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Computer crashing and screen becoming full of green lines

  1. #1



    Junior Member
    Join Date : Apr 2011
    Posts : 22
    Vista Home Premium x32
    Local Time: 07:12 AM

    Computer crashing and screen becoming full of green lines

    When running certain games (League of Legends, Worms, etc.) or skyping, my computer has started shutting off and the screen becomes solid with vertical green lines. This happens primarily when I have my external monitor plugged in. After this happens and I restart my computer, my external monitor says "input not recognized". After waiting 5-10 minutes the problem seems to fix itself and I can start my computer normally.
    The reason i'm running an external monitor in the first place is because the screen on my laptop hasn't been working since September XD.
    Any help or information on this problem would be greatly appreciated!
    Thank,
    -Joe


      My System SpecsSystem Spec

  2. #2
    tom982's Avatar

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    Join Date : Mar 2010
    England
    Posts : 3,649
    Windows 7 Ultimate x64 SP1
    Local Time: 11:12 PM
    uk uk england

     

    Re: Computer crashing and screen becoming full of green lines

    Hello Joe and welcome to the forums

    It sounds like a driver error to me so lets have a go at updating your drivers.

    1. Open the start menu
    2. In the search box, type Device Manager
    3. When it opens, expand the Display Adapters category
    4. Right click on any entry in that category and select Uninstall
    5. Reboot your computer

    When windows reboots, it will see that the driver is missing and install it.

    Tom

      My System SpecsSystem Spec

  3. #3



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    Join Date : Apr 2011
    Posts : 22
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    Local Time: 07:12 AM


      Thread Starter

    Re: Computer crashing and screen becoming full of green lines

    Hey Tom,
    Thanks for helping me out here!
    Ok, I've done that. So hopefully that will solve the problem.
    I also wanted to mention I've been seeing error messages saying " Display Driver atikmday stopped working and has recovered. I guess this supports your theory on the display driver being in bad shape
    Also, I thought it may have had something to do with how hot my computer was getting. I ran a heat management program and found my motherboard running at almost 105*C, so that can't be good...Since reducing my computer down to 'power save' mode, and had the heat keeping steady around 67*C, I haven't had the problem again.
    I do already have a cooling tray but I guess that's just not working enough.
    Any other ways to reduce the heat of my computer further?
    Thanks again,
    -Joe

      My System SpecsSystem Spec

  4. #4
    americancritic's Avatar

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    Re: Computer crashing and screen becoming full of green lines

      My System SpecsSystem Spec

  5. #5
    tom982's Avatar

    ٩(͡๏̯͡๏)۶




    Join Date : Mar 2010
    England
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    Re: Computer crashing and screen becoming full of green lines

    105*C!?!? That's incredibly hot. In fact, that's dangerously hot! Any temperature above 100*C could cause damage to the components of your PC.

    Download and run HijackThis:

    HijackThis - Trend Micro USA

    Run a scan and copy and paste the log into your next post please.

    Tom

      My System SpecsSystem Spec

  6. #6



    Junior Member
    Join Date : Apr 2011
    Posts : 22
    Vista Home Premium x32
    Local Time: 07:12 AM


      Thread Starter

    Re: Computer crashing and screen becoming full of green lines

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 6:31:36 PM, on 24/04/2011
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
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    C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
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    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
    C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    C:\Program Files\DivX\DivX Plus Web Player\DDMService.exe
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    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
    C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
    C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
    C:\Users\Joe Hare\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Joe Hare\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Joe Hare\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\rundll32.exe
    C:\Users\Joe Hare\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = AOL.ca - Canada's Breaking News, Entertainment, Music, Life & Style and Email
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    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
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    O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\2.0"
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
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    O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
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    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\4.2.0.12\ccSvcHst.exe
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    O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
    O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
    O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\Windows\system32\Pen_Tablet.exe
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    --
    End of file - 10892 bytes

      My System SpecsSystem Spec

  7. #7



    Junior Member
    Join Date : Apr 2011
    Posts : 22
    Vista Home Premium x32
    Local Time: 07:12 AM


      Thread Starter

    Re: Computer crashing and screen becoming full of green lines

    I've tried posting a response, but i get a message saying a mediator has to check it or something?
    I'll just attach the file...

      My System SpecsSystem Spec

  8. #8
    Shadowjk's Avatar

    Network Genius



    Join Date : May 2010
    Northamptonshire, England
    Posts : 2,041
    Windows 7 Professional x64
    Local Time: 11:12 PM
    uk uk england

     

    Re: Computer crashing and screen becoming full of green lines

    May I ask you to Reinstall all of your Graphics and Display Adapters

    Please see the Attached Folder For More Information

    Josh

      My System SpecsSystem Spec

  9. #9



    Junior Member
    Join Date : Apr 2011
    Posts : 22
    Vista Home Premium x32
    Local Time: 07:12 AM


      Thread Starter

    Re: Computer crashing and screen becoming full of green lines

    Ok. done and done. now what?

      My System SpecsSystem Spec

  10. #10
    tom982's Avatar

    ٩(͡๏̯͡๏)۶




    Join Date : Mar 2010
    England
    Posts : 3,649
    Windows 7 Ultimate x64 SP1
    Local Time: 11:12 PM
    uk uk england

     

    Re: Computer crashing and screen becoming full of green lines

    Okay, in HijackThis (if you've closed it, just run a scan again!)

    Put ticks next to the following entries:

    Code:
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - (no file)
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
    Also, I see you're using Norton anti virus. This eats CPU so to speak So I would recommend that you change to Microsoft Security Essentials (MSE).

    It uses a LOT less RAM and is very highly regarded across this forum. It can be downloaded from:

    Virus, Spyware & Malware Protection | Microsoft Security Essentials

    The Norton removal tool can be found here: Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

    Tom

      My System SpecsSystem Spec

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Computer crashing and screen becoming full of green lines

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