Windows Vista Forums

blue screen of death
  1. #1



    Newbie
    Join Date : Dec 2009
    Posts : 3
    Vista Home Premium x64bit
    Local Time: 11:27 AM

    blue screen of death

    hello i have a problem with this service exception service 0x0000003b, but it's not just this one error that appears when my screen goes blue. i have several error messages during a day and i have no idea how to solve them: 0x0000007f, 0x00000024, 0x00000050, 0x000000DE, 0x0000001A, 0x0000001E, 0x0000004E. and every time my computer boot up i receive this message: Host process for windows services stopped working and was closed. Please help me!!!!!


      My System SpecsSystem Spec

  2. #2



    Old and cranky

    Join Date : Apr 2009
    Southeastern CT, USA
    Posts : 1,364
    Vista Ultimate x64; Win 7 x64 and x32
    Local Time: 12:27 PM
    usa us connecticut

     

    Re: blue screen of death

    Upload Dump Files
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    {Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.}

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

      My System SpecsSystem Spec

  3. #3



    Newbie
    Join Date : Dec 2009
    Posts : 3
    Vista Home Premium x64bit
    Local Time: 11:27 AM


      Thread Starter

    Re: blue screen of death

    Thank you a lot for replying, and here is a zipped filed you asked for:
    hope you will help me. Thank you again!!!!!!
    Sincerely Yura

      My System SpecsSystem Spec

  4. #4



    Old and cranky

    Join Date : Apr 2009
    Southeastern CT, USA
    Posts : 1,364
    Vista Ultimate x64; Win 7 x64 and x32
    Local Time: 12:27 PM
    usa us connecticut

     

    Re: blue screen of death

    First steps:
    Please start by running these hardware diagnostics:
    Memory Diagnostics (read the details at the link)
    HD Diagnostic (read the details at the link)

    Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
    Next, please update these older drivers:
    Code:
    iaStor.sys   Sun Sep 30 01:36:30 2007
    spsys.sys    Thu Jun 21 21:02:05 2007
    HDAudBus.sys Tue Nov 27 18:24:06 2007
    HpqKbFiltr.sys Mon Jun 18 18:13:11 2007
    igdkmd64.sys Thu Sep 13 18:27:07 2007
    NETw4v64.sys Thu Jun 21 07:56:29 2007
    Rtlh64.sys   Mon Sep 17 11:17:44 2007
    rimmpx64.sys Sun Mar 18 23:09:34 2007
    rimspx64.sys Tue Feb 27 02:10:37 2007
    rixdpx64.sys Mon Mar 26 06:48:23 2007
    HpqRemHid.sys Wed Jul 11 11:30:34 2007
    HIDPARSE.SYS Thu Nov 02 05:43:35 2006
    RTKVHD64.sys Tue Oct 09 04:49:39 2007
    smserial.sys Wed Jan 17 06:48:23 2007
    Then update to Service Pack 2

      My System SpecsSystem Spec

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