Help Debugging a MEMORY.DMP file

I

ilarson007

New Member
Ok, so I followed instructions and downloaded, installed, and ran WinDbg and I have the results saved in a .txt file, but now that I have that I have no idea where to go from here.... I will attach said file; is there anyone that can help me out? Also, the BSOD is on bootup, right after the login screen comes up... And I don't know if this is related, but every time I open Windows Explorer and it tries to load the screenshots of movie files, I get a thing that pops up that says "COM Surrogate has closed."

All help is much appreciated.
 

Attachments

  • dump information.txt
    5.6 KB · Views: 164

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite L305-S5921
    CPU
    Intel Pentium dual-core T3400(2.16GHz)
    Motherboard
    Intel GL40(?)
    Memory
    2GB DDR2
    Graphics Card(s)
    Intel GMA 4500M
    Screen Resolution
    1280x800 (WXGA)
    Hard Drives
    160GB (5400 RPM); Serial ATA hard disk drive
bump, it BSOD'd again, got another .dmp file... Also, there's a bunch of these .dmp files in my C:\Windows\Minidump directory. I can run Windbg on these if necessary.

Anyone?
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite L305-S5921
    CPU
    Intel Pentium dual-core T3400(2.16GHz)
    Motherboard
    Intel GL40(?)
    Memory
    2GB DDR2
    Graphics Card(s)
    Intel GMA 4500M
    Screen Resolution
    1280x800 (WXGA)
    Hard Drives
    160GB (5400 RPM); Serial ATA hard disk drive
ilarson007 said:
bump, it BSOD'd again, got another .dmp file... Also, there's a bunch of these .dmp files in my C:\Windows\Minidump directory. I can run Windbg on these if necessary.

Anyone?
Click to expand...

ilarson

Can you take the most recent dump file and upload it to us? we can debug faster than with a text file.

thanks

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Whoops, I meant to attach that to the post.

Here it is.
 

Attachments

  • dump 2 information.txt
    5.6 KB · Views: 209

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite L305-S5921
    CPU
    Intel Pentium dual-core T3400(2.16GHz)
    Motherboard
    Intel GL40(?)
    Memory
    2GB DDR2
    Graphics Card(s)
    Intel GMA 4500M
    Screen Resolution
    1280x800 (WXGA)
    Hard Drives
    160GB (5400 RPM); Serial ATA hard disk drive
ilarson007 said:
Whoops, I meant to attach that to the post.

Here it is.
Click to expand...

Im sorry

can you take the dump file (dont debug it) zip the contents and upload it to me. The last dump you uploaded told me it was the macaffee that was involved but not how or why.
When we have the actual dump file we can run things on it to tell us driver info, memory stack contents, etc.

Just as an aside for you to learn how to. run the last dump file again. when it finishes type this into the bar at the bottom !thread;!analyze -v;r;kv;lmtn;lmtsmn .

It will by thread, analyze (in verbose mode -v) and give us the dates and times of the drivers

Hope this helps

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
ilarson007, this isn't by any chance McAfee beta Total Protection that is causing this BSOD is it?
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down
I don't know what's causing it, that's why I'm asking for help lol.

Here's the last three BSOD's, date coded in the file name:
 

Attachments

  • dump files.zip
    55.7 KB · Views: 30

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite L305-S5921
    CPU
    Intel Pentium dual-core T3400(2.16GHz)
    Motherboard
    Intel GL40(?)
    Memory
    2GB DDR2
    Graphics Card(s)
    Intel GMA 4500M
    Screen Resolution
    1280x800 (WXGA)
    Hard Drives
    160GB (5400 RPM); Serial ATA hard disk drive
I'll rephrase the question. Are you running beta McAfee products?
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down
Ex_Brit said:
I'll rephrase the question. Are you running beta McAfee products?
Click to expand...

MCAfee? Yes, (s)he is.

Beta? I don't know whether these are beta, but I gather you've been experiencing your own possibly-McAfee-related crashes, so you might want to match these file dates against your own:

1: kd> lmtmmfe*
start end module name
9d658000 9d68ac40 mfehidk Sat Aug 01 07:59:40 2009 (4A73694C)
a8f55000 a8f5bf80 mfebopk Sat Aug 01 08:03:24 2009 (4A736A2C)
a8f5c000 a8f6dd80 mfeavfk Sat Aug 01 08:02:34 2009 (4A7369FA)


@ilarson007: 2 out of the 3 crashes are very probably attributable to McAfee. The third is ambiguous and difficult to place from nothing more than a minidump, but it's also possibly related. Ex_Brit seems to have an ongoing dialog with McAfee regarding the performance of their products under Vista SP2 (or so I gather), so perhaps the resolution to your issue may come from that direction.

Otherwise, if you remove McAfee, at least some of your crashes will almost certainly stop. That's not to say that McAfee is somehow better or worse than any other AV product; it's just that in this instance their filter drivers appear to be linked to your crashes.
 

My Computer

System One

If it is indeed McAfee beta (beta only please note) they will welcome bug reports with the dump files attached. In fact they need the more the merrier.

It's only in Vista x64 and using McAfee's new 2010 beta product that the crash occurs in my case.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down
Ah, well it's not a beta afaik; it's whatever we get free with our Comcast internet. For now, I don't have any other anti-virus that I can use, so it'll have to stay.
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite L305-S5921
    CPU
    Intel Pentium dual-core T3400(2.16GHz)
    Motherboard
    Intel GL40(?)
    Memory
    2GB DDR2
    Graphics Card(s)
    Intel GMA 4500M
    Screen Resolution
    1280x800 (WXGA)
    Hard Drives
    160GB (5400 RPM); Serial ATA hard disk drive
OK. I only asked because the only time McAfee caused BSOD was in Vista x64 using a McAfee Beta product.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down
I always liked Symantec Corporate better, but we don't have that anymore.
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite L305-S5921
    CPU
    Intel Pentium dual-core T3400(2.16GHz)
    Motherboard
    Intel GL40(?)
    Memory
    2GB DDR2
    Graphics Card(s)
    Intel GMA 4500M
    Screen Resolution
    1280x800 (WXGA)
    Hard Drives
    160GB (5400 RPM); Serial ATA hard disk drive
McAfee versions:
SecurityCenter: 9.15
VirusScan: 13.15
PersonalFirewall: 10.15
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite L305-S5921
    CPU
    Intel Pentium dual-core T3400(2.16GHz)
    Motherboard
    Intel GL40(?)
    Memory
    2GB DDR2
    Graphics Card(s)
    Intel GMA 4500M
    Screen Resolution
    1280x800 (WXGA)
    Hard Drives
    160GB (5400 RPM); Serial ATA hard disk drive
You must log in or register to reply here.
Back
Top