Bluescreen (full details)

jasontee82 · Sep 26, 2010

<<MY ORIGINAL POST>>

Hi all the gurus and expert,
Need your help...I am having this problem everytime when i swictch on my laptop...
when i switch on, there is nothing on the screen, bt i confirm that my computer is running...then the screen will not show anything...no restart automactically...
and once that happen, i restart, the same problem occurred....
After few attempt of restarting, i finally got in to windows, and below is the error message showed...saying that window has recovered from an unexpected.....bla bla.
this is not yet finished, when my screen is ok and everything seems to be normal, suddenly my screen turn into blue, a transparent blue where i can still see my computer icons....after 2-3 scecond that happen, my screen will hang...
So story go back to when i started to swicth on my computer...

PLease help....i call my computer agent, they said i gotta replace my motherboard, without troubleshoting the problem...and it is damn expensive....Help i don have to go to the last resort...finger crossed.

Here are the copy of the said error...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 116
BCP1: 86661510
BCP2: 8E617800
BCP3: 00000000
BCP4: 00000002
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini092610-01.dmp
C:\Users\Jaso\AppData\Local\Temp\WER-210850-0.sysdata.xml
C:\Users\Jaso\AppData\Local\Temp\WER9B83.tmp.version.txt
Read our privacy statement:
Microsoft Online Crash Analysis

2.

Further to the investigation, info as request;
Is Vista HOME PREMIUM
- x86 (32-bit) or x64 ? 32bit
- the original installed OS on the system? YES
- an OEM or full retail version? OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 2 YEARS
- What is the age of OS installation (have you re-installed the OS?) 2YEARS

Hi, please help.....help the info attached is good enough for expert like u guys...

richc46 · Sep 26, 2010

STOP 0x00000116: VIDEO_TDR_ERROR Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card

Code:

crosoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Windows_NT6_BSOD_jcgriff2[2].zip\Windows_NT6_BSOD_jcgriff2\Mini090910-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Machine Name:
Kernel base = 0x82016000 PsLoadedModuleList = 0x8212dc70
Debug session time: Thu Sep  9 09:11:58.152 2010 (GMT-4)
System Uptime: 0 days 0:00:32.026
Loading Kernel Symbols
...............................................................
................................................................
Loading User Symbols
Loading unloaded module list
...
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {8189e008, 8f409f90, 0, 2}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+6f90 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 8189e008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8f409f90, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.
Debugging Details:
------------------
 
FAULTING_IP: 
nvlddmkm+6f90
8f409f90 8b4c2404        mov     ecx,dword ptr [esp+4]
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
8c27dbc0 8fb84a39 00000116 8189e008 8f409f90 nt!KeBugCheckEx+0x1e
WARNING: Stack unwind information not available. Following frames may be wrong.
8c27dbe4 8fb8572b 8f409f90 00000000 00000002 dxgkrnl+0x3da39
8c27dc04 8fb5a83f 00000000 00000102 99c79008 dxgkrnl+0x3e72b
8c27dc6c 8fbda425 99c79008 00000778 00000000 dxgkrnl+0x1383f
8c27dc98 8fbda8a9 99c79008 00000000 00000000 dxgkrnl+0x93425
8c27dcc4 8fb60760 00000002 8205a956 99c79008 dxgkrnl+0x938a9
8c27dd54 8fbdb647 99c79008 8205a956 99c79008 dxgkrnl+0x19760
8c27dd68 8fbdb6e6 99c79008 00000000 99cbbb78 dxgkrnl+0x94647
8c27dd7c 821ebc42 99c79008 d0101c3e 00000000 dxgkrnl+0x946e6
8c27ddc0 82054f4e 8fbdb684 99c79008 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
 
STACK_COMMAND:  .bugcheck ; kb
FOLLOWUP_IP: 
nvlddmkm+6f90
8f409f90 8b4c2404        mov     ecx,dword ptr [esp+4]
SYMBOL_NAME:  nvlddmkm+6f90
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME:  nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  46cdd673
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Followup: MachineOwner
---------
0: kd> lmtsmn
start    end        module name
80695000 806db000   acpi     acpi.sys     Sat Apr 11 00:19:03 2009 (49E01A37)
907a2000 907ea000   afd      afd.sys      Sat Apr 11 00:47:01 2009 (49E020C5)
8fe75000 8fea1000   Apfiltr  Apfiltr.sys  Mon Jun 25 05:53:10 2007 (467F9086)
82760000 82768000   atapi    atapi.sys    Sat Apr 11 00:39:09 2009 (49E01EED)
82768000 82786000   ataport  ataport.SYS  Sat Apr 11 00:39:10 2009 (49E01EEE)
98690000 986dc000   ATMFD    ATMFD.DLL    unavailable (00000000)
90809000 90859380   avgldx86 avgldx86.sys Thu Jul 09 20:17:49 2009 (4A5688AD)
90600000 90605280   avgmfx86 avgmfx86.sys Wed Jul 01 16:37:21 2009 (4A4BC901)
8fe33000 8fe62000   b57nd60x b57nd60x.sys Mon Feb 26 17:50:32 2007 (45E36438)
80725000 8072f000   BATTC    BATTC.SYS    Sat Jan 19 00:32:45 2008 (47918B7D)
904d7000 904de000   Beep     Beep.SYS     Sat Jan 19 00:49:10 2008 (47918F56)
8048e000 80496000   BOOTVID  BOOTVID.dll  Sat Jan 19 02:27:15 2008 (4791A653)
98680000 9868e000   cdd      cdd.dll      unavailable (00000000)
8feb7000 8fecf000   cdrom    cdrom.sys    Sat Apr 11 00:39:17 2009 (49E01EF5)
804d7000 805b7000   CI       CI.dll       Sat Apr 11 02:25:22 2009 (49E037D2)
827d1000 827f2000   CLASSPNP CLASSPNP.SYS Sat Apr 11 00:39:05 2009 (49E01EE9)
80496000 804d7000   CLFS     CLFS.SYS     Sat Apr 11 00:13:51 2009 (49E018FF)
8fecf000 8fed2780   CmBatt   CmBatt.sys   Sat Jan 19 00:32:47 2008 (47918B7F)
80722000 80724900   compbatt compbatt.sys Sat Jan 19 00:32:47 2008 (47918B7F)
908d9000 908e6000   crashdmp crashdmp.sys Sat Apr 11 00:39:12 2009 (49E01EF0)
8a400000 8a409000   crcdisk  crcdisk.sys  Thu Nov 02 04:52:27 2006 (4549B1CB)
905b4000 905cb000   dfsc     dfsc.sys     Sat Apr 11 00:14:12 2009 (49E01914)
8a5ee000 8a5ff000   disk     disk.sys     Sat Apr 11 00:39:14 2009 (49E01EF2)
90084000 900a9000   drmk     drmk.sys     Sat Jan 19 01:53:02 2008 (47919E4E)
908e6000 909a4000   dump_iaStor dump_iaStor.sys Mon Feb 12 15:46:47 2007 (45D0D237)
909a4000 909ae000   Dxapi    Dxapi.sys    Sat Jan 19 00:36:12 2008 (47918C4C)
8fb47000 8fbe8000   dxgkrnl  dxgkrnl.sys  Thu Sep 24 21:27:14 2009 (4ABC1C72)
8a5c7000 8a5ee000   ecache   ecache.sys   Sat Apr 11 00:40:12 2009 (49E01F2C)
827b8000 827c8000   fileinfo fileinfo.sys Sat Jan 19 00:34:27 2008 (47918BE3)
82786000 827b8000   fltmgr   fltmgr.sys   Sat Apr 11 00:13:59 2009 (49E01907)
904c7000 904d0000   Fs_Rec   Fs_Rec.SYS   Sat Jan 19 00:27:57 2008 (47918A5D)
906f0000 9070b000   fwpkclnt fwpkclnt.sys Sat Apr 11 00:45:42 2009 (49E02076)
823cf000 82402000   hal      halmacpi.dll Sat Apr 11 00:13:13 2009 (49E018D9)
8eb3c000 8ebc9000   HDAudBus HDAudBus.sys Sat Apr 11 00:42:41 2009 (49E01FC1)
90863000 90873000   HIDCLASS HIDCLASS.SYS Sat Apr 11 00:42:47 2009 (49E01FC7)
904e7000 904ed380   HIDPARSE HIDPARSE.SYS Sat Jan 19 00:53:16 2008 (4791904C)
9085a000 90863000   hidusb   hidusb.sys   Sat Apr 11 00:42:48 2009 (49E01FC8)
90406000 904ba000   HSX_CNXT HSX_CNXT.sys Thu Nov 02 22:42:05 2006 (454AAC7D)
900e6000 901e9000   HSX_DPV  HSX_DPV.sys  Thu Nov 02 22:43:26 2006 (454AACCE)
900a9000 900e6000   HSXHWAZL HSXHWAZL.sys Thu Nov 02 22:42:16 2006 (454AAC88)
8fe62000 8fe75000   i8042prt i8042prt.sys Sat Jan 19 00:49:17 2008 (47918F5D)
826a2000 82760000   iastor   iastor.sys   Mon Feb 12 15:46:47 2007 (45D0D237)
82602000 826a2000   iastorv  iastorv.sys  Fri Oct 06 14:01:40 2006 (45269A04)
80788000 8078f000   intelide intelide.sys Fri Jan 18 21:28:20 2008 (47916044)
8eae0000 8eaef000   intelppm intelppm.sys Sat Jan 19 00:27:20 2008 (47918A38)
9074a000 9075c000   ipfltdrv ipfltdrv.sys Sat Jan 19 00:56:23 2008 (47919107)
8feac000 8feb7000   kbdclass kbdclass.sys Sat Jan 19 00:49:14 2008 (47918F5A)
908d0000 908d9000   kbdhid   kbdhid.sys   Sat Apr 11 00:38:40 2009 (49E01ED0)
80406000 8040d000   kdcom    kdcom.dll    Sat Apr 11 02:25:29 2009 (49E037D9)
8ebc9000 8ebf3000   ks       ks.sys       Sat Apr 11 00:38:47 2009 (49E01ED7)
8a20f000 8a280000   ksecdd   ksecdd.sys   Mon Jun 15 08:48:53 2009 (4A364335)
8040d000 8047d000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Apr 11 02:23:19 2009 (49E03757)
8a56a000 8a5c6020   mfehidk  mfehidk.sys  Fri Apr 23 13:33:22 2010 (4BD1D9E2)
904ba000 904c7000   modem    modem.sys    Sat Jan 19 00:57:16 2008 (4791913C)
909ae000 909bd000   monitor  monitor.sys  Sat Jan 19 00:52:19 2008 (47919013)
8fea1000 8feac000   mouclass mouclass.sys Sat Jan 19 00:49:14 2008 (47918F5A)
90875000 9087d000   mouhid   mouhid.sys   Sat Jan 19 00:49:16 2008 (47918F5C)
807a4000 807b4000   mountmgr mountmgr.sys Sat Jan 19 00:49:13 2008 (47918F59)
9070b000 90734000   Mpfp     Mpfp.sys     Thu Jul 15 15:39:57 2010 (4C3F640D)
9052b000 90536000   Msfs     Msfs.SYS     Sat Jan 19 00:28:08 2008 (47918A68)
806e4000 806ec000   msisadrv msisadrv.sys Sat Jan 19 00:32:51 2008 (47918B83)
8fedc000 8ff0b000   msiscsi  msiscsi.sys  Sat Apr 11 00:40:07 2009 (49E01F27)
8a38b000 8a3b6000   msrpc    msrpc.sys    Sat Apr 11 00:37:32 2009 (49E01E8C)
8ffe6000 8fff0000   mssmbios mssmbios.sys Sat Jan 19 00:32:55 2008 (47918B87)
8a55b000 8a56a000   mup      mup.sys      Sat Apr 11 00:14:12 2009 (49E01914)
8a280000 8a38b000   ndis     ndis.sys     Sat Apr 11 00:45:52 2009 (49E02080)
8ff6e000 8ff79000   ndistapi ndistapi.sys Sat Jan 19 00:56:24 2008 (47919108)
8ff79000 8ff9c000   ndiswan  ndiswan.sys  Sat Apr 11 00:46:31 2009 (49E020A7)
807e9000 807fa000   NDProxy  NDProxy.SYS  Sat Jan 19 00:56:28 2008 (4791910C)
9054d000 9055b000   netbios  netbios.sys  Sat Jan 19 00:55:45 2008 (479190E1)
9075c000 9078e000   netbt    netbt.sys    Sat Apr 11 00:45:35 2009 (49E0206F)
8a3b6000 8a3f1000   NETIO    NETIO.SYS    Sat Apr 11 00:46:21 2009 (49E0209D)
8fc0a000 8fe33000   NETw4v32 NETw4v32.sys Wed Aug 08 11:26:03 2007 (46B9E08B)
90536000 90544000   Npfs     Npfs.SYS     Sat Apr 11 00:14:01 2009 (49E01909)
905aa000 905b4000   nsiproxy nsiproxy.sys Sat Jan 19 00:55:50 2008 (479190E6)
82016000 823cf000   nt       ntkrpamp.exe Tue Jun 08 10:36:44 2010 (4C0E557C)
8a40a000 8a51a000   Ntfs     Ntfs.sys     Sat Apr 11 00:14:34 2009 (49E0192A)
904d0000 904d7000   Null     Null.SYS     Sat Jan 19 00:49:12 2008 (47918F58)
8f403000 8fb46c40   nvlddmkm nvlddmkm.sys Thu Aug 23 14:48:19 2007 (46CDD673)
90894000 908cd880   OEM02Dev OEM02Dev.sys Wed Oct 10 22:29:05 2007 (470D8A71)
908ce000 908cfd00   OEM02Vfx OEM02Vfx.sys Mon Mar 05 05:45:03 2007 (45EBF4AF)
907ea000 90800000   pacer    pacer.sys    Sat Apr 11 00:45:51 2009 (49E0207F)
80713000 80722000   partmgr  partmgr.sys  Sat Apr 11 00:39:19 2009 (49E01EF7)
806ec000 80713000   pci      pci.sys      Sat Apr 11 00:19:16 2009 (49E01A44)
8079d000 807a4000   pciide   pciide.sys   Sat Apr 11 00:39:10 2009 (49E01EEE)
8078f000 8079d000   PCIIDEX  PCIIDEX.SYS  Sat Apr 11 00:39:09 2009 (49E01EED)
90057000 90084000   portcls  portcls.sys  Sat Apr 11 00:42:48 2009 (49E01FC8)
8047d000 8048e000   PSHED    PSHED.dll    Sat Apr 11 02:25:32 2009 (49E037DC)
827c8000 827d0dc0   PxHelp20 PxHelp20.sys Wed Oct 17 14:24:26 2007 (4716535A)
90544000 9054d000   rasacd   rasacd.sys   Sat Jan 19 00:56:31 2008 (4791910F)
8ff57000 8ff6e000   rasl2tp  rasl2tp.sys  Sat Jan 19 00:56:33 2008 (47919111)
8ff9c000 8ffab000   raspppoe raspppoe.sys Sat Apr 11 00:46:30 2009 (49E020A6)
8ffab000 8ffbf000   raspptp  raspptp.sys  Sat Jan 19 00:56:34 2008 (47919112)
8ffbf000 8ffd4000   rassstp  rassstp.sys  Sat Apr 11 00:46:40 2009 (49E020B0)
9056e000 905aa000   rdbss    rdbss.sys    Sat Apr 11 00:14:26 2009 (49E01922)
9051b000 90523000   RDPCDD   RDPCDD.sys   Sat Jan 19 01:01:08 2008 (47919224)
90523000 9052b000   rdpencdd rdpencdd.sys Sat Jan 19 01:01:09 2008 (47919225)
9078e000 907a2000   smb      smb.sys      Sat Apr 11 00:45:22 2009 (49E02062)
8a553000 8a55b000   spldr    spldr.sys    Thu Jun 21 20:29:17 2007 (467B17DD)
8ff0b000 8ff4c000   storport storport.sys Sat Apr 11 00:39:19 2009 (49E01EF7)
90002000 90057000   stwrt    stwrt.sys    Thu Sep 13 11:29:43 2007 (46E95767)
8ffe4000 8ffe5380   swenum   swenum.sys   Sat Jan 19 00:49:20 2008 (47918F60)
90606000 906f0000   tcpip    tcpip.sys    Wed Jun 16 09:45:41 2010 (4C18D585)
8ff4c000 8ff57000   TDI      TDI.SYS      Sat Jan 19 00:57:10 2008 (47919136)
90734000 9074a000   tdx      tdx.sys      Sat Apr 11 00:45:56 2009 (49E02084)
8ffd4000 8ffe4000   termdd   termdd.sys   Sat Apr 11 00:51:14 2009 (49E021C2)
98660000 98669000   TSDDD    TSDDD.dll    unavailable (00000000)
8ead7000 8eae0000   tunmp    tunmp.sys    Sat Jan 19 00:55:40 2008 (479190DC)
8eacc000 8ead7000   tunnel   tunnel.sys   Sat Jan 19 00:55:50 2008 (479190E6)
8fff0000 8fffd000   umbus    umbus.sys    Sat Jan 19 00:53:40 2008 (47919064)
9087d000 90894000   usbccgp  usbccgp.sys  Sat Jan 19 00:53:29 2008 (47919059)
90873000 90874700   USBD     USBD.SYS     Sat Jan 19 00:53:17 2008 (4791904D)
8eb2d000 8eb3c000   usbehci  usbehci.sys  Sat Apr 11 00:42:52 2009 (49E01FCC)
807b4000 807e9000   usbhub   usbhub.sys   Sat Apr 11 00:43:14 2009 (49E01FE2)
8eaef000 8eb2d000   USBPORT  USBPORT.SYS  Sat Apr 11 00:42:55 2009 (49E01FCF)
8fbf4000 8fbff000   usbuhci  usbuhci.sys  Sat Jan 19 00:53:20 2008 (47919050)
904ee000 904fa000   vga      vga.sys      Sat Jan 19 00:52:06 2008 (47919006)
904fa000 9051b000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 00:52:10 2008 (4791900A)
8072f000 8073e000   volmgr   volmgr.sys   Sat Jan 19 00:49:51 2008 (47918F7F)
8073e000 80788000   volmgrx  volmgrx.sys  Sat Apr 11 00:39:25 2009 (49E01EFD)
8a51a000 8a553000   volsnap  volsnap.sys  Sat Apr 11 00:39:37 2009 (49E01F09)
9055b000 9056e000   wanarp   wanarp.sys   Sat Jan 19 00:56:31 2008 (4791910F)
8fbe8000 8fbf4000   watchdog watchdog.sys Sat Apr 11 00:22:43 2009 (49E01B13)
8060c000 80688000   Wdf01000 Wdf01000.sys Sat Jan 19 00:52:21 2008 (47919015)
80688000 80695000   WDFLDR   WDFLDR.SYS   Sat Jan 19 00:52:19 2008 (47919013)
98440000 98643000   win32k   win32k.sys   unavailable (00000000)
8fed3000 8fedc000   wmiacpi  wmiacpi.sys  Sat Jan 19 00:32:47 2008 (47918B7F)
806db000 806e4000   WMILIB   WMILIB.SYS   Sat Jan 19 00:53:08 2008 (47919044)

Before going out and spending money

Try updating your graphics card and driver
Nvlddmkm.sys
Productname: NVIDIA Compatible Windows Vista Kernel Mode Driver,
Description: NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 175.30 Company: NVIDIA Corporation

Detailed information on your error code
http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

If overclocking restore normal settings

SFC /scannow
System Files - SFC Command
Scan with your Anti Virus
Video card stress test Video Card - Stress Test with Furmark http://www.ozone3d.net/benchmarks/fur/

How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
To remove any left over driver remnants, especially from graphics cards, use driver sweeper
www.guru3d.com/category/driversweeper/

After performing all of the above, post back with any new BSOD reports, or indicate that the attempted repairs were successful.
If any links do not work, if clicked, please copy and paste to browser address bar.
Remember that several attempts may be required before we can solve your BSOD problem. These reports are not definitive but merely point the way to a solution.

Bluescreen (full details)

jasontee82

New Member

Attachments

My Computer

System One

richc46

My Computer

System One