Start-up issues

lhardy · Dec 11, 2010

The user profile service service failed the logon. User profile cannot be loaded. This is the error i get when i try to start upmy PC. I'm the admin on my PC ant there is no other account. (mistake i guess) i tried to find safe mode with the f8 key but it doesnt come up. If i hit f11 it will go to restore but it wants to wipe it clean to factory settings. Im not great with a PC but if someone breaks it down like im a 2 year old, i got it. LOL

richc46 · Dec 11, 2010

Welcome
We have a great tutorial, I will get it for you.
http://www.vistax64.com/tutorials/1...-failed-logon-user-profile-cannot-loaded.html

lhardy · Dec 11, 2010

I read that already but i only have one account as mentioned so i cant log onto another one. My PC also appears not to offer an f8 safe mode.

richc46 · Dec 11, 2010

Try this
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

If you cant do this back up your stuff. I will show youhow
http://www.howtogeek.com/howto/wind...backup-files-from-your-dead-windows-computer/

Boot keep hitting f8 quickly to get to safe mode, its there.

lhardy · Dec 11, 2010

Thanks for taking the time to help me Richard. I finally got into safe mode by doing what you said but i think im over my head in the actual repair part. I got lost at open an elevated command prompt. I know its a pain talking to non tech people but i really need some help here. If anyone is willing to do phone support this would greatly help me.

richc46 · Dec 11, 2010

Use system restore in safe mode
http://www.vistax64.com/tutorials/76905-system-restore-how.html

lhardy · Dec 11, 2010

ok i got to system restore im restoring to a few days ago before yne install of service pac 2. Also i could have sworn i installed service pac2 a while ago but i guess not.

richc46 · Dec 11, 2010

Once fixed, install that SP
Be sure to go back at least 3 or 4 days before the problem

Here are my thoughts
I think that you should try the tutorial again; it has never failed, before in this situation.
If that truly does not work, your solution is with safe mode
First System Restore
Then if that does not work, choose another repair option.
If you go back to factory specs, it will be like day one. The day you took it home.You will lose everything, so back up first, per my first post
Im hanging my hat on the tutorial, however.

lhardy · Dec 11, 2010

OK i got it to restore but it keeps turning my Mcafee off. I turn it on and a few seconds later its sending me a warning its off again

richc46 · Dec 11, 2010

OK Keep it off, uninstall. Then install Microsoft security Essentials. Essentials was made for windows.
Make a system restore point before doing anything

Most agree that essentials is the best for windows and its free.

lhardy · Dec 11, 2010

so i should delete my $100 virus software and install some free stuff? I should have talked to you b4 hand. Where do i get this program from?

richc46 · Dec 11, 2010

The 100 dollars are gone. I would go with MSE, get malwarebytes free version and the Windows Firewall, you will be very well protected.
http://www.microsoft.com/security_essentials/
I will get the malwarebytes for you too
I will find the uninstall tool for you to use on Mcafee, too.
http://www.malwarebytes.org/
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

richc46 · Dec 11, 2010

Important
If you signed up for Mcafee, you may have agreed to an automatic anuual charge. If you go with Essentials, close the credit card account or notify Mcafee not to charge, in writing.

lhardy · Dec 11, 2010

now my restore point got me here wherei am now, so wouldnt creating a restore point here kind of be like copying the same thing?

richc46 · Dec 11, 2010

This is how you make a point
http://www.vistax64.com/tutorials/76332-system-restore-point-create.html
I am here tyring to help and the very last thing that I would want is some unforseen problem to make things worse.
Lets use belt and suspenders to make sure this does not happen. Make the point just in case the Mcafee uninstall goes bad.
After uninstall, first thing get Essentials, I do not like you out there without a firewall, Essentials and Malwarebytes
In addition, you do realize that common sense is necessary in the mix

lhardy · Dec 11, 2010

Thanks restore point created. Uninstall in progress big help thanks.

richc46 · Dec 11, 2010

Your welcome
I will be away for about an hour. Any other questions I would be very happy to help at that time.

lhardy · Dec 11, 2010

Great all is well now im trying to download malware. when i click download free version it redirects me to bleepingcomputer.com which i have to sighn up for is this correct? I'm guessing my next step after that would be to update windows?+

richc46 · Dec 11, 2010

Try this link, everything suggested should be free.
Malwarebytes Anti-Malware - Free software downloads and software reviews - CNET Download.com

Not saying that you have it, but there are redirecting virus. If you contiune to have probvlems, update and run Essentials.

On the first link in the earlier post, you can click on the free download upper left

I tried and it worked for me

Just tested myself. Somehow you are going for the pay version.

Start-up issues

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