BSOD Help. Vista Ultimate x64

V

vallex01

New Member
Hey,

I've had this laptop for almost a year now. Ive had some trouble for a while between BSOD's and my wireless internet being temperamental. I could really use some help dealing with the BSOD issues. My most recent was this morning and I had 2 yesterday. The one today read System_Service_Exception at the top. I didnt get to write down all the information of the crash because my comp was set to reboot after the BSOD. I set it not to do this just now so the next crash I can have a more detailed report of the issue. I'll post some information I hope can be useful in figuring this out.



Thank you,

Vallex
 

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  • Report.txt
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  • System.JPG
    System.JPG
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    system1.JPG
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  • system 2.JPG
    system 2.JPG
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  • system 3.JPG
    system 3.JPG
    82.2 KB · Views: 29

My Computer

System One

  • Manufacturer/Model
    Gateway/P-173X FX
    CPU
    Core 2 Duo T7500 2.2 GHz
    Memory
    DDR2, 4GB, PC2-5300
    Graphics Card(s)
    NVIDIA GeForce 8800M GTS
    Sound Card
    Integrated Audio,
    Monitor(s) Displays
    17" Widescreen Ultrabright TFT WXGA+
    Screen Resolution
    1440 x 900
    Hard Drives
    1x(200GB 7200rpm)
If other info is needed please say so. I'm not quite sure if what I posted will be usefull
 

My Computer

System One

  • Manufacturer/Model
    Gateway/P-173X FX
    CPU
    Core 2 Duo T7500 2.2 GHz
    Memory
    DDR2, 4GB, PC2-5300
    Graphics Card(s)
    NVIDIA GeForce 8800M GTS
    Sound Card
    Integrated Audio,
    Monitor(s) Displays
    17" Widescreen Ultrabright TFT WXGA+
    Screen Resolution
    1440 x 900
    Hard Drives
    1x(200GB 7200rpm)
c/windows/minidump , in there there will be a .dmp file , zip it up and attach it to your next post :)

then somebody clever can take a look at it for you , if there are a few post a couple
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb
Ok got it, here are 5 recent minidump reports.
 

Attachments

  • Minidump.zip
    107.2 KB · Views: 5

My Computer

System One

  • Manufacturer/Model
    Gateway/P-173X FX
    CPU
    Core 2 Duo T7500 2.2 GHz
    Memory
    DDR2, 4GB, PC2-5300
    Graphics Card(s)
    NVIDIA GeForce 8800M GTS
    Sound Card
    Integrated Audio,
    Monitor(s) Displays
    17" Widescreen Ultrabright TFT WXGA+
    Screen Resolution
    1440 x 900
    Hard Drives
    1x(200GB 7200rpm)
They all seem to point to differant items , but have one thing in common WOW.exe

2 seem to be related to direct X one to usb video one to the operating system but all to WOW.exe , if you look at your running processes is wow.exe there?

do you play world of warcraft (amongst other things wow.exe can be a process related to that game.

Perhaps someone with a little more knowlage of crash dumps will take a look too :)
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb
Yeah I was looking through the dump files myself and was just about to add that most of the crashes I've experienced have been while playing world of warcraft. some have occurred while not playing though
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Gateway/P-173X FX
    CPU
    Core 2 Duo T7500 2.2 GHz
    Memory
    DDR2, 4GB, PC2-5300
    Graphics Card(s)
    NVIDIA GeForce 8800M GTS
    Sound Card
    Integrated Audio,
    Monitor(s) Displays
    17" Widescreen Ultrabright TFT WXGA+
    Screen Resolution
    1440 x 900
    Hard Drives
    1x(200GB 7200rpm)
gateway told me it had something to do with my drivers, but they're all up to date. infact they sent me drivers to use that were incompatable with my comp.. any info would be great. thanks
 

My Computer

System One

  • Manufacturer/Model
    Gateway/P-173X FX
    CPU
    Core 2 Duo T7500 2.2 GHz
    Memory
    DDR2, 4GB, PC2-5300
    Graphics Card(s)
    NVIDIA GeForce 8800M GTS
    Sound Card
    Integrated Audio,
    Monitor(s) Displays
    17" Widescreen Ultrabright TFT WXGA+
    Screen Resolution
    1440 x 900
    Hard Drives
    1x(200GB 7200rpm)
Have you updated WoW recently? If not, I'd suggest doing it. Memory dumps that continually mention one process tend to have something to do with that one process (even though it's not the direct cause of the BSOD).

Here's a list of your older drivers that were running when the crashes happened. In particular the SiWinAcc.sys (Silicone Image SATALink Accelerator Driver[FONT=Trebuchet MS,VERDANA,ARIAL,Helvetica]) is from 2004. Don't worry about the drivers that are from Windows - Windows Update takes care of them[/FONT].

If you're still getting BSOD's after updating the drivers let us know and we'll run some more tests.:
Code: 
fffffa60`007ce000 fffffa60`007f1000   nvraid   nvraid.sys   Wed Jun 06 16:34:01 2007 (46671A39)
fffffa60`00b35000 fffffa60`00b3f000   SiWinAcc SiWinAcc.sys Mon Nov 01 15:23:29 2004 (41868D31)
fffffa60`013d7000 fffffa60`013df000   spldr    spldr.sys    Thu Jun 21 20:57:56 2007 (467B1E94)
fffffa60`013df000 fffffa60`013e7000   SiRemFil SiRemFil.sys Wed Oct 18 18:20:39 2006 (4536A8B7)
fffffa60`0260c000 fffffa60`02fbdd00   nvlddmkm nvlddmkm.sys Thu Nov 15 15:13:23 2007 (473CA863)
fffffa60`03158000 fffffa60`0316b000   HDAudBus HDAudBus.sys Tue Nov 27 18:24:06 2007 (474CA716)
fffffa60`033c1000 fffffa60`033c2480   swenum   swenum.sys   Thu Nov 02 05:37:33 2006 (4549BC5D)
fffffa60`033f7000 fffffa60`03400000   Null     Null.SYS     Thu Nov 02 05:37:15 2006 (4549BC4B)
fffffa60`037b3000 fffffa60`037fc000   HdAudio  HdAudio.sys  Wed Nov 01 21:48:10 2006 (45494E5A)
fffffa60`043cf000 fffffa60`043da000   rtlprot  rtlprot.sys  Fri Apr 20 05:16:48 2007 (46288500)
fffffa60`04563000 fffffa60`04566180   dadder   dadder.sys   Thu Aug 02 05:33:03 2007 (46B1A4CF)
fffffa60`07a02000 fffffa60`07a9c000   spsys    spsys.sys    Thu Jun 21 21:02:05 2007 (467B1F8D)
fffffa60`0940f000 fffffa60`094c5000   peauth   peauth.sys   Mon Oct 23 07:57:00 2006 (453CAE0C)
fffffa60`094c5000 fffffa60`094d0000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffffa60`04563000 fffffa60`04566180   dadder   dadder.sys   Thu Aug 02 05:33:03 2007 (46B1A4CF)
fffffa60`03158000 fffffa60`0316b000   HDAudBus HDAudBus.sys Tue Nov 27 18:24:06 2007 (474CA716)
fffffa60`037b3000 fffffa60`037fc000   HdAudio  HdAudio.sys  Wed Nov 01 21:48:10 2006 (45494E5A)
fffffa60`033f7000 fffffa60`03400000   Null     Null.SYS     Thu Nov 02 05:37:15 2006 (4549BC4B)
fffffa60`0260c000 fffffa60`02fbdd00   nvlddmkm nvlddmkm.sys Thu Nov 15 15:13:23 2007 (473CA863)
fffffa60`007ce000 fffffa60`007f1000   nvraid   nvraid.sys   Wed Jun 06 16:34:01 2007 (46671A39)
fffffa60`0940f000 fffffa60`094c5000   peauth   peauth.sys   Mon Oct 23 07:57:00 2006 (453CAE0C)
fffffa60`043cf000 fffffa60`043da000   rtlprot  rtlprot.sys  Fri Apr 20 05:16:48 2007 (46288500)
fffffa60`094c5000 fffffa60`094d0000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffffa60`013df000 fffffa60`013e7000   SiRemFil SiRemFil.sys Wed Oct 18 18:20:39 2006 (4536A8B7)
fffffa60`00b35000 fffffa60`00b3f000   SiWinAcc SiWinAcc.sys Mon Nov 01 15:23:29 2004 (41868D31)
fffffa60`013d7000 fffffa60`013df000   spldr    spldr.sys    Thu Jun 21 20:57:56 2007 (467B1E94)
fffffa60`07a02000 fffffa60`07a9c000   spsys    spsys.sys    Thu Jun 21 21:02:05 2007 (467B1F8D)
fffffa60`033c1000 fffffa60`033c2480   swenum   swenum.sys   Thu Nov 02 05:37:33 2006 (4549BC5D)

Here's a summary of the dump files:
Code: 
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Thu Jun 25 17:25:27.962 2009 (GMT-4)
System Uptime: 2 days 20:18:19.786
BugCheck D1, {fffff7ffbba73c80, c, 8, fffff7ffbba73c80}
Probably caused by : mouclass.sys ( mouclass!MouseClassServiceCallback+1ee )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Wow.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Sun Jun 28 21:18:54.294 2009 (GMT-4)
System Uptime: 0 days 4:30:42.168
BugCheck CE, {fffffa60044f4674, 8, fffffa60044f4674, 0}
Probably caused by : usbvideo.sys ( usbvideo+1f674 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Thu Jul  2 12:26:09.371 2009 (GMT-4)
System Uptime: 0 days 2:22:50.644
BugCheck 3B, {c0000005, fffffa6000f36f73, fffffa6009ddd930, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VidSchiInterlockedRemoveHeadListIfExist+47 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Wow.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Mon Jul  6 00:14:54.356 2009 (GMT-4)
System Uptime: 0 days 6:35:53.989
BugCheck 3B, {c0000005, fffff80001e9ea56, fffffa6008b77150, 0}
Probably caused by : ntkrnlmp.exe ( nt!VfFastIoCheckState+36 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Wow.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Mon Jul  6 11:33:50.827 2009 (GMT-4)
System Uptime: 0 days 11:18:16.064
BugCheck 3B, {c0000005, fffff80001abb91d, fffffa600a045300, 0}
Probably caused by : ntkrnlmp.exe ( nt!KeDelayExecutionThread+29d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Wow.exe
 

My Computer

System One

Thanks, although im not sure as of where to find all those drivers : / Search em and download em?

thanks,

vallex
 

My Computer

System One

  • Manufacturer/Model
    Gateway/P-173X FX
    CPU
    Core 2 Duo T7500 2.2 GHz
    Memory
    DDR2, 4GB, PC2-5300
    Graphics Card(s)
    NVIDIA GeForce 8800M GTS
    Sound Card
    Integrated Audio,
    Monitor(s) Displays
    17" Widescreen Ultrabright TFT WXGA+
    Screen Resolution
    1440 x 900
    Hard Drives
    1x(200GB 7200rpm)
vallex01 said:
Thanks, although im not sure as of where to find all those drivers : / Search em and download em?

thanks,

vallex
Click to expand...

start at gateway mate , goto tech help or downloads , put in yuor make and model and see what comes up

you want motherboard drivers (which will include chipset drivers) soundcard drivers (may be intergrated in yuor mobo drivers) Network drivers , basically if theirs a driver there download it and update it ;)

get your graphics card driver here

http://www.nvidia.com/Download/index.aspx?lang=en-us

uninstall old one via control panel and reboot first

also go here

http://www.microsoft.com/downloads/...38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en

click on continue then download , then run the DX installer it will search and see if there are any updates for your direct x install then automatically download and install them , keep that installer and run it once a month

need any help just shout :)


EDIT...........graphics card drivers

http://www.nvidia.com/object/geforce_notebook_winvista64_186.03_whql.html

they will have these on the gateway site , but use my link :)
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb
Hey, so I just now updated everything you told me to. one driver failed from gateway because it said my system did not meet the minimum requirements for installing the software, that file was P-173XP-6313h_MATRIX_INTEL_7.0.0.1020.zip which is found at this address Intel Matrix Storage Driver Version: 7.0.0.1020 other than that all the other drivers loaded on smoothly. Hopefully this will fix the issue. If I get another BSOD I will be sure to post back up the report and teh details. thanks very much,

Vallex
 

My Computer

System One

  • Manufacturer/Model
    Gateway/P-173X FX
    CPU
    Core 2 Duo T7500 2.2 GHz
    Memory
    DDR2, 4GB, PC2-5300
    Graphics Card(s)
    NVIDIA GeForce 8800M GTS
    Sound Card
    Integrated Audio,
    Monitor(s) Displays
    17" Widescreen Ultrabright TFT WXGA+
    Screen Resolution
    1440 x 900
    Hard Drives
    1x(200GB 7200rpm)
Ok so i updated all the drivers you listed and suggested to update a couple of days ago. Yesterday and today I received another blue screen, this time I have the stop codes from the crash.

USBVIDEO.SYS

Page_Fault_In_Nonpaged_Area

Stop : 0x00000050 (0xFFFFFA60046F5674, 0x0000000000000008, 0xFFFFFFA60046F5674, 0x0000000000000000)

USBVIDEO.SYS - address FFFFFA60046D6000 Datestamp 000000000
 

My Computer

System One

  • Manufacturer/Model
    Gateway/P-173X FX
    CPU
    Core 2 Duo T7500 2.2 GHz
    Memory
    DDR2, 4GB, PC2-5300
    Graphics Card(s)
    NVIDIA GeForce 8800M GTS
    Sound Card
    Integrated Audio,
    Monitor(s) Displays
    17" Widescreen Ultrabright TFT WXGA+
    Screen Resolution
    1440 x 900
    Hard Drives
    1x(200GB 7200rpm)
Please upload the minidump for this crash.
What are you using that uses video over your USB ports?

Download new drivers for that device (don't use the CD/DVD that came with it), uninstall the current one's through Control Panel...Programs...Uninstall a program, then install the one's that you downloaded.
 

My Computer

System One

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