Crash when USB mobile broadband dongle plugged in

camoscato · Oct 7, 2010

Hi all,

I've got a Huawei model E1752 USB mobile broadband dongle, and whenever I plug it in to my laptop, the computer restarts continually until I unplug the dongle.

I'm running Vista Home Premium 32-bit, which is the original OEM OS installed on the system. The system is 2 1/2 years old, and I have never reinstalled the OS (I'm embarrassed to say I wouldn't know how).

I've followed the instructions in jcgriff2's BSOD sticky at the top of the forum, and hopefully was able to include all the necessary information. I'd appreciate any help anyone can provide.

usasma · Oct 7, 2010

I am only running the last 5 memory dumps (the one's from October).

Interestingly, the 5 dump files blame snapman.sys - a component of Acronis True Image
Please uninstall Acronis, then try the dongle to see if that fixes the problems.
If it does, please install a current version of Acronis that's certified to work with Windows Vista.

Please go to C:\Windows\System32\drivers
Copy the following 2 drivers to your Desktop ( ProDscFS.SYS and ProDscFT.SYS )
Then zip them up and upload them with your next post.
These are unknown drivers that are present in the crash dump and there is no information available about them.

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (You can look them up here: Driver Reference ).
Please pay particular attention to any dated 2008 or earlier:

Code:

[font=lucida console]
Aspi32.SYS   Fri Sep 10 19:46:10 [B][U][COLOR=Red]1999[/COLOR][/U][/B] (37D99842) - Adaptec ASPI Driver  (most likely   associated with an older CD/DVD burning program) - http://www.carrona.org/dvrref.html#S
CHDART.sys   Thu Apr 12 20:31:00 2007 (461ECF44) - Conexant HD Audio Driver - http://www.carrona.org/dvrref.html#S
nvsmu.sys    Fri Feb 16 10:50:31 2007 (45D5D2C7) - nVidia nForce System Management Controller (nVidia nForce chipset driver) - http://www.carrona.org/dvrref.html#S
cpqbttn.sys  Wed Jun 28 11:54:39 2006 (44A2A63F) - HP Tablet PC Key Button HID Driver - HP Quick Launch Buttons - http://www.carrona.org/dvrref.html#S
rimmptsk.sys Sat Feb 24 00:42:21 2007 (45DFD03D) - Ricoh Memory Card Reader driver - http://www.carrona.org/dvrref.html#S
rimsptsk.sys Tue Jan 23 02:40:19 2007 (45B5BBE3) - Ricoh Memory Card Reader driver - http://www.carrona.org/dvrref.html#S
rixdptsk.sys Tue Jan 23 03:03:27 2007 (45B5C14F) - Ricoh Memory Card Reader driver - http://www.carrona.org/dvrref.html#S
nvmfdx32.sys Tue Mar 06 14:29:33 2007 (45EDC11D) - nVidia Networking Controller Driver (nForce chipset driver) - http://www.carrona.org/dvrref.html#S
bcmwl6.sys   Tue Dec 19 14:55:55 2006 (458843CB) - Broadcom 802.11g Network Adapter driver - http://www.carrona.org/dvrref.html#S
SynTP.sys    Fri Jan 12 16:06:00 2007 (45A7F838) - Synaptic TouchPad driver - http://www.carrona.org/dvrref.html#S
nvlddmkm.sys Wed Dec 03 22:39:14 2008 (493750E2) - nVidia Video drivers - http://www.carrona.org/dvrref.html#S
HSXHWAZL.sys Thu Dec 07 18:04:34 2006 (45789E02) - SoftK56 Modem Driver by Conexant Systems - http://www.carrona.org/dvrref.html#S
HSX_DPV.sys  Thu Dec 07 18:05:54 2006 (45789E52) - SoftK56 Modem Driver by Conexant Systems - http://www.carrona.org/dvrref.html#S
HSX_CNXT.sys Thu Dec 07 18:04:22 2006 (45789DF6) - SoftK56 Modem Driver by Conexant Systems - http://www.carrona.org/dvrref.html#S
ProDscFS.SYS Thu Sep 18 04:43:50 2008 (48D214C6) - [COLOR=Red]unknown driver[/COLOR]
eabfiltr.sys Thu Nov 30 11:24:57 2006 (456F05D9) - HPQuick Launch Buttons - http://www.carrona.org/dvrref.html#S
ProDscFT.SYS Fri Aug 29 01:20:45 2008 (48B7872D) - [COLOR=Red]unknown driver[/COLOR]
tifsfilt.sys Fri Sep 12 10:50:40 2008 (48CA81C0) - Acronis True Image FS Filter - http://www.carrona.org/dvrref.html#S
SENTINEL.SYS Thu Feb 01 06:38:53 2007 (45C1D14D) - Rainbow Tech/SafeNet USB Security Device - http://www.carrona.org/dvrref.html#S
mdmxsdk.sys  Mon Jun 19 17:26:59 2006 (449716A3) - Conexant Modem Diagnostic Interface x86 Driver/Zoltrix - http://www.carrona.org/dvrref.html#S
xaudio.sys   Tue Nov 28 19:44:50 2006 (456CD802) - Conexant modem audio driver - http://www.carrona.org/dvrref.html#S
SASENUM.SYS  Tue Apr 15 14:22:56 2008 (4804F280) - SUPERAntispyware driver - http://www.carrona.org/dvrref.html#S
[/font]

BSOD BUGCHECK SUMMARY

Code:

[font=lucida console]
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Thu Oct  7 11:44:20.324 2010 (UTC - 4:00)
System Uptime: 0 days 4:54:16.011
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+1a460 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 000000b0 00000002 00000000 e202a5de
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Sun Oct  3 10:33:36.696 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:50.258
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+1a460 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 000000b0 00000002 00000000 e202d5de
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Sun Oct  3 10:31:11.962 2010 (UTC - 4:00)
System Uptime: 0 days 4:34:38.678
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+1a460 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 000000b0 00000002 00000000 e20205de
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Sun Oct  3 05:56:02.890 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:39.577
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+1a460 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 000000b0 00000002 00000000 e204c5de
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Sun Oct  3 04:42:50.255 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:17.942
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+1a460 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 000000b0 00000002 00000000 e20235de
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

camoscato · Oct 7, 2010

Hi, and thanks for the quick reply!

The problem persists. Here's what I've done.

1. Uninstalled Acronis True Image. After restarting the computer I plugged the dongle in, and after a few seconds the computer restarted as in the original post.

2. I thought perhaps my other Acronis program (Disk Director) could be contributing, so I uninstalled that. Same problem still there.

3. Next I uninstalled Internet Everywhere, the program that's supposed to run automatically when the dongle is inserted, thinking that allowing for a fresh install would help. After restarting the computer I plugged the dongle in, and after a few seconds the computer restarted as in the original post.

So I've attached a new BSOD zip with the latest dump information in it (sorry for all the dumps in the original post). I've also attached the two unknown drivers as a separate zip file.

Thanks again for the help.

usasma · Oct 7, 2010

Acronis is causing issues with loading Acronis True Image Backup Archive Explorer
Here's a link to an Acronis Cleanup Utility procedure: How to uninstall True Image home 2010? | Knowledge Base

Also, please go to C:\Windows\System32\drivers and rename "snapman.sys" to "snapman.BAK"
Reboot and see if that stops the BSODs from the dongle.
FWIW - if the dongle is broken, then all of this is for naught. Do you have any way of trying another dongle in it's place?

Nokia and HTC phone software can cause issues, please uninstall them until we're finished troubleshooting.

You've also gotta get a start on updating those older drivers - particularly the one from 1999. There's no telling what incompatibilities are involved.

Code:

[font=lucida console]
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Thu Oct  7 16:24:42.967 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:50.654
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+1a460 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 000000b0 00000002 00000000 e205a5de
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Thu Oct  7 16:19:26.084 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:42.755
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+1a460 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 000000b0 00000002 00000000 e20305de
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Thu Oct  7 16:01:53.445 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:19.116
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+1a460 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 000000b0 00000002 00000000 e20645de
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

camoscato · Oct 7, 2010

I renamed snapman, updated all the drivers in the list from earlier in the thread, and then I followed the instructions in the Acronis removal link and ran the cleanup utility. After restarting, I got the BSOD followed by the Windows Repair Tool, which prompted me to system restore to an earlier time. I'm back up and running, but I don't know how to tell what my current status is, and there are no new dump reports in the Minidumps folder. What should I do to give you a picture of how the system looks currently?

In the meantime I've uninstalled the Nokia and HTC items.

Using an older broadband dongle works fine, and the one that causes trouble for my machine works fine for my wife's computer (an HP netbook running Windows 7 Starter).

It's getting a little late in the evening here, and I'll probably be going to bed soon. I'll check back in the morning for what to do next. I appreciate your help.

usasma · Oct 7, 2010

Reboot and see if you can get another BSOD.
Check the screen to see if a driver is named (in case you have to restore the system again).

Upload another copy of the MSINFO32 report to see if it may have caught the errors from the latest BSOD.

Since we've eliminated snapman.sys (by renaming it) it can no longer cause BSOD's. So, it'd presumably have to have another cause.

FWIW - as the dongle causes the BSOD, so I'd presume it has something to do with it. Have you tried to remove the software for the dongle and then reinstall a fresh copy? I'm thinking that it may have acted poorly with the Acronis stuff - so removing Acronis may make it feasible to restore the dongle software and not have it corrupted by the Acronis stuff.

camoscato · Oct 8, 2010

I spoke too soon about the removal of Acronis and the renaming of snapman. Whenever I do either one of those actions, restarting results in a quick flash of the BSOD followed by a restart to system repair mode and then a restore to the previous configuration.

I tried each separately, but got the same result both times. Just renaming snapman.sys to snapman.BAK causes BSOD > repair > restore on restart, and using the Acronis cleanup utility causes BSOD > repair > restore on restart. In both cases the BSOD is only up for a second before the screen goes black followed by the launch repair prompt.

I've attached another PERFMON report. I tried a MSINFO32 but got an access is denied error.

I'm working this weekend, so I won't be able to troubleshoot. I will be able to check back in Monday night or Tuesday. I'm sure you're not interested in my schedule, but I didn't want you to think I've abandoned this if I don't reply immediately. I appreciate your help.

usasma · Oct 8, 2010

The system emails me when you respond - so I don't worry about it until you respond.

Acronis is still trying to load. You'll really have to scrub the system to remove all traces of Acronis. I'd suggest renaming any Acronis stuff in Program Files or Program Files (x86). I'd also suggest a long, slow, boring and frustrating manual scan of all entries in Autoruns to disable the Acronis one's.

I'm thinking that you may want to consider formatting your hard drive and starting over fresh. If not, we'll continue to work on this until we either fix it or you give up.

camoscato · Oct 22, 2010

Just to close this out, we've moved into a new house and are getting broadband with a wireless router, so I won't need to use the mobile dongle. So while the initial issue will remain unsolved, I've worked around it.

I appreciate all your help, John (usasma). Thank you very much.

Carl

Crash when USB mobile broadband dongle plugged in

camoscato

My Computer

System One

usasma

Old and cranky

My Computer

System One

camoscato

Attachments

My Computer

System One

usasma

Old and cranky

My Computer

System One

camoscato

My Computer

System One

usasma

Old and cranky

My Computer

System One

camoscato

Attachments

My Computer

System One

usasma

Old and cranky

My Computer

System One

camoscato

My Computer

System One