Hello folks

we have been using Vista for a while with no problem, but yesterday seemingly out of the blue an error has cropped up using Windows Mail. We can still send email, but we cant receive

when we click send and receive we get the following error message:

Account: 'mail.talktalk.net', Server: 'mail.talktalk.net', Protocol: POP3, Server Response: '-ERR Authentication failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

and a dialogue box asking for our talktalk user name and password. Entering our username and password (we have double checked them with talktalk) does nothing but bring up the same dialogue box again



talktalk have been no help, so we would much appreciate any guidance

thank you

Rich

hi guys

many thanks for your replies

we are still able to receive email using a browser via talktalks "my mail" but are still having the same problems with sending and receiving using windows mail

ive checked the details with the info on talk talks site and the server details, including the port numbers are correct.

talktalk say its not a problem at their end (weve spoken to them twice)

so still at a bit of a loss

if all else fails we will try the suggestion of moving onto a more up to date version of the email client

meanwhile, any suggestions welcome

thanks again

Rich