Bluescreen help urgently required

A

artyman

New Member
I have just had the blue screen problem and I can only reboot my laptop in safe mode. This is a work laptop and is essential for me to continue running my business. I do not really want to pay PCWorld an extortionate amount to fix it. Can you help PLEASE ?????

The message is:
Windows has recovered from an unexpected shutdown

Problem Signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 9C2113C8
BCP3: 9C2113C8
BCP4: 9EA1B7F8
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini041910-01.dmp
C:\Users\user\AppData\Local\Temp\WER-59186
C:\Users\user\AppData\Local\Temp\WERC57F.tmp.version.txt

I have tried restoring but to no avail.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics Card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE
    1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Keyboard
    Logitech LX710
    Mouse
    Logitech MX100 Laser
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
I ran a registry cleaner and I think it cleaned out the folder. I will reboot the laptop and let it do another dump. I will then post that,
I am definitely a novice at this and do not necessarily understand everything you write
 

My Computer

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nothing was attached to the laptop that I would consider to be an IEEE device. The only thing I had attached was a mouse through a USB connection
 

My Computer

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Also, as I can only start the laptop in safemode, I have no internet connection from it and cannot download the update directly. I can try to save it to a memory stick on another pc and transfer to the laptop. Would this be feasible?
 

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" I ran a registry cleaner and I think it cleaned out the folder."

A register cleaner shouldn't affect any files except the registry; but, unless you have some specific reason for running it, I wouldn't recommend running a registry cleaner. They're probably OK most of the time, but there are a number of situations where they clean out things you end up needing later.

"Also, as I can only start the laptop in safe mode, I have no internet connection from it"

You can't boot into Safe Mode with Networking?

"I can try to save it to a memory stick on another pc and transfer to the laptop. Would this be feasible?

Yes, that should work.

May not apply to your situation, but worth a try. Let us know either way.

If it doesn't work, please download http://www.vistax64.com/tutorials/176785-vistaforums-sysinfo-tool.html, run a complete run (should run in Safe mode), export to a file and upload it.

Best,

Ed
 

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics Card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE
    1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Keyboard
    Logitech LX710
    Mouse
    Logitech MX100 Laser
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
After several attempts I have Vista running in safe mode with networking BUT although I am connecting to the wireless hub, I cannot access the internet for some reason. I have checked the connections and the details are exactly the same as this laptop. This connects, the faulty one doesn't. Could this be a clue to the fault or just coincidence?
 

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Hello artyman,
This is the result of your bugcheck.

STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE

Usual causes: Device driver

The faulting driver is "nvlddmkm.sys", this is your NVidia video driver.

Boot into safe mode and remove this driver, try to boot normally and see if it will boot.
When you get it booted, go to this site and download this free app.

Guru3D - Driver Sweeper (Setup) download from Guru3D.com

Boot into safe mode and remove any parts of the driver that remain.
Reboot and install the new driver.
Use option two here.

Drivers - Download NVIDIA Drivers

If this will not load, you may have to go to the makers site for the drivers.

Are there any other dump files or was this the only one ?.

Hope this help, good luck and post your results.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
If you have not already done this, open a command prompt as administrator and type sfc/scannow press enter and let it scan, if errors are found you may need to run this more than once, until scan is clean.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
Being a novice I want to make sure I do this right. So in Device manager I go to Display Adapters and right click on NVIDIA GeForce9300M GS and uninstall driver, then follow your instructions. Bearing in mind that for some reason my faulty laptop is only working on Local network and not connecting to the web, I assume I can download stuff to a memory stick on another pc and transfer it that way?
 

My Computer

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Also, I note in Device Manager that there are 3 alerts (yellow triangles) on the following:

Bluetooth Device (RFCOMM ProtocolTDI) #2 - the device cannot start (Code 10)
Microsoft ISATAP Adapter #2 -The device is not working properly. Windows cannot load the devices required for this device (Code 31)
Consumer IR Devices -The device is not working properly. Windows cannot load the devices required for this device (Code 31)
 

My Computer

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Looks like the easiest way forward is to restore your most recent backup image.

Unless Richard has any ideas?
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
I have now run sfc/scannow and the result is : Windows found corrupt files but is unable to fix some of them. Details are in the CBS.log windir\logs\CBS\CBS.log.
 

My Computer

System One

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