problemvista
New Member
Hello,
I am new to forum and have a problem that I just cannot solve for the life of me. I fix people's computer's on the side when they have virus's ect. I can usually fix any computer no problem, but this one I think is pretty far gone. I got an HP Pavillion running Vista x64 computer from a friend of mine yesterday, and I am at my wits end with it! I have been searching all day for the answer to my question on the net, but to no avail! I thought maybe someone on this forum could possibly give me some insight on this. Here is the issue:
The computer starts up fine. It goes to the log in screen. I type in the password. It goes to the desktop for maybe 10 seconds and then restarts on it's own. I notice there is that Malware program Internet Security (I am pretty sure it is but not completely positive because it only stays up for 10 seconds or less). 2 things pop up and you can see it "scanning" quickly and then all of these "trojans" "spyware" ect. show up on the screen. Then the screen goes black and reboots. I can't click on ANYTHING while it is booting up. Also I cannot get into safe mode AT ALL either! It goes to boot up, and then it will go black screen and just reboot the computer again! Also you should know I have pressed all of the F keys and tried all the settings pertaining to those keys including all of the F8 options. I do not have a recovery disc either. I have tried EVERYTHING just to get onto safe mode to scan the PC and get rid of the nasty malware/virus. If anyone has ANY suggestions for me besides reformatting it would be greatly appreciated! It is crucial to recover the data from the HD, so reformatting is really not an option at this point.
Thanks so much for taking the time to read this, and I look forward to hearing your responses!
I am new to forum and have a problem that I just cannot solve for the life of me. I fix people's computer's on the side when they have virus's ect. I can usually fix any computer no problem, but this one I think is pretty far gone. I got an HP Pavillion running Vista x64 computer from a friend of mine yesterday, and I am at my wits end with it! I have been searching all day for the answer to my question on the net, but to no avail! I thought maybe someone on this forum could possibly give me some insight on this. Here is the issue:
The computer starts up fine. It goes to the log in screen. I type in the password. It goes to the desktop for maybe 10 seconds and then restarts on it's own. I notice there is that Malware program Internet Security (I am pretty sure it is but not completely positive because it only stays up for 10 seconds or less). 2 things pop up and you can see it "scanning" quickly and then all of these "trojans" "spyware" ect. show up on the screen. Then the screen goes black and reboots. I can't click on ANYTHING while it is booting up. Also I cannot get into safe mode AT ALL either! It goes to boot up, and then it will go black screen and just reboot the computer again! Also you should know I have pressed all of the F keys and tried all the settings pertaining to those keys including all of the F8 options. I do not have a recovery disc either. I have tried EVERYTHING just to get onto safe mode to scan the PC and get rid of the nasty malware/virus. If anyone has ANY suggestions for me besides reformatting it would be greatly appreciated! It is crucial to recover the data from the HD, so reformatting is really not an option at this point.
Thanks so much for taking the time to read this, and I look forward to hearing your responses!
