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Help please: kernal.32dll crash

  1. #1



    Newbie
    Join Date : Jun 2011
    Posts : 3
    Vista Ultimate 32bit
    Local Time: 11:01 AM

    Help please: kernal.32dll crash

    I am getting the following error when I try and right click on a document on my desk top. First a box pops up tells me that windows explorer has stopped working and the following is what I get when I click on details. It doesn't do it if I right click on a program, only if I do it on a document, file, ect:

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: explorer.exe

    Application Version: 6.0.6002.18005

    Application Timestamp: 49e01da5

    Fault Module Name: kernel32.dll

    Fault Module Version: 6.0.6002.18005

    Fault Module Timestamp: 49e037dd

    Exception Code: 0eedfade

    Exception Offset: 0003fbae

    OS Version: 6.0.6002.2.2.0.256.1

    Locale ID: 1033

    Additional Information 1: fd00

    Additional Information 2: ea6f5fe8924aaa756324d57f87834160

    Additional Information 3: fd00

    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    I have downloaded system clean-up. Nothing seems to correct the problem. It even does it is I am in a file I have created. I went into a file that had photos stored by date, I needed to convert it into a zip file to email, but it did this same thing to me when I right clicked on it. I am at a loss. Any help would be greatly appreciated.

    Thanks You!!

      My System SpecsSystem Spec

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  3. #2
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,822
    Windows 7 SP1 x64
    Local Time: 12:01 PM
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    Re: Help please: kernal.32dll crash

    Welcome
    Try in clean boot mode, see if it works. If it does follow the instructions to find the cause
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

      My System SpecsSystem Spec

  4. #3
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
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    Re: Help please: kernal.32dll crash

    Run a full anti virus scan
    Download and scan with an updated and free malwarebytes.
    If clean boot does not solve the problem, go back with a system restore to a few days before the problem.

      My System SpecsSystem Spec

  5. #4



    Newbie
    Join Date : Jun 2011
    Posts : 3
    Vista Ultimate 32bit
    Local Time: 11:01 AM


      Thread Starter

    Re: Help please: kernal.32dll crash

    Thank you, I will try that. Unfortunately it won't allow me to do a system restore prior to 10 days(that was my first thought). The problem has gone on for a couple of months and I went about doing my emails a differant way. Now I don't have the option to do it that way, only through zip files which I am unable to convert to.

    I have tried a couple of the free anti virus scans. Nothing has fixed the problem. I was told that I needed to uninstall and reinstall Windows Vista. I don't have a disc though.

      My System SpecsSystem Spec

  6. #5
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
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    Re: Help please: kernal.32dll crash

    Lerts worry about the reinstall at the end, still a lot we can try. For example an SFC scan, Maybe we can even try that now.
    System Files - SFC Command

      My System SpecsSystem Spec

  7. #6



    Newbie
    Join Date : Jun 2011
    Posts : 3
    Vista Ultimate 32bit
    Local Time: 11:01 AM


      Thread Starter

    Re: Help please: kernal.32dll crash

    It keeps telling me that I have to be the system admin. I am the system admin so I don't know why it won't allow me to do it.

      My System SpecsSystem Spec

  8. #7
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
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    Re: Help please: kernal.32dll crash

    Read the tutorial, you must right click on cmd and then run as administrator
    That DLL (Dynamic Link Library) is just a very fancy File. Driver and file problems can be caused by memory. AFTER doing everything else, test memory.
    http://www.geekstogo.com/forum/topic...ing-memtest86/

      My System SpecsSystem Spec


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