BSOD and Unbootable

C

Colt10mm

New Member
We had bought a HP Pavilion about a year ago and I had set it up and we were happy with it. I got called out of town and didn’t make a set of recovery discs for it. I forgot all about them until we started having problems at the end of Aug/09. I was out of town the first couple of times it happened but my wife was able to get it going again by using the repair function in the SAFE START area. But now it doesn’t work.

When it boots up, we get the start screen with the four options (ESC, F9, F10 or F11), then, if we don’t do anything, it loads the files then after a few seconds the BSOD appears with “A problem has been detected and………………………………….
Technical information
STOP: 0x0000007E (0xFFFFFFFC0000005, 0xFFFFF80011AD36DB, 0xFFFFFA60005AEAA8, 0xFFFFFA60005AE480).”

The same message appears whenever we try to start it.

So far I have tried all of the safe boot options with no success. I can’t even get the repair screen with the various options to appear.

The system diagnostics screen shows that everything is OK, the roll back options doesn’t do anything either.

Not having a set of recovery discs, I have tried using the following programs:
System Recovery CD 1.3.2
Trinity Recovery Kit 3.3
VISTA 64 Recovery Disc 009
UBCD 4.11
Windows P.E.
Super Windows Plus 2004 V6
The programs will run but not fix the problem(s).

I even went so far as to get LINUX running in the form of UBUNTU 9.04, KNOPPX, BLUEWHITE 64 12.2. While these work, not knowing LINUX I have a problem getting around to check things out.

I feel that I am running out of options. Reading about others having similar problems, I am just about at the point of going to option B and pulling out some of the RAM ( one of the help sites said that one of the updates didn’t work with more than 2GB of RAM) or option C purchasing and installing a full version of Windows 7, but I decided to finally ask for help.

HELP!!! Any ideas?

The system is: HP Pavilion Elite m9457c-b PC
Intel Core 2 Quad Q6600
6 GB RAM
2 SAMSUNG 500GB HDD
ATI Radeon HD 3650 card with 512MB
Windows VISTA Home Premium 64 w/SP1
 

My Computer

System One

Sounds like it is a driver or hardware problem.
If the computer is only a year you can always
go to where you bought it and have them look at it.
Or you can call HP and ask for help. They may be able to
help you right over the phone.
My sister had problems like that it turned out to be the
motherboard. Luck she had the 3 years from microcenter they replaced it for nothing.
They came right to the house and fixed it.
 

My Computer

System One

  • Manufacturer/Model
    Gateway
    CPU
    intel core 2 Extreme QX6700
    Motherboard
    intel
    Memory
    3 gigs
    Graphics Card(s)
    NVIDA
    Sound Card
    Creative SB X-FI
    Monitor(s) Displays
    Gateway 24 HD Monitor
    Screen Resolution
    1920 by 1200 pixels
    Hard Drives
    2-500 gigabyte hard drive
    Western digtal
Sorry forgot to say if it is a driver issue you can do that by hitting F11.
 

My Computer

System One

  • Manufacturer/Model
    Gateway
    CPU
    intel core 2 Extreme QX6700
    Motherboard
    intel
    Memory
    3 gigs
    Graphics Card(s)
    NVIDA
    Sound Card
    Creative SB X-FI
    Monitor(s) Displays
    Gateway 24 HD Monitor
    Screen Resolution
    1920 by 1200 pixels
    Hard Drives
    2-500 gigabyte hard drive
    Western digtal
Finally solved 99% of the problems.

Removed all but 2GB of RAM and it booted up. Did the updates for all of the hardware and software then added the RAM back in one stick at a time. Had to uninstall the lastest driver from ATI (V8.653.0.0) as it caused some display issues. Used the driver listed by HP for the ATI Radeon HD 3650 (V8.581.1.0).

The only issue now is that when I tried to make a recovery disc, I got to the first step after clopsing the drive door, when the disc was ejected and the finished screen appeared. Checked and nothing on the disc. When I tried to make another recovery disc, it sais that I had made my one and only copy. Now I'm waiting for a reply from HP on what my options are.
 

My Computer

System One

Colt10mm said:
Finally solved 99% of the problems.

Removed all but 2GB of RAM and it booted up. Did the updates for all of the hardware and software then added the RAM back in one stick at a time. Had to uninstall the lastest driver from ATI (V8.653.0.0) as it caused some display issues. Used the driver listed by HP for the ATI Radeon HD 3650 (V8.581.1.0).

The only issue now is that when I tried to make a recovery disc, I got to the first step after clopsing the drive door, when the disc was ejected and the finished screen appeared. Checked and nothing on the disc. When I tried to make another recovery disc, it sais that I had made my one and only copy. Now I'm waiting for a reply from HP on what my options are.
Click to expand...

HP only compensates a 30 day window of time from the first boot up to make the Recovery CD's. Email them and they should send them out for free. If they don't tell them that a friend (me) told you that he got them for free. BTW glad you got it up and running :)
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Keyboard
    Acer
    Mouse
    Touchpad
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(
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