail - pop.orangehome.co.uk
    Out going -smtp.orangehome.co.uk
    Incoming mail server user name - *******.fsworld.co.uk
    outgoing mail server - requires authentication is checked and the details are the same as incoming.
    I am not using secure password authentication.
    ports - outgoing 25, incoming -110

    Now, If i use outgoing port 25 then it simply won't connect and i get the usual
    "The connection to the server has failed. Subject 'testoooo', Account: 'pop.orangehome.co.uk', Server: 'smtp.orangehome.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E"

    However, if i use port 587 then i get the box pop up asking me to "please verify that the user name and password are correct for your mail server" I enter the correct details but the box just keeps popping back up.

    I am starting to think that when my friend transferred from orange they killed the email account as well?

    Thanks for reading and for any ideas/thoughts you have

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  3. #2
    richc46's Avatar

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    Re: cannot connect to smtp (not simple)

    Im pretty sure of the problem here. Your ISP will not let you send via the other email to avoid spam. What you have to do is set up SMPT per your ISP instructions, per their website, and have your return addess show whatever you want.

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  4. #3



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    Re: cannot connect to smtp (not simple)

    Quote Originally Posted by richc46 View Post
    Im pretty sure of the problem here. Your ISP will not let you send via the other email to avoid spam. What you have to do is set up SMPT per your ISP instructions, per their website, and have your return addess show whatever you want.
    Thanks for the reply. You think that both my friend isp and my own could be doing this?

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    richc46's Avatar

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    Re: cannot connect to smtp (not simple)

    What I know is that I had the same problem, I could not send. After researching, I found that I could send if I used the SMPT of my Internet Provider and used the return address of my own email service. The best way to find out if you have the same problem is to try.

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  6. #5



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    Re: cannot connect to smtp (not simple)

    Just to make sure i'm not doing somthing silly here, When the windows security box pops up asking you to log on to the mail server. "please verify that both the username and password are correct for your mail server" which username and password is it that they are looking for?

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    richc46's Avatar

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    Re: cannot connect to smtp (not simple)

    You have to put the name and password of your email account.
    If the email provider was the former ISP, that account would no longer be available, however.
    Not being in the UK, I am not familiar with the email and/or ISP that you have.

    If the email provider is also the ISP, the old ISP is no loger available to you.
    If the email provider is different from the ISP, then the Pasword and ID is for the email provider. You would use the setrtings for the ISP to set up SMPT.

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  8. #7



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    Re: cannot connect to smtp (not simple)

    Hello!

    I have Orange from Freeserve (slightly different: .fsnet.co.uk and orange.co.uk)

    Firstly, are you absolutely sure that those are the settings you were previously using? In particular, what are you using as your user name? I need to use my whole email address, and not the xxxxx.fsnet.co.uk@fs which is a different user name. I need xxxxx@xxxxx.fsnet.co.uk

    Getting my user name wrong causes exactly this:

    "please verify that the user name and password are correct for your mail server" I enter the correct details but the box just keeps popping back up.
    Please can you confirm that you have at least tried your user name as your whole email.

    Secondly, SMTP and POP can be completely different. I have pop.freeserve.net and pop.freeserve.net, but they could be completely different - I think that one has moved to BT, which I think is what Richc46 is also saying.

    Finally, are you sure that you need all of this authentication? Mine doesn't use SPA, but we could be a league apart, now you are on BT.

    The very best of luck!

    Richard

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  9. #8



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    Re: cannot connect to smtp (not simple)

    Hi fecto3210,

    Here's another possibility. Here's a listing of e-mail server addresses for each provider which can be used with any ISP: ::. Kitz - DNS and mail servers .::. They differ from the ones you are currently using for Orange. Perhaps if you try these settings instead you will meet with success.

    If they stilll don't work, try the SMTP settings for AOL and see if that makes any difference. If not, try the details for your AOL account in the SMTP authentication information. If that works, you would then probably need to change the return address in Outlook and Windows Mail to the Orange address so it would appear correctly and replies would go to the correct account.

    As Niemiro says, make sure you are using the correct email-address and that you have the proper settings. I suspect you're OK there as you're getting your incoming e-mail OK, but SMTP could operate differently. Try both with and without authentication and if with, keep the information consisitent with the servername you are using (which may make them different). Keep secure authentication off.

    I hope this helps.

    Good luck!

    Last edited by Lorien; 31 Jan 2011 at 02:33 PM. Reason: changed to AOL knowing it is the ISP now
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  10. #9



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    Re: cannot connect to smtp (not simple)

    Thanks for all the replies.

    Please keep in mind that i am currently at home trying to solve the problem and my ISP is AOl.
    I shall say as far as i have got using different scenarios.

    Using smtp.orangehome.co.uk and xxxxx@xxxxx.fsworld.co.uk as the log in with port 25 i cannot connect at all.

    Using the above settings with port 587 I get the password box pop up so i enter xxxxx@xxxxx.fsworld.co.uk as the user name and i enter my password which works fine on sites like mail2web. The box just keeps popping back up as if i am entering the details wrong. I have also tried *****.fsworld.co.uk and *****.fsworld.co.uk@fs as the user names.

    If i try to use my ISP SMPT server smtp.uk.aol.com with port 25 and ****@aol.com with my aol password as my outgoing mail server details i get this error message.
    The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.

    The rejected e-mail address was 'pam@odgers.fsworld.co.uk'. Subject 'asdasd', Account: 'pop.orangehome.co.uk', Server: 'smtp.uk.aol.com', Protocol: SMTP, Server Response: '553 5.7.1 <pam@odgers.fsworld.co.uk>: Sender address rejected: not owned by user *****@aol.com', Port: 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC78

    If i try the same details as above with port 587 the result is the same. Checking "this server requires a secure connection (SSL)" makes no difference.

    thanks again for spending your time on this.

    Note: I wrote this before reading your reply lorien. I shall try your suggestion.

    Last edited by fecto3210; 01 Feb 2011 at 12:05 PM.
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  11. #10



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    Re: cannot connect to smtp (not simple)

    If the Orange generic options don't work, try using smtp.aol.com as per my prior link and see if that works any better than smtp.uk.aol.com.

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