Hi, I'm currently on my PC as I cannot access the system on my laptop at all although I can F8 & F2 (by constantly tapping them as the laptop starts up)...is there anyway of getting in through there to get the info you need. I am a complete novice when it comes to the workings of a computer...you might be able to tell

Hello, and welcome to the Vista Forums!

I am Richard, and I will be helping you with your problem today.

You may need to write these instructions down, so that you do not forget them, print them off, or view them on another computer.

Please turn your computer off.

Start it up again, and immediately start tapping the F8 key.

When you get a list of Advanced Startup Options, try Last Known Good Configuration.

If this does not help (and this one probably won't, but occasionally it will, it is easy, and so it is worth a try), then go back into the Advanced Startup options, and select Safe Mode.

Let Safe Mode boot, and tell me if it works or not. If you get a Blue Screen of Death(BSoD), then continue to read, to see what to do.

If neither Safe Mode nor Last Known Good Configuration works, go back into Advanced Startup Options one more time, and select Disable Automatic Restart on System Failure. Wait for your computer to try to boot up again, and now you will get a BSoD.

Please note down the following things. BSoDs follow the same pattern each time, and so there is no need to copy all of it, just the three things.

A BSoD will look similar to the following (click on the image to expand)

• I need the text code (circled in red at the top) This will be different from the one in the picture, and may be like DRIVER_IRQL_NOT_LESS_OR_EQUAL Very, very occasionally this will not appear.

• I need any files mentioned. The name of the file will move around the BSoD, so you cannot rely upon it being in the same place. It will not always be present, but it is particularly important if you get a File not Found error.

• I need the STOP code (but only the bit before the brackets)

Each of these is vital to know if shown, so please look hard for them, but sometimes they are not all shown, so just list what is shown!

Good luck!

Richard

P.S. Do you have access to another computer during this time, to run fixes from?

Hello again,

Do not worry about the duplicate post and wrong forum, it has been sorted!

Richard

richc46: I have already reported it.

Hi Richard, I've tried everything you asked, but it is still doing exactly same thing (going into start up repair). The blue screen isn't coming up, should I keep switching the machine off & going through Disable Automatic Restart until the BSoD comes up?

I do have a PC so can look for fixes

Vickii

Thanks Richard (Meerkat)...is it possible to download the MBAB file onto a CD using my PC & then start my laptop up from the CD drive? Or to use the command prompt on the laptop to start the CD drive. I can't access anything on the laptop at all. I am trying to get the blue screen now...will keep trying

While trying to get the BSoD the laptop has just started up & has a message that says it is the ASUS Preload Wizard. This is a message (Wizard) that I have never seen before.