BSOD problem

Amika · Jul 26, 2010

Hello all;

this is my first post here, and i've follow the instruction from BSOD Kernel Dump & System File Collection - jcgriff2.com ,.. this is from one of the desktop in our company.. it's been having this BSOD since june 2010 most of the time during shut down and reboots..

usasma · Jul 29, 2010

Uninstall your AVG program
Then run this free AVG Remover program from AVG to remove any remnants of the program: AVG Antivirus and Security Software - Tools download
Then install a fresh copy and monitor for further BSOD's

Then, please visit the support website for your system/motherboard and update ALL drivers.
Then visit Windows Update and install Service Pack 2 for Vista
The missing Service Pack could also be a cause of the problems that you're experiencing.

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (You can look them up here: [url=http://www.carrona.org/dvrref.html]Driver Reference[/url] ).
Please pay particular attention to any dated 2008 or earlier:

Code:

8bda1000 8bdf1000   ADIHdAud ADIHdAud.sys Fri Nov 10 11:01:52 2006 (4554A270)
8bb70000 8bb9f000   b57nd60x b57nd60x.sys Mon Feb 26 17:50:32 2007 (45E36438)
a6c69000 a6c6cac0   CAPLPTN  CAPLPTN.SYS  Thu Jan 11 20:38:41 [B][COLOR=Red]2001[/COLOR][/B] (3A5E6021)
879c1000 879ca000   crcdisk  crcdisk.sys  Thu Nov 02 04:52:27 2006 (4549B1CB)
8bb5e000 8bb70000   HDAudBus HDAudBus.sys Tue Nov 27 18:18:41 2007 (474CA5D1)
8b403000 8bab2000   igdkmd32 igdkmd32.sys Wed Nov 29 00:39:49 2006 (456D1D25)
a6c6d000 a6d4b000   peauth   peauth.sys   Mon Oct 23 04:55:32 2006 (453C8384)
8c700000 8c704000   pelmouse pelmouse.sys Fri Jan 10 00:55:30 [B][COLOR=Red]2003[/COLOR][/B] (3E1E6052)
8c6fd000 8c6ff400   pelusblf pelusblf.sys Tue Feb 11 00:25:13 [B][COLOR=Red]2003[/COLOR][/B] (3E488939)
a6c62000 a6c69000   PROCDD   PROCDD.SYS   Mon Nov 06 17:59:07 2006 (454FBE3B)
8bd0c000 8bd11300   psadd    psadd.sys    Wed Sep 13 13:32:21 2006 (450840A5)
805ad000 805b5b60   PxHelp20 PxHelp20.sys Wed Aug 09 13:27:31 2006 (44DA1B03)
a6d4b000 a6d55000   secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45080528)
87951000 87959000   spldr    spldr.sys    Thu Jun 21 20:29:17 2007 (467B17DD)
80e09000 80eb8000   spsys    spsys.sys    Thu Jun 21 20:33:02 2007 (467B18BE)
8c779000 8c781300   tvtfilter tvtfilter.sys Tue Oct 17 15:21:56 2006 (45352D54)
8bd12000 8bd18e80   Tvti2c   Tvti2c.sys   Wed Sep 13 13:32:25 2006 (450840A9)

Code:

Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Thu Jun 17 23:40:49.564 2010 (GMT-4)
System Uptime: 0 days 0:37:30.386
BugCheck FE, {8, 6, 6, 85a32978}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+1a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SYSTEM
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Mon Jul 19 06:06:19.030 2010 (GMT-4)
System Uptime: 0 days 8:51:18.707
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a708cd79, a77cd890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Wed Jul 21 06:09:53.713 2010 (GMT-4)
System Uptime: 0 days 9:03:31.683
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a6354d79, b166f890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Wed Jul 21 21:13:44.150 2010 (GMT-4)
System Uptime: 0 days 0:10:27.916
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a6a93d79, a5379890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Thu Jul 22 07:41:27.331 2010 (GMT-4)
System Uptime: 0 days 10:19:34.284
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a6d60d79, 80f07890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Thu Jul 22 07:44:06.404 2010 (GMT-4)
System Uptime: 0 days 0:01:36.092
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a6b4cd79, a6648890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Thu Jul 22 21:13:22.517 2010 (GMT-4)
System Uptime: 0 days 0:13:33.221
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a674ad79, a8c5d890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Thu Jul 22 21:15:15.353 2010 (GMT-4)
System Uptime: 0 days 0:01:05.088
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a6d5bd79, a8384890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Thu Jul 22 21:17:32.688 2010 (GMT-4)
System Uptime: 0 days 0:01:18.408
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a676cd79, a91df890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Thu Jul 22 21:30:51.956 2010 (GMT-4)
System Uptime: 0 days 0:12:36.676
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a6d57d79, a7c94890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Thu Jul 22 21:47:56.654 2010 (GMT-4)
System Uptime: 0 days 0:04:35.327
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a675fd79, a377b890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Thu Jul 22 21:54:38.078 2010 (GMT-4)
System Uptime: 0 days 0:06:04.813
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, 8154cd79, 898c3890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Thu Jul 22 21:59:11.963 2010 (GMT-4)
System Uptime: 0 days 0:03:54.745
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, 81353d79, a803e890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Mon Jul 26 06:07:30.490 2010 (GMT-4)
System Uptime: 0 days 8:56:48.264
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a6c95d79, a7199890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Mon Jul 26 06:09:15.959 2010 (GMT-4)
System Uptime: 0 days 0:01:01.663
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, a6754d79, a97c9890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Mon Jul 26 06:10:53.167 2010 (GMT-4)
System Uptime: 0 days 0:01:00.855
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, 81550d79, a9140890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Mon Jul 26 21:31:06.715 2010 (GMT-4)
System Uptime: 0 days 0:09:23.407
*** WARNING: Unable to verify timestamp for srvnet.sys
*** ERROR: Module load completed but symbols could not be loaded for srvnet.sys
BugCheck 1000008E, {c0000005, 80f5cd79, 89907890, 0}
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Probably caused by : srvnet.sys ( srvnet+bd79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avgnsx.exe

Amika · Aug 3, 2010

thanks usasma... i've uninstall AVG as instructed, and replaced it with Microsoft Security Essential now... and have also upgrade to service pack 2.. will let the user use for a few days first to see if the BSOD problem still occurs or not.. will report back in a few days time... :cool:

Amika · Aug 16, 2010

ok.. just to update on the situation, after uninstalling AVG and upgrade to service pack 2, there are no more BSOD occuring on that particular desktop.. thanks you usasma for your help!!!!

BSOD problem

Amika

New Member

My Computer

System One

usasma

Old and cranky

My Computer

System One

Amika

New Member

My Computer

System One

Amika

New Member

My Computer

System One