Windows Vista Forums

Blue screen error, comp doesnt want to shutdown

  1. 22 Dec 2009 #1


    keefer

    Newbie
    Join Date : Dec 2009
    Posts : 2
    vista
    Local Time: 04:51 AM

    Blue screen error, comp doesnt want to shutdown

    Can anyone help me????? I'm not very computer literate. When I try to shutdown my comp it just reboots and gives me an error message. I tried disabling the Nvida driver but it still doesnt work. I also tried to restore my comp to an earlier date but that has failed. If anyone knows a solution to this problem please reply. Thanx




    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 00000000
    BCP2: 0000001B
    BCP3: 00000001
    BCP4: 81E90D9B
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini122109-03.dmp
    C:\Users\My Computer\AppData\Local\Temp\WER-214704-0.sysdata.xml
    C:\Users\My Computer\AppData\Local\Temp\WERCB78.tmp.version.txt

      My System SpecsSystem Spec
    Reply With Quote Reply With Quote
  2. 22 Dec 2009 #2
    roy69's Avatar
    roy69

    47,65,65,6B



    Join Date : Nov 2007
    uk
    Posts : 2,598
    Windows 7 home premium 64 bit
    Local Time: 03:51 PM
    uk uk devon

     

    Re: Blue screen error, comp doesnt want to shutdown

    Have a look at some of the old errors on your computer to see if this sheds any light;

    Left Click on Start Menu.
    Right click on Computer and choose manage.
    Click on the event viewer.
    You now have loads of options to try and pin down what is happening.
    Expand the error tab.
    Look for things in the last 24 hours.

    What software are you running in the background?

      My System SpecsSystem Spec
    Reply With Quote Reply With Quote
  3. 24 Dec 2009 #3


    keefer

    Newbie
    Join Date : Dec 2009
    Posts : 2
    vista
    Local Time: 04:51 AM


      Thread Starter

    Re: Blue screen error, comp doesnt want to shutdown

    Only nortons. After I look at events viewer there are 2 critical errors called Kernel-power. Do you know what this is and how I fix it. I'm not very computer savvy.

      My System SpecsSystem Spec
    Reply With Quote Reply With Quote
Blue screen error, comp doesnt want to shutdown
« Vista Blue Screened | BSOD »

Similar Threads
Thread Thread Starter Forum Replies Last Post
Blue screen at shutdown quad Vista hardware & devices 2 12 Dec 2007
Cannot Shutdown-Get Blue Screen sturtevant77 Vista performance & maintenance 1 20 Sep 2007
Vista doesnt start, flashes blue screen Skiingbc.info Webmaster Vista installation & setup 1 28 Apr 2007
Blue screen error at shutdown Anthony E Vista General 5 16 Mar 2007
Vista’s blue screen error at shutdown. Anthony Vista hardware & devices 1 13 Feb 2007