Hello

For the past week I have been having problems where (while playing a MMO) my computer suddenly freezes, screen goes black. I cant do anything other than reboot (a couple of times my pc has automatically rebooted).

Support for the game I play suggested re-installing graphics drivers to no avail.

When I reboot and I look in the problem signatute, I can see:

Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 333
BCP1: 0000000000000001
BCP2: 0000000000000002
BCP3: 0000000000000003
BCP4: 0000000000000004
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

When I try to look at the minidump file, I get a access to C:\Windows\Minidump\ is denied - even though I am logged in as an administrator. Im not even sure which program to open a minidump file with.

Can anyone offer me any advice, firstly on what this bluescreen BCC 333 is, and secondly how I can open the minidump so I can find out more!

Thanks alot

Hi,

• Navigate to the "C:\Windows\Minidump\" folder and right click on it and select Properties.
• Under the Security tab, click Advanced.
• Under the Owner tab, click Edit.
• Click "Other Users and Groups".
• Click Advanced.
• Click "Find Now".
• Scroll down and double click on Everyone.
• Click OK THREE times.
• Click Edit (now on the standard file Property window under the Security tab).
• Click Add.
• Click Advanced.
• Click "Find Now".
• Scroll down and double click on Everyone.
• Click OK.
• Single click on Everyone and then tick the "Full Control" box under Allow.
• Click OK TWO times.

Now can you upload the minidump file. You will not be able to open a minidump file just by double clicking on it. You may also have to copy the minidumps to your desktop before you upload them to this site. You also have to zip them up.

If your REALLY want to open your own minidumps, use this program here, though it will not necessarily give you quite such a good analysis: http://www.nirsoft.net/utils/blue_screen_view.html

If you want a better analysis, though it is much harder, see this Microsoft support page: http://support.microsoft.com/kb/315263

If you get errors about symbols not loading, then you have probably done something wrong, though it may be a corrupt minidump!

If you ever ask for help on this site, ALWAYS included the minidumps, not just your analysis.

Richard

Thanks very much for the info. Im attaching the minidump now in a zip folder (hope Ive done this right, Im bit of a pc noob)

Hi,

Unfortunately you have only zipped up a shortcut to your minidump file, not the minidump itself. Can you please navigate to the minidump, right click on it and select copy. Then go to your desktop and right click and select paste. Then zip up the minidump just as you did before. Then upload the minidump from your desktop in exactly the same way.

Sorry,

Richard

Im right clicking on the desktop saved minidump, then send to compressed zip folder (ive attached this again).

Cant see an option to compress the file itself, hope ive done it right

I had suspected a nvidia graphics driver problem, as its only started happening when in the middle of gaming. Thanks alot for confirming that.

I did try re-installing the drivers with driver sweep, as support for my game suggested. I'll try that again & if that doesnt work try a previous driver. Not even sure what overclocking is!

Thanks again