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Laptop Freezes unless in Safe Mode

  1. #1



    Newbie
    Join Date : Aug 2011
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    Vista Home Premium SP 2 32-bit
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    Laptop Freezes unless in Safe Mode

    Hi,
    Hope someone can help me. I'm new to the forum and please treat me like the beginner / novice I am. I've had my laptop for about 1.5 years and had no problems. However, since last week it has started to freeze once booted up and only a manual shut off can be done.


    Some of the crash symptoms are:
    • Any open applications stop responding and I get the blue vista 'processing' loop
    • Hard drive/CPU indicator light goes dormant and does not come back on
    • Sensor mouse/pointer works and I'm able to minimize any apps that have stopped responding
    • Opening up the Start Menu sometimes brings up the menu but that freezes as soon as anything is selected.
    • Task Manager fails to open.
    • Can work fine for 5 minutes or longer on occasion but always ends up crashing.
    • Does not crash in Safe Mode
    • Will crash even when cool
    Things I've tried to solve the problem:
    • Did a registry repair - found faults and repaired but no change
    • Defragmented disk - no change
    • Uninstalled some programmes to free up disk space - no change
    • Rolled back the display driver with no effect
    • Ran a couple of anti-virus scans - picked up one or two which were repaired but no change
    • Ran sfc which came back with "Windows Resource Protection found corrupt file but was unable to fix them"
    • I have the CBS log but not sure what to do with them. CBS does not contain the word error. CBS Persist file contains 2 occurances of error - these are posted below
    2011-06-29 21:25:39, Info CSI 00000018 Error STATUS_CANNOT_DELETE while executing operation HardLinkFile on [l:326{163}]"\SystemRoot\WinSxS\x86_microsoft-windows-security-schannel_31bf3856ad364e35_6.0.6002.18462_none_23bdeb4c5297f24a\schannel.dll, \??\C:\Windows\System32\schannel.dll"

    and

    2011-07-23 22:50:30, Info CSI 00000018 Error STATUS_CANNOT_DELETE while executing operation HardLinkFile on [l:308{154}]"\SystemRoot\WinSxS\x86_microsoft-windows-kernel32_31bf3856ad364e35_6.0.6002.18449_none_9582275d538a1db6\kernel32.dll, \??\C:\Windows\System32\kernel32.dll"


    Hope all of this makes sense to someone. I'd appreciate any help or advice as to whether this is something I can fix with your guidance or whether I'm looking at a repair or new machine.

    Thanks

      My System SpecsSystem Spec

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  3. #2
    richc46's Avatar

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    Re: Laptop Freezes unless in Safe Mode

    If it works in safe mode, its not the computer. It has something to do with a recent download, virus or Vista itself. Any ideas?
    Can you get to system restore in safe mode?

      My System SpecsSystem Spec

  4. #3



    Senior Member



    Join Date : Jul 2010
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    Re: Laptop Freezes unless in Safe Mode

    Have you tried a system restore? Or last known good hardware stasrt option?

    I had this problem this week after the MS Update..

    You can try to do a restore in the safe mode with commande prompt.

      My System SpecsSystem Spec

  5. #4



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    Re: Laptop Freezes unless in Safe Mode

    As Patonb said definitely try a system restore. Sounds like you've got a virus.

      My System SpecsSystem Spec

  6. #5



    Newbie
    Join Date : Aug 2011
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    Vista Home Premium SP 2 32-bit
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      Thread Starter

    Re: Laptop Freezes unless in Safe Mode

    Hi all,
    Thanks for the responses. Yes, I can get to system restore. what will this do to my laptop? Does it revert the system back to factory settings meaning I'll lose everything on my laptop? I know i could probably back my files up but couldn't this transfer the virus? Will I need the original Vista disk?

      My System SpecsSystem Spec

  7. #6
    richc46's Avatar

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    Re: Laptop Freezes unless in Safe Mode

    With System Restore your stuff will not be touched. You do lose any programs that you have installed, after the date that you choose to restore to.

      My System SpecsSystem Spec

  8. #7



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      Thread Starter

    Re: Laptop Freezes unless in Safe Mode

    I've tried to do System Restore as suggested but it only gives me restore points for the last couple of days when ideally I'd like to go back at least 1-2 weeks. There is no option to select older restore points.
    Any help gratefully appreciated.

      My System SpecsSystem Spec

  9. #8
    richc46's Avatar

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    Re: Laptop Freezes unless in Safe Mode

    See if you can get to repair and then try last known good configuration

    If you create a recovery DVD, you may be able to boot to recovery options
    Create Recovery DVD.
    Hard Disc Controller must be set to IDE in BIOS and Bios must be set to boot from the CD Boot Priority - Change

    The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
    System Recovery Options. Choose an option tht will not cause you to lose your stuff.

    If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

    If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.

      My System SpecsSystem Spec

  10. #9



    Newbie
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      Thread Starter

    Re: Laptop Freezes unless in Safe Mode

    I can get to and select 'last known good configuration' but this doesn't solve the problem as the laptop froze again quite soon afterwards. I am able to get to the recovery options through using F8 - its just that the system restore and last known config haven't worked. Am i looking at restoring to factory settings or are there other options I haven't tried yet?

      My System SpecsSystem Spec

  11. #10
    richc46's Avatar

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    Join Date : Dec 2008
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    Re: Laptop Freezes unless in Safe Mode

    Next would be the factory settings.
    You can try to save your stuff first with Ubuntu or you will lose them.
    Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek

      My System SpecsSystem Spec

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