Blue Screen of Death....need help!!

B

bigwas92

New Member
Hey everyone,

I'm new here...and I am running Windows Vista Home Premium 64-bit. It is a Dell Laptop. I've been getting the Blue Screen of death and whenever I shut the laptop lid the computer decides to restart itself. I went into power settings and changed the "lid" settings to "do nothing". That did not work. The error report is this:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini082709-11.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002016B81
BCP3: FFFFFA60015EE798
BCP4: FFFFFA60015EE170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

So then I read somewhere to do a "dump check" and I did that using command prompt and after saying "your debugging is not using the correct symbols" a million times it says that:

PROBABLY CAUSED BY: ntoskrnl.exe (nt+4303b1)

Followup: MachineOwner

ANYONE HAVE ANY IDEAS? This laptop is really new and I need help.
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 1555
    CPU
    Intel Core Duo
    Memory
    4 GB RAM
bigwas92 said:
Hey everyone,

I'm new here...and I am running Windows Vista Home Premium 64-bit. It is a Dell Laptop. I've been getting the Blue Screen of death and whenever I shut the laptop lid the computer decides to restart itself. I went into power settings and changed the "lid" settings to "do nothing". That did not work. The error report is this:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini082709-11.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002016B81
BCP3: FFFFFA60015EE798
BCP4: FFFFFA60015EE170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

So then I read somewhere to do a "dump check" and I did that using command prompt and after saying "your debugging is not using the correct symbols" a million times it says that:

PROBABLY CAUSED BY: ntoskrnl.exe (nt+4303b1)

Followup: MachineOwner

ANYONE HAVE ANY IDEAS? This laptop is really new and I need help.
Click to expand...

Could you go to c:\windows\minidump, zip the dump file (*dmp) and upload it to us to look at. we could also use system specs to b e filled in (lower left corner) swo we know what kind of hardware you have.

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
zigzag3143 said:
bigwas92 said:
Hey everyone,

I'm new here...and I am running Windows Vista Home Premium 64-bit. It is a Dell Laptop. I've been getting the Blue Screen of death and whenever I shut the laptop lid the computer decides to restart itself. I went into power settings and changed the "lid" settings to "do nothing". That did not work. The error report is this:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini082709-11.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002016B81
BCP3: FFFFFA60015EE798
BCP4: FFFFFA60015EE170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

So then I read somewhere to do a "dump check" and I did that using command prompt and after saying "your debugging is not using the correct symbols" a million times it says that:

PROBABLY CAUSED BY: ntoskrnl.exe (nt+4303b1)

Followup: MachineOwner

ANYONE HAVE ANY IDEAS? This laptop is really new and I need help.
Click to expand...

Could you go to c:\windows\minidump, zip the dump file (*dmp) and upload it to us to look at. we could also use system specs to b e filled in (lower left corner) swo we know what kind of hardware you have.

Ken
Click to expand...

It could also be in C:\WIndows. Or try the guide in my sig.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
To Ken:

Attached is the .dmp file. Thanks so much.


I noticed something today I think i might have figured it out...I have an external hard drive that i have connected via usb to my laptop. Today I decided to remove it by just taking the cable out and immediately the screen turned blue and the restart happened. I realized that I hadn't been "Safely Removing Hardware"--that might be the problem...any thoughts?
 

Attachments

  • Dump file.zip
    22.1 KB · Views: 42

My Computer

System One

  • Manufacturer/Model
    Dell Studio 1555
    CPU
    Intel Core Duo
    Memory
    4 GB RAM
bigwas92 said:
To Ken:

Attached is the .dmp file. Thanks so much.


I noticed something today I think i might have figured it out...I have an external hard drive that i have connected via usb to my laptop. Today I decided to remove it by just taking the cable out and immediately the screen turned blue and the restart happened. I realized that I hadn't been "Safely Removing Hardware"--that might be the problem...any thoughts?
Click to expand...

I ask this b/c I'm not sure. Could there be caching to the external drive? If so, removing it unsafely could create a bsod.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
Can someone check this dump file for me? I started getting the blue screen. I looked at it but I don't know what I'm looking for.
 

Attachments

  • dump.zip
    44.5 KB · Views: 16

My Computer

System One

bigwas92 said:
To Ken:

Attached is the .dmp file. Thanks so much.


I noticed something today I think i might have figured it out...I have an external hard drive that i have connected via usb to my laptop. Today I decided to remove it by just taking the cable out and immediately the screen turned blue and the restart happened. I realized that I hadn't been "Safely Removing Hardware"--that might be the problem...any thoughts?
Click to expand...

BW

While we are waiting for someone who can truely analyze this dump file I took a quick loog. It appears the igdkmd64.sys file was the culptrit. there is a known incompatibility between SP1 and intel drivers. read here
moz-screenshot-3.png
http://forums.lenovo.com/t5/T61-and-prior-T-series-ThinkPad/Vista-SP1-clash-with-Intel-display-driver-lgdkmd32-sys/m-p/17883. I would upgrade the video driver and apply sp2 if you haven't already

KEn
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
I had the same issue but mine was only during unpluggin Usb ports. But according to microsoft it was an update error. I also had a Dell laptop.

So you can try this for size.

Start up in safe mode
Go to the control panel
So to the programs section
Go to uninstall programs
On the task list on the left hand side there should be something that says view installed updates
click that
go to the search bar
And type kb973879
Uninstall that program.

edit~ And restart sorrry, forgot to mention that one.

And see what happens. Hopefully this will help because it seemed to help mine.

~Mel
 

My Computer

System One

Hey Guys!!!!!!

Great News!!! It stopped restarting when I closed the lid!!! Here's the funny thing though...I did what you said Ken...AND I did what you said Mel....and so now I don't know which one did the trick--either way it worked so THANK YOU GUYS. KEEP IT UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :D
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 1555
    CPU
    Intel Core Duo
    Memory
    4 GB RAM
bigwas92 said:
Hey Guys!!!!!!

Great News!!! It stopped restarting when I closed the lid!!! Here's the funny thing though...I did what you said Ken...AND I did what you said Mel....and so now I don't know which one did the trick--either way it worked so THANK YOU GUYS. KEEP IT UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :D
Click to expand...


It's always best to do 1 thing at time, when trouble shooting. So you actually know what fixxed your problem. Just some words of advice!
 

My Computer

System One

  • Manufacturer/Model
    Me
    CPU
    i7 920
    Motherboard
    Asus P6T
    Memory
    12 gigs corsair (TR3X6G1333C9 x 2)
    Graphics Card(s)
    Dual 285 GTX's
    Sound Card
    Sennihesir 350 headset.
    Monitor(s) Displays
    Dual 24" dell
    Screen Resolution
    1920x1200
    Hard Drives
    WD VelociRaptor 300GB

    Seagate baracuda 7200.12 1TB
    PSU
    Thermaltake 1200W ToughPower
    Case
    Antec P193
    Cooling
    Air(ATM)
    Keyboard
    Orginal G15
    Mouse
    G9
    Internet Speed
    Cable
http://www.vistax64.com/member.php?u=138466 http://www.vistax64.com/member.php?u=138466 Mellzy's suggestion applies to Vista x64 systems with the KB973879 update. This one has been a royal PITA for those of us doing BSOD's for the last couple of days.

It applies to:
Vista 64 bit systems
who get a STOP 0x3E or 0x7e error
and who have the KB973879 update installed

A search for this update will show you that Microsoft has withdrawn the update because of the problems. It first manifested with HP systems, but I've seen it on others also (Dell's).
 

My Computer

System One

usasma said:
Mellzy's suggestion applies to Vista x64 systems with the KB973879 update. This one has been a royal PITA for those of us doing BSOD's for the last couple of days.

It applies to:
Vista 64 bit systems
who get a STOP 0x3E or 0x7e error
and who have the KB973879 update installed

A search for this update will show you that Microsoft has withdrawn the update because of the problems. It first manifested with HP systems, but I've seen it on others also (Dell's).
Click to expand...

I've been having the EXACT same problem as the Topic creator! I just recently bought a new laptop and all the sudden i've been getting the BSOD and my laptop is shutting down when I close the lid. So this problem has something to do with intel drivers? What exactly do I need to do to fix this issue?

Here are my laptop's specs:
Dell Studio 1555 (purchased about a month ago)
Windows Vista 64 bit
BIOS: ver. 1.00 BIOS A06 PARTBL
4 GB of RAM
Intel core 2 duo cpu t6500 2.1 ghz
DirectX 10
Mobile Intel 4 series express chipset family (integrated card)
Main Driver: igdumd64.dll,igd10umd64.dll
 

My Computer

System One

Vassili - Please start your own thread so that your issue may get the attention that it deserves. Also, you may want to look at Post #8 (in this topic) by Mellzy - it has instructions in it.
 

My Computer

System One

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