Which is the Best Tech support ?

Jerin

Jerin

Power User
It has been a long time we have started using computers with a lot of problems and we may have called tech support atleast once ?

So share your experience some may help us to choose a Brand !!

Also share some funny experience....I hope you have a million of them.

Also Vote for the Best and the Worst Tech support that you have got !!!
 

My Computer

System One

i had phoned up tech guys for a recovery disc, and they told me to phone an acer number for it. i told acer support the serial number of my laptop when prompted, and then gave me a number for the right support team for my laptop. when i had dialed the number, it was the tech guys again!
 

My Computer

System One

  • Manufacturer/Model
    Acer 5735z Laptop
    CPU
    2.0 ghz intel pentium dual-core processor t4200 800mhz fsb
    Motherboard
    Acer CathedralPeak Rev
    Memory
    4gb
    Graphics Card(s)
    Integrated Intel Graphics Media Accelerator 4500
    Sound Card
    Realtek
    Monitor(s) Displays
    15.6" HD CineCrystal LCD
    Screen Resolution
    1366x768
    Hard Drives
    160gb stock drive. ATA
    Case
    Stock Notebook
    Cooling
    Stock
    Keyboard
    PS/2
    Mouse
    Synaptics TouchPad
    Internet Speed
    No idea
I got the best support from Gateway (in the US). But if you are looking for support, stay away from HP. The HP support guys drove me up the wall. If you call them, you have a hard time understanding them. If you send mails, they ask you several times to state the problem, but never come up with an answer. And if you are really unlucky, they loose all your history files.
Symantec (Norton) support, however, that also comes out of India, is pretty good.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs
    1x60GB OCZ SSD
    6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
Dell tech support. Right Jerin?
 

My Computer

System One

  • Manufacturer/Model
    Compaq
    CPU
    intel core 2 duo T 5550 @ 1.83 MHz
    Motherboard
    intel 965 chipset family
    Memory
    2 GB DDR 2 SD RAM @ 667 MHz
    Graphics Card(s)
    On board upto 358 MB RAM
    Sound Card
    Onboard
    Monitor(s) Displays
    15"
    Hard Drives
    160 GB WDC
whs said:
I got the best support from Gateway (in the US). But if you are looking for support, stay away from HP. The HP support guys drove me up the wall. If you call them, you have a hard time understanding them. If you send mails, they ask you several times to state the problem, but never come up with an answer. And if you are really unlucky, they loose all your history files.
Symantec (Norton) support, however, that also comes out of India, is pretty good.
Click to expand...

Must agree about the Hewlett Packard statement, if ever you think you have problems go and spend a couple of hours at the HP consumer support forums and you will probably leave feeling your own problems are not that bad. :confused:
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard, compaq presario CQ60-305AU
    CPU
    AMD Athlon QI-46 2.1 Ghz
    Motherboard
    Wistron 303C
    Memory
    2048 Mb DDR2 SD Ram
    Graphics Card(s)
    NVidea GE Go Force 8200M G / 256Mb dedicated grapics memory
    Sound Card
    MCP78S NVidea High definition
    Monitor(s) Displays
    15.6" High Definition Brightview Widescreen
    Screen Resolution
    1336x768
    Hard Drives
    Toshiba MK2555GSX ATA
    Mouse
    Synaptics PS2/Touchpad
after much deliberation and reading reviews i finally bought my first lcd monitor it was a Dell 2209WA , when it arrived it was faulty , i bought it from overclockers but couldnt get through straight away so i rang Dell , after giving them the serial number off the box and giving them my work address they said a new one would be with me the next day and to box up the faulty one and give it to the courier who brought the new one

i was very surprised to have a new monitor by 12pm the next day!! i geniunely expected to be dissapointed.

on the topic of tech support i think they are a complete waste of space , they sit behind a pc type in your issue and ask you to do what their pc tells them to ask you to do , they have no knowlage of computers and have never been any help to anyone if they have to think for themselves
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb

My Computer

System One

  • Manufacturer/Model
    Acer, Aspire M1201\Custom Build
    CPU
    AMD Athlon X2 5000+ @ 2.6Ghz
    Motherboard
    Acer Micro-ATX Motherboard
    Memory
    2x2gb Patriot Viper DDR2 PC6400 @ 800mhz Dual Channel SLI Edition (4-4-4-12)
    Graphics Card(s)
    ATI HD3870 with 512mb GDDR4
    Sound Card
    Realtek HD 7.1 Onboard Sound
    Monitor(s) Displays
    22" Acer X223 Widescreen
    Screen Resolution
    1680 X 1050
    Hard Drives
    320gb Western Digital SATA II (Ubuntu 9.10)
    500gb Seagate SATA II
    1tb Seagate SATA II (Vista Home Premium)
    PSU
    ULTRA X3 600 Watt Modular
    Case
    NZXT Tempest (The Airflow King) 2x 140mm Fans, 4x 120mm Fans
    Cooling
    1x 135mm In PSU, 1x 70mm On CPU, And 1x 120mm On GPU
    Keyboard
    Microsoft Sidewinder X6
    Mouse
    Microsoft Sidewinder X5
    Internet Speed
    6 Mbs Down 1 Mbs Up
    Other Info
    AVerMedia 1500MCE TV Tuner
    Logitech X540 5.1 Surround Sound
The absolute worse tech support I ever received was from a place in Texas. I was working for a small computer company on US east coast. The owner had sent a laptop for repair via UPS. The computer repair place lost it.

So they built us a new one. I called to determine when it would be shipped to us. They had someone answer their phones who barely spoke English. Really barely spoke English. Didn't know any computer terms.

He put me on hold after every sentence I spoke. Probably asking someone for a translation. I had no problem with that.

But the music I had to listen to was off-key, well very off-key, Country and Western music consisting of off-key guitar and singer who sang through his nostrils. I know the 'nostril singing' is something that happens often in C&W, but this guy managed to do that off-key. The guitar was off in a different key. And then the other musicians chimed in, and they were all in different keys. Musical keys other than the key the first guy wasn't playing in.

My boss walks by and sees some look on my face, asks me what is wrong and I hand him the phone. He said "What is that ? Cats and dogs fighting !?" A voice came on the line and said it was a new wonderful local singer who allowed his music to be used by them for free as waiting music.

My boss said something about "sounds like someone torturing a cat".

Anyway, after 2 hours of that, they realized I wasn't going to hang up and shipped the laptop and gave me the tracking number.

I called back to thank them upon its arrival, as my boss told me to, and I got the same guy. I said "Thank you, the laptop arrived." He didn't understand me. So I hung up before he put me on hold to listen to that yuk pretending to be music.

I have to say, I have listened to well written and sung C&W music. I enjoyed it. But the above on that tech support line was awful. And thats making fun of music that is merely awful.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire X1700
    Motherboard
    ASUS
    Memory
    3 gigs
    Graphics Card(s)
    EVGA 1 gig GeForce 210
    Monitor(s) Displays
    Vizio 21" tv
    Screen Resolution
    1920x1080 resolution
    Hard Drives
    1 terabyte sata in 1 partition
    Cooling
    fans that came with it
    Keyboard
    basic USB
    Mouse
    basic USB
    Internet Speed
    3 megabits on a cable modem, wired
Meh, had trouble with HP customer support not giving me an aswer that actually related to my question, that's why I never asked them when I had actual trouble with my computer, which were gone when I replaced XP with Vista.

For my laptop, I went of an Asus laptop and never had to call costumer support, the quality and the fact that it doesn't have problems at all still surprises me.
 

My Computer

System One

  • Manufacturer/Model
    Custom built (Myself)
    CPU
    Intel Core i3
    Motherboard
    Asus P7P55-M
    Memory
    8GB DDR3
    Graphics Card(s)
    EVGA Nvidia GTX 550Ti FPB
    Sound Card
    Onboard
    Monitor(s) Displays
    HP w2207h with Acer H213H
    Screen Resolution
    1680x1050 and 1920x1080
    Hard Drives
    1 TB WD Caviar Black 32mb cache,
    750 GB WD Caviar Blue,
    500 GB WD Caviar Blue,
    320 GB WD
    PSU
    Mushkin HP-550 550W Power suppy
    Case
    Cooler Master Elite310
    Cooling
    Air
    Keyboard
    Logitech Access 600
    Mouse
    Microsoft Comfort 1000
    Internet Speed
    15 Mb/s up and down
    Other Info
    I also have an Asus G53SW-A1
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