I use WLM Desktop Build 15.4 on Vista Home Basic SP2



I use it to access 4 different mail accounts from different vendors and this problem applies to ALL the accounts.

I cannot open or save ANY attachments (regardless of extension) from ANY of the accounts.

I can drag the attachment to the desktop and open it perfectly well there, but if I try to double click it from within the mail item, or to right-click "open", or to Save or Print - nothing happens, no error message - nothing!

This has been going on for a couple of months.

Any ideas??

None of that has any effect. I have run various anti-malware scans. Remember I am running WLM Desktop - it doesn't run in a browser!

Originally Posted by richc46

Welcome, I have not reviewed all the suggestions given in the above post. However, I would suggest the following if the above does not help

Run a full anti virus scan
Download and run a full, updated scan with Malwarebytes.
If that does not help
Try with another browser.
Finally try a clean boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


Actually, now that I think about it try the clean boot after the scans, It may be your antivirus stopping the attachments from opening. Be sure to untick your anti virus, too with the clean boot.

No difference

No. My problem is with every type of attachment. Pictures, audio, word docs, pdfs, xl spreadsheets - everything behaves the same
P

Originally Posted by richc46

Why can't I view an attachment in Windows Mail?