Wild Goose
Member
Freeze then crash
On 6/8/011 Bitdefender 2011 reported that there was a virus and to run scan and reboot, I did this, then Bitdefender would not update or give real-time virus protection. It then crashed my PC and froze all windows, so I un-installed bitdefender with the un-install tool, I then restored my PC to an earlier date, and then un-installed Bitdefender again just in-case there were any files left. My PC ran normal, but I had no protection, so I installed Bitdefender 2012, same thing happened crashed PC frozen windows, I could not turn PC off, and had to hold on/off button in etc, once again I un-installed bitdefender, the PC ran normally.
Then came the most frustrating 5 days of call centre phone advice I have ever experienced in my life, I sent all the files which Bitdefender required, to send to their labs, my PC came back as clean with no problems. Every time I called I had to go through the same proceeder, even when I gave the operator my ticket number, they just kept telling me to do the same things, that I had already done countless times. I have been using Bitdefender for 5 + years now and have never encountered these problems. 2011 version had been running OK on my PC until this problem occurred, but now crashes my PC, 2012 crashes my PC, I am now gone back to trying Bitdefender 2010.
The problem is I have purchased a 2 year license, and I am running old version Bitdefender soft-ware, I had no protection for 5 days, except for windows, so did not go on line, and the Bitdefender call operators just do not care, they seem to read from a script, and repeat the same, lines to you endlessly. When they tell you to do any on the PC, they think your PC is super fast, and are impatient, when you tell them that it has not loaded, or your not on the page that they expect you to be on etc,
Has any-one else had this problem with a reported Trojan, told to run full system scan and reboot, then Bitdefender crashes PC.
Help and or, advice welcome
Update, When I turned PC on this morning Black blank screen with cursor, I had to hold on/off button to turn of. It then booted, but Bitdefender version 2010 crashed PC this morning, restored PC to earlier date, message Windows Explorer stopped working looking for solution. What is going on???
On 6/8/011 Bitdefender 2011 reported that there was a virus and to run scan and reboot, I did this, then Bitdefender would not update or give real-time virus protection. It then crashed my PC and froze all windows, so I un-installed bitdefender with the un-install tool, I then restored my PC to an earlier date, and then un-installed Bitdefender again just in-case there were any files left. My PC ran normal, but I had no protection, so I installed Bitdefender 2012, same thing happened crashed PC frozen windows, I could not turn PC off, and had to hold on/off button in etc, once again I un-installed bitdefender, the PC ran normally.
Then came the most frustrating 5 days of call centre phone advice I have ever experienced in my life, I sent all the files which Bitdefender required, to send to their labs, my PC came back as clean with no problems. Every time I called I had to go through the same proceeder, even when I gave the operator my ticket number, they just kept telling me to do the same things, that I had already done countless times. I have been using Bitdefender for 5 + years now and have never encountered these problems. 2011 version had been running OK on my PC until this problem occurred, but now crashes my PC, 2012 crashes my PC, I am now gone back to trying Bitdefender 2010.
The problem is I have purchased a 2 year license, and I am running old version Bitdefender soft-ware, I had no protection for 5 days, except for windows, so did not go on line, and the Bitdefender call operators just do not care, they seem to read from a script, and repeat the same, lines to you endlessly. When they tell you to do any on the PC, they think your PC is super fast, and are impatient, when you tell them that it has not loaded, or your not on the page that they expect you to be on etc,
Has any-one else had this problem with a reported Trojan, told to run full system scan and reboot, then Bitdefender crashes PC.
Help and or, advice welcome
Update, When I turned PC on this morning Black blank screen with cursor, I had to hold on/off button to turn of. It then booted, but Bitdefender version 2010 crashed PC this morning, restored PC to earlier date, message Windows Explorer stopped working looking for solution. What is going on???
Last edited: