Windows Vista Forums

BSOD help

  1. #1



    Newbie
    Join Date : Oct 2010
    Posts : 2
    Vista Home Premium 32bit
    Local Time: 02:58 AM

    BSOD help

    Hi, I have a Vista Home Premium 32bit OS, OEM, and I have had this computer for a year.

    I bought it from walmart and installed a Nvidia 9500GT video card that was made by MSI. Ever since I have gotten it, I can play games for about 20 minutes or so and then it will BSOD and restart. It will also do the same thing when I pop in a DVD to watch or watch something in Netflix.

    I have attached the BSOD dump and system collection file and a Performance Moniter file.

    I hope I can solve this without having to buy a new video card.

      My System SpecsSystem Spec

  2.   


  3. #2



    Old and cranky

    Join Date : Apr 2009
    Southeastern CT, USA
    Posts : 1,364
    Vista Ultimate x64; Win 7 x64 and x32
    Local Time: 02:58 AM
    usa us connecticut

     

    Re: BSOD help

    There are no memory dump files in the uploaded reports. Please try this:
    Upload Dump Files:
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - http://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
    Your first step is to visit the HP support site and update ALL of your drivers. Once that's done, visit Windows Update and install Service Pack 2, then get the rest of the updates available after that.

    For starters, there's an error due to your Norton protection in the MSINFO32 report - and several errors in the Event Viewer log files. Please do the following:
    Anti-Virus Removal:
    Please do the following:
    - download a free antivirus for testing purposes: Free AntiVirus
    - uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Norton using this free tool: KB Article Not Found
    - IMMEDIATELY install and update the free antivirus
    - check to see if this fixes the BSOD's
    This may very well fix your problems - but if it doesn't, we'll need the dump files described above.

      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Oct 2010
    Posts : 2
    Vista Home Premium 32bit
    Local Time: 02:58 AM


      Thread Starter

    Re: BSOD help

    well i have complied a few dump files after i updated things.

    hopefully this will give you some info to help me

      My System SpecsSystem Spec

  5. #4



    Old and cranky

    Join Date : Apr 2009
    Southeastern CT, USA
    Posts : 1,364
    Vista Ultimate x64; Win 7 x64 and x32
    Local Time: 02:58 AM
    usa us connecticut

     

    Re: BSOD help

    18 memory dumps from 23 to 27 Oct 2010 (5 days)
    All are STOP 0x116 errors and all blame nvlddmkm.sys (your nVidia graphics card driver)

    The first one that I saw was a STOP 0x116 error (more info here: BSOD Index )
    I'd suggest following the instructions here: STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums

    In short, make sure that the drivers are updated, that the card has power, that the fans are working and that there's no dust obstructing the cooler (point a house fan into the case to make sure there's enough air) . If all that doesn't work, then try another video card to see if that stops the BSOD's.

    You can try these free stress tests also:
    FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
    FurMark Setup:
    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
    - Click "Quit" to exit
    Prime95 download site: Free Software - GIMPS
    Prime95 Setup:
    - extract the contents of the zip file to a location of your choice
    - double click on the executable file
    - select "Just stress testing"
    - select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
    - "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
    The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
    Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
    This won't necessarily crash the system - but check the output in the test window for errors.
    The Test selection box and the stress.txt file describes what components that the program stresses.
    Two other video stress tests (may be more stressful than FurMark):
    Video Memory stress Test - люлўл NVIDIA / лБЛѓлИл╗лИЛѓЛІ / VMT
    Artifact Locator - люлўл NVIDIA / лБЛѓлИл╗лИЛѓЛІ / Artifact Locator
    Sorry, but I don't read the language that this website is made in.
    Please remove or update these drivers (DO NOT use Windows Update or the update function in Device Manager):
    Code:
    nvraid.sys   Wed Jun 06 16:34:41 2007 (46671A61)
     - nVidia nForce RAID Driver
     - Driver Reference
    
    nvstor32.sys Mon Jul 21 19:07:44 2008 (488516C0)
     - nVidia Storage Driver (nForce chipset driver)
     - Driver Reference
    
    RTKVHDA.sys  Tue Nov 18 06:31:01 2008 (4922A775)
     - Realtek HD Audio Codec Driver
     - Driver Reference
    
    000.fcl      Fri Sep 26 09:11:12 2008 (48DCDF70)
     - CyberLink FCL Driver
     - Driver Reference
    
    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Wed Oct 27 01:03:25.989 2010 (UTC - 4:00)
    System Uptime: 0 days 5:18:34.799
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 8459c300 8daf807a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Tue Oct 26 19:44:07.855 2010 (UTC - 4:00)
    System Uptime: 0 days 0:29:49.650
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 84651008 8dafb07a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Tue Oct 26 19:13:31.501 2010 (UTC - 4:00)
    System Uptime: 0 days 1:49:35.311
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 845b0460 8d8f207a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Tue Oct 26 17:13:57.117 2010 (UTC - 4:00)
    System Uptime: 0 days 0:08:55.927
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 8471b008 8daef07a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Tue Oct 26 17:04:09.723 2010 (UTC - 4:00)
    System Uptime: 0 days 1:51:47.533
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 85c82008 8d8f607a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Tue Oct 26 15:11:36.746 2010 (UTC - 4:00)
    System Uptime: 0 days 0:20:22.556
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 876a4330 8daf407a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Tue Oct 26 14:50:04.040 2010 (UTC - 4:00)
    System Uptime: 0 days 0:11:50.850
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 877e3420 8daf907a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Tue Oct 26 14:37:31.545 2010 (UTC - 4:00)
    System Uptime: 0 days 7:05:04.355
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 87400510 8d6fd07a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Tue Oct 26 01:40:11.320 2010 (UTC - 4:00)
    System Uptime: 0 days 0:09:06.130
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 87801008 8d6f607a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Tue Oct 26 01:30:24.001 2010 (UTC - 4:00)
    System Uptime: 0 days 4:51:59.811
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 854f9510 8d8f207a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Mon Oct 25 20:37:38.787 2010 (UTC - 4:00)
    System Uptime: 0 days 2:53:39.597
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 87755510 8d8f707a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Mon Oct 25 13:16:05.232 2010 (UTC - 4:00)
    System Uptime: 0 days 1:47:12.042
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 8470d008 8daf607a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Mon Oct 25 11:28:09.876 2010 (UTC - 4:00)
    System Uptime: 0 days 1:05:53.686
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 848c5510 8d8f107a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Mon Oct 25 00:35:11.536 2010 (UTC - 4:00)
    System Uptime: 0 days 7:59:19.345
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 84656130 8d6fc07a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Sun Oct 24 16:26:53.241 2010 (UTC - 4:00)
    System Uptime: 0 days 4:46:14.050
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 87953510 8dcfb07a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Sun Oct 24 11:39:21.026 2010 (UTC - 4:00)
    System Uptime: 0 days 1:15:51.836
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 878c6510 8d8fd07a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Sat Oct 23 13:22:30.055 2010 (UTC - 4:00)
    System Uptime: 0 days 0:34:44.865
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 87890510 8d8fa07a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
    Debug session time: Sat Oct 23 01:34:05.878 2010 (UTC - 4:00)
    System Uptime: 0 days 0:06:40.688
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ee07a )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    Bugcheck code 00000116
    Arguments 876f3510 8d8fd07a 00000000 00000002
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
      
      

      My System SpecsSystem Spec


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