I have been getting blue screens for almost 2 years now. Sometimes they happen multiple times a day, sometimes they don't happen for months at a time. There is no discernible pattern. I swear I've tried everything there is with no results. Let me know if I need to provide anymore info besides the minidump files. I appreciate any suggestions you have for me.
Daily Blue Screens
- Thread starter Vladimus
- Start date
Jonathan_King
Vista Guru
It seems like AVG is causing the problem. Please remove it with this tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe
Replace it with MSE: http://www.microsoft.com/security_essentials
...Summary of the Dumps:
Replace it with MSE: http://www.microsoft.com/security_essentials
...Summary of the Dumps:
Code:
[font=lucida console]
Built by: 6001.18304.amd64fre.vistasp1_gdr.090805-0102
Debug session time: Mon Aug 23 09:14:27.347 2010 (UTC - 4:00)
System Uptime: 0 days 1:50:46.487
BugCheck D1, {0, 2, 8, 0}
*** WARNING: Unable to verify timestamp for avgfwd6a.sys
*** ERROR: Module load completed but symbols could not be loaded for avgfwd6a.sys
*** WARNING: Unable to verify timestamp for Rtlh64.sys
*** ERROR: Module load completed but symbols could not be loaded for Rtlh64.sys
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+e7 )
PROCESS_NAME: uTorrent.exe
BUGCHECK_STR: 0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 6001.18304.amd64fre.vistasp1_gdr.090805-0102
Debug session time: Mon Aug 23 07:22:46.457 2010 (UTC - 4:00)
System Uptime: 1 days 1:50:23.147
BugCheck D1, {0, 2, 8, 0}
*** WARNING: Unable to verify timestamp for avgfwd6a.sys
*** ERROR: Module load completed but symbols could not be loaded for avgfwd6a.sys
*** WARNING: Unable to verify timestamp for Rtlh64.sys
*** ERROR: Module load completed but symbols could not be loaded for Rtlh64.sys
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+e7 )
PROCESS_NAME: uTorrent.exe
BUGCHECK_STR: 0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]My Computer
System One
-
- Manufacturer/Model
- Jonathan King
- CPU
- AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
- Motherboard
- ASRock A780 FullDisplayPort
- Memory
- 6.0GB Dual-Channel DDR2 290MHz Crucial Technology
- Graphics Card(s)
- ATI 3200 (onboard), nVidia 7200 GS (PCIe)
- Sound Card
- Realtek High Definition Audio
- Monitor(s) Displays
- 17" Cybervison ds69T, 17" Starlogic
- Screen Resolution
- 1024x768
- Hard Drives
- WD 320GB SATA, Hitachi 1TB SATA
- PSU
- Antec ea-430d 430W
- Case
- Antec 300
- Cooling
- stock cpu, 120mm rear, 140mm top
- Keyboard
- Microsoft Wired Desktop 500 (PS/2)
- Mouse
- Microsoft Wired Desktop 500 (USB)
- Internet Speed
- 9.32 Mb/s download; 0.36 Mb/s upload
- Other Info
- Other OS's:
Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
I removed it but that still hasnt fixed it. Ive had 2 blue screens since. Ive only had avg for a few months now and the blue screens existed far before then. A few things Ive tried so far are a registry cleaner, memtest86(all my ram and slots are in perfect working condition, what a colossal waste of 15 hours that was), and reformatting. The blue screens persist through all of this.
Edit: added the new minidump files. I still think the old ones will hold useful info(as terrible as it must be to look through that many). What program do you use to view the files? I tried WDK from http://www.microsoft.com/whdc/devtools/debugging/install64bit.mspx. but all I get when I open the files is the same message repeated about 60 times in the file
Edit: added the new minidump files. I still think the old ones will hold useful info(as terrible as it must be to look through that many). What program do you use to view the files? I tried WDK from http://www.microsoft.com/whdc/devtools/debugging/install64bit.mspx. but all I get when I open the files is the same message repeated about 60 times in the file
Code:
Your debugger is not using the correct symbols.
In order for this command to work properly, your symbol path must point to .pdb files that have full type information. Certain .pdb files (such as the public OS symbols) do not contain the required information. Contact the group that provided you with these symbols if you need this command to work.
Type referenced: nt!_KPRCB
Last edited:
My Computer
Follow this tutorial and Set up your Symbols
See Configuring the "Debugging Tools" - Windows 7 Forums For more Information
This works for Windows vista and Windows 7
you may also want these symbols
http://download.microsoft.com/downl...in7.7600.16385.090713-1255.X86FRE.Symbols.msi
And
http://download.microsoft.com/downl...in7.7600.16385.090713-1255.X64CHK.Symbols.msi
Hope This Helps,
Josh
See Configuring the "Debugging Tools" - Windows 7 Forums For more Information
This works for Windows vista and Windows 7
you may also want these symbols
http://download.microsoft.com/downl...in7.7600.16385.090713-1255.X86FRE.Symbols.msi
And
http://download.microsoft.com/downl...in7.7600.16385.090713-1255.X64CHK.Symbols.msi
Hope This Helps,
Josh
My Computer
System One
-
- Manufacturer/Model
- Custom Built
- CPU
- Intel Core i5 2400 @ 3.10GHz
- Motherboard
- Foxconn H67MP-S/-V/H67MP
- Memory
- 8.0GB DDR3 @ 665MHz (2GBx4)
- Graphics Card(s)
- AMD HD Radeon 6870
- Sound Card
- Realtek High Definition Audio
- Monitor(s) Displays
- SMB1930NW (1440x900@60Hz)
- Screen Resolution
- 1280x800
- Hard Drives
- 977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
- Case
- Novatech Night
- Keyboard
- Standard PS/2 Keyboard
- Mouse
- Dell HID-compliant mouse
Jonathan_King
Vista Guru
I still see remnants of AVG. Did you run this tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe
Install MSE: http://www.microsoft.com/security_essentials
Your Realtek network adapter drivers are very old and may be a factor. Look for an update on your computer manufacturer's site, or go here if you can't find them there: Realtek
...Summary of the Dumps:
Install MSE: http://www.microsoft.com/security_essentials
Your Realtek network adapter drivers are very old and may be a factor. Look for an update on your computer manufacturer's site, or go here if you can't find them there: Realtek
...Summary of the Dumps:
Code:
[font=lucida console]
Built by: 6001.18304.amd64fre.vistasp1_gdr.090805-0102
Debug session time: Tue Aug 24 02:52:28.573 2010 (UTC - 4:00)
System Uptime: 0 days 11:08:53.638
BugCheck C2, {7, 110b, 404000a, fffffa8005af0500}
*** WARNING: Unable to verify timestamp for avgfwd6a.sys
*** ERROR: Module load completed but symbols could not be loaded for avgfwd6a.sys
Probably caused by : avgfwd6a.sys ( avgfwd6a+3498 )
BUGCHECK_STR: 0xc2_7_AvgN
PROCESS_NAME: plugin-containe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Mon Aug 24 01:13:48.221 2009 (UTC - 4:00)
System Uptime: 0 days 18:22:14.540
BugCheck 9F, {3, fffffa8005d86a30, fffffa8007857050, fffffa80073208b0}
*** WARNING: Unable to verify timestamp for Rtlh64.sys
*** ERROR: Module load completed but symbols could not be loaded for Rtlh64.sys
Probably caused by : Rtlh64.sys
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/font]My Computer
System One
-
- Manufacturer/Model
- Jonathan King
- CPU
- AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
- Motherboard
- ASRock A780 FullDisplayPort
- Memory
- 6.0GB Dual-Channel DDR2 290MHz Crucial Technology
- Graphics Card(s)
- ATI 3200 (onboard), nVidia 7200 GS (PCIe)
- Sound Card
- Realtek High Definition Audio
- Monitor(s) Displays
- 17" Cybervison ds69T, 17" Starlogic
- Screen Resolution
- 1024x768
- Hard Drives
- WD 320GB SATA, Hitachi 1TB SATA
- PSU
- Antec ea-430d 430W
- Case
- Antec 300
- Cooling
- stock cpu, 120mm rear, 140mm top
- Keyboard
- Microsoft Wired Desktop 500 (PS/2)
- Mouse
- Microsoft Wired Desktop 500 (USB)
- Internet Speed
- 9.32 Mb/s download; 0.36 Mb/s upload
- Other Info
- Other OS's:
Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
I just ran the avg thing again and it acted like there was still something to remove so I must not have done it right the first time or something. No more blues creens since my last post so hopefully its done with. I installed MSE and I'll update the Realtek drivers and post if I get anymore blue screens.
My Computer
Jonathan_King
Vista Guru
The AVG uninstaller leaves remnants behind, as do almost all security programs. It's nothing you did wrong, just an unfortunate fact.
The AVG removal tool is needed to clean up afterwards.
The AVG removal tool is needed to clean up afterwards.
My Computer
System One
-
- Manufacturer/Model
- Jonathan King
- CPU
- AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
- Motherboard
- ASRock A780 FullDisplayPort
- Memory
- 6.0GB Dual-Channel DDR2 290MHz Crucial Technology
- Graphics Card(s)
- ATI 3200 (onboard), nVidia 7200 GS (PCIe)
- Sound Card
- Realtek High Definition Audio
- Monitor(s) Displays
- 17" Cybervison ds69T, 17" Starlogic
- Screen Resolution
- 1024x768
- Hard Drives
- WD 320GB SATA, Hitachi 1TB SATA
- PSU
- Antec ea-430d 430W
- Case
- Antec 300
- Cooling
- stock cpu, 120mm rear, 140mm top
- Keyboard
- Microsoft Wired Desktop 500 (PS/2)
- Mouse
- Microsoft Wired Desktop 500 (USB)
- Internet Speed
- 9.32 Mb/s download; 0.36 Mb/s upload
- Other Info
- Other OS's:
Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
Well I got my hopes up but it looks like blue screens are back. I checked the logs myself this time and its nothing I know how to fix so here I am again. It looked like something to do with avgfwd6a.sys(please god dont be some avg remnant) and netio.sys. Please advise.
My Computer
Jonathan_King
Vista Guru
Update your Realtek network adapter drivers: Realtek
...Summary of the Dumps:
...Summary of the Dumps:
Code:
[font=lucida console]
Built by: 6001.18488.amd64fre.vistasp1_gdr.100608-0458
Debug session time: Mon Aug 30 07:59:44.320 2010 (UTC - 4:00)
System Uptime: 0 days 23:25:14.892
BugCheck A, {2f, 2, 1, fffff80001e7edf2}
*** WARNING: Unable to verify timestamp for Rtlh64.sys
*** ERROR: Module load completed but symbols could not be loaded for Rtlh64.sys
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+e7 )
BUGCHECK_STR: 0xA
PROCESS_NAME: System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Sat Aug 29 05:22:44.854 2009 (UTC - 4:00)
System Uptime: 1 days 16:17:13.899
BugCheck C2, {7, 110b, 2d0003, fffffa8008b44170}
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+e7 )
BUGCHECK_STR: 0xc2_7_TNbl
PROCESS_NAME: System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]My Computer
System One
-
- Manufacturer/Model
- Jonathan King
- CPU
- AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
- Motherboard
- ASRock A780 FullDisplayPort
- Memory
- 6.0GB Dual-Channel DDR2 290MHz Crucial Technology
- Graphics Card(s)
- ATI 3200 (onboard), nVidia 7200 GS (PCIe)
- Sound Card
- Realtek High Definition Audio
- Monitor(s) Displays
- 17" Cybervison ds69T, 17" Starlogic
- Screen Resolution
- 1024x768
- Hard Drives
- WD 320GB SATA, Hitachi 1TB SATA
- PSU
- Antec ea-430d 430W
- Case
- Antec 300
- Cooling
- stock cpu, 120mm rear, 140mm top
- Keyboard
- Microsoft Wired Desktop 500 (PS/2)
- Mouse
- Microsoft Wired Desktop 500 (USB)
- Internet Speed
- 9.32 Mb/s download; 0.36 Mb/s upload
- Other Info
- Other OS's:
Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
I have now downloaded the CORRECT Realtek driver. Before I downloaded an audio driver lol. Thanks for giving the direct link to what I needed. I'll make sure to pay more attention to exactly what you say about what type of driver next time.