ilikecows13
New Member
We (my husband and I) are stuck. My Toshiba Satellite laptop (Vista 64) has been doing mostly fine up until a few days ago. Suddenly it won't complete startup.
The only unusual thing I did the night before it quit on us was mount my droid to it (in order to add some itunes songs to my phone). My son was playing Spore on it the next day when it crashed on him.
When my husband went to try to start it up again for him, it went through the whole boot process--up until *just before* the blue password sign in screen appears. It remains black, however, and will not ever get to the sign in screen. Occasionally, the little blue "wait" circle (equivalent to the old hour glass) will appear, and the mouse arrow/cursor is visible and moves as you move the mouse (not completely frozen). We have tried restarting numerous times, with no luck. Safe Mode does the same thing.
We do get a message saying that windows was not shut down properly (because we've had to manually turn the computer off), but no other error messages appear at any point in the booting process that clue us into the problem.
We attempted to use the Norton disk to do a system scan for any problems--it came up with none. It did say, however, the disk was from August 2009. It would seem this would probably make it a bit outdated, as far as new viruses go.
As you might be able to tell, I am not the most technologically super-smart person. Any ideas of what this might be about, and how to fix it?
The only unusual thing I did the night before it quit on us was mount my droid to it (in order to add some itunes songs to my phone). My son was playing Spore on it the next day when it crashed on him.
When my husband went to try to start it up again for him, it went through the whole boot process--up until *just before* the blue password sign in screen appears. It remains black, however, and will not ever get to the sign in screen. Occasionally, the little blue "wait" circle (equivalent to the old hour glass) will appear, and the mouse arrow/cursor is visible and moves as you move the mouse (not completely frozen). We have tried restarting numerous times, with no luck. Safe Mode does the same thing.
We do get a message saying that windows was not shut down properly (because we've had to manually turn the computer off), but no other error messages appear at any point in the booting process that clue us into the problem.
We attempted to use the Norton disk to do a system scan for any problems--it came up with none. It did say, however, the disk was from August 2009. It would seem this would probably make it a bit outdated, as far as new viruses go.
As you might be able to tell, I am not the most technologically super-smart person. Any ideas of what this might be about, and how to fix it?
