The last couple of days, we've been having problem with our computer shutting down unexpectedly. Here is a copy last night's problem signature that Windows showed me.

Any ideas as to what the problem is and what I can do about it?

Thanks in advance.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 86C93510
BCP2: 8C00FEB0
BCP3: 00000000
BCP4: 00000002
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1



Files that help describe the problem:
C:\Windows\Minidump\Mini110708-02.dmp
C:\Users\Dad\AppData\Local\Temp\WER-186109-0.sysdata.xml
C:\Users\Dad\AppData\Local\Temp\WEREA7D.tmp.version.txt

If by "shutting down" you mean "rebooting", the blue screen will have some information displayed. If a blue screen does not remain long enough to be read, you need to change a setting.

In Control Panel, double click "System" When the window opens, on the left side under "Tasks" click Advanced System Settings. Now choose the "Advanced" TAB and then the Startup and Recovery Settings button. In Startup and Recovery, UNcheck "Automatically Restart" option and click OK. Now your system will keep the blue screen visible for you to read the error messages from.

Once you can read and write down the error messages displayed, we will have a better idea what is happening.

In the mean time, such events by their nature of suddenly crashing the system tend to create hard disk errors, so schedule a "chkdsk auto repair event" by:--

Click Start, then Computer. Highlight and RIGHT click on your "C" drive choosing the Properties option from the popup context menu.

When Properties appears, choose the "Tools" TAB and click on "Check Now" button in the Error checking part of the TAB. Select the "Automatically fix file system errors" checkbox if it is not already selected and then press the "Start" button.

A dialog will open and offer a "Schedule Disk check" button. Click the "Schedule Disk check" button, close all windows and restart the system.

Just before the log on to windows appears as the system restarts, a message regarding the scheduled disk check will appear with a count down. Do not disturb the count down or the disk check will abort.

Once the disk check has completed all stages, there will be summary of the check briefly displayed and the system will restart.

Once you are able to provide more detailed error messages, more help can be provided.

Jim R. - Thanks for replying. Yes, my computer re-boots.

Here is further info on my issue (the blue screen info):

"A problem has been detected and Windows has been shut down to prevent damage to your computer.

Attempt to reset the display driver and recover from timeout failed.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
*Check to make sure any new hardware or software is properly installed. If this a new installation, ask your hardware or software manufacturer for any Windows update you might need.
*If problems continue, disable ore remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical Information

***Stop: 0x00000116 (0x847E1008, 0x8B209E80, 0x00000000, 0x00000002)
***nvlddmkm.sys - Address 8B209EB0 base at 8B204000, Datestamp 47862870

Collecting data for crash mode...
Initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance."

Again, thanks for any assistance.

This is typical for video driver problems.

Please give details of your system as your "My System Specs" only shows OS Vista Home Premium 32bit.

nvlddmkm.sys suggests you have a GeForce / NVidia type video graphics type card / chipset.

Please advise more system details.

Jim, again thanks for replying. I have updated my profile to show more info that will hopefully provide enough information to get more specific guidance. You are correct that my computer has a NVIDIA graphics card (GeForce 8300GS, DVI-I, TV-out to be precise).

I have also had an issue with downloading and installing the Intel Matrix Storage Manager Driver update that came out in September. At first, the download would not complete the installation. After about 5-6 times of this particular issue, I finally downloaded a copy to my hard drive. That seemed to work, as I got a message that the installation was successful. However, I do not see it as being installed on my hard drive, and I keep getting messages from my HP Total Care Advisor that this is a critical update. This past weekend, I attempted 3 times to download and install this update. All three times, I got the message that it was successfully downloaded, but I do not see the update on my computer. I don't know if this is related to my "blue screen" issue or not. This might be a separate issue altogether.

I've done some digging on the net regarding your issue and it seems you are not alone.

Since a number of items I have read involve Graphics Driver nvlddmkm.sys failure and some have had success by removing c:\windows\system32\drivers\nvlddmkm.sys followed by uninstalling the nVidia Drivers (Display only choice) using the Programs and Features list in Contol Panel to complete the removal of the Graphic Drivers.

This removal of nvlddmkm.sys would have to be done in Safe Mode when VISTA does not load that or the other nVidia driver files. Removing or deleting nvlddmkm.sys ensures a fresh copy of the file is reinstalled when the nVidia Display Drivers are reinstalled.

You also need to open a windows file explorer folder and then using Alt+T>O (Alt+Tools>Folder Options) use the View TAB to "Show hidden files and folders" as well as unchecking the "Hide Proteced Operating System files (recommended)" checkbox so you will be able to see these types of files.

This location has all the drivers for your particular system. You may want to see this.

Code:

Select software and drivers*

I would recommend uninstalling and reinstalling your Storage Manager Drivers that you had an issue with. If you look here

Code:

Important Information for Upgrading to Microsoft Windows Vista Service Pack 1*

and scroll down to "Known issues after upgrading to VISTA SP1, you can see that nVidia is related to the SATA hard drive system. (Even though you may not be on SP1 yet)

nVidia . nVidia driver fails to support SATA and RAID drive configurations.

Get driver SP37247 - SATA IDE (In English)

So basically

Start>Control Panel>Programs and Features. Locate nVidia Drivers on the list and uninstall / change. Choose only "Display Drivers"

Remove nvlddmkm.sys in Safe Mode after you can see hidden, system and operating files. This file is located in c:\windows\system32\drivers\.

Make sure you have the nVidea drivers found here

Code:

GeForce Release 178

so you have them on hand to reinstall.

nVidia Driver Installation Hints

• "Download Accelerator" utilities should be disabled when downloading any drivers.
• Do not run virus protection software in the background while installing the drivers. This prevents the driver from configuring itself properly.

I think this is enough for you to digest right now. I always cancel the wizard that Windows starts when it detects the video card after you uninstall the drivers. Then the nVidia setup program can run without interference.

Let us know how you make out.

Jim I actually have another question for you.

I've been having the same problem as the original poster, and I took your advice about deleting the nvlddmkm.sys driver, as well as re-installing the nVidia display drivers, however the computer will still occasionally bring up the blue screen, then re-boot itself. I'm wondering if you happened to find any other possible fixes.

Thanks

Originally Posted by JDL

Jim I actually have another question for you.

I've been having the same problem as the original poster, and I took your advice about deleting the nvlddmkm.sys driver, as well as re-installing the nVidia display drivers, however the computer will still occasionally bring up the blue screen, then re-boot itself. I'm wondering if you happened to find any other possible fixes.

Thanks

You will have to write down what the blue screen displays.

To prevent the computer from auto rebooting, you need to go into Control Panel->System->Advanced system settings. On the Advanced Tab, near the bottom is "Startup and Recovery". Click on "Settings", then under "System failure" ensure that the "Automatically restart" box is NOT checked. This will allow you to be able to view the blue screen until a forced restart is performed thus giving you time to record what information your blue screen tells you. Post exactly what the blue screen displays the next time it happens in this thread and we can get back to you. There may be more than one issue that was causing your problem and the blue screen information would be needed.

download ANTI ROOT KIT. run it. no more blue screen EVER

"A Problem has been detected and windows has been shut down to prevent damage to your computer.

Attempt to reset the display driver and recover from timeout failed.

If this is the first time you've seen this stop error screen, resteart your computer. If this screen appears again, follow these steps:

CHeck to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software provider for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select Safe Mode.

Technical Information:

*** Stop: 0x00000116 (0x85a27510, Ox8BC11260, 0x00000000, 0x00000002)

*** nvlddmkm.sys - Adress 8BC11260 base at 8BC05000, DateStamp 49fa9243

Collecting Data for crash dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance. "


Thats the exact screen i get.


Now i read on the nVidia forums that there is some issue with the graphics driver and it conflicting with the security measures on windows vista, so the computer shuts it down. Is this possible?

Thanks for taking a look at it