BSOD usbuhci.sys

J

Johnno03

Member
Hi All,

I've been searching high and low for a solution to my BSOD problem and have yet to figure it out.

Basically it occurs at seemingly random intervals. Sometimes the computer runs for days without a hiccup, others it crashes multiple times. It doesn't seem to be connected to any particular program that I start as far as I can tell, but it does happen more frequently when watching flash videos (but not always).

The BSODs themselves aren't completely consistent, so I'm at a loss for what is happening. I've tried to update every driver under the sun, but it hasn't eradicated the problem.

Any help would be most appreciated.

As to the computer itself, it is a custom-build. I'm running an OEM version of Vista HP x64, no overclocking or anything funky. I'm not sure what info would be most helpful, so if you've got any questions, fire away.

Thanks in advance,
John
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
It looks like a driver, try the SFC. If that does not work we will use the driver test.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi Rich,

I've attached the results from the SFC /verifyonly CBS log (filtered for the SR bits).

I'm guess I'll run the /scannow command and see what happens.

John
 

Attachments

  • sfcdetails.txt
    117.8 KB · Views: 36

My Computer

System One

Scannow will fix most corruption.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi Rich,

I've attached the updated results. It seems that each time it said it found 3 items and repaired them successfully. Seems contradictory to me...

What would you recommend for the next step?

Thanks,
John
 

Attachments

  • sfcdetails.txt
    236.7 KB · Views: 29

My Computer

System One

What the SFC says is not really important. Use the computer if BSODs are gone we are done. If you get more BSODs post and then we will test drivers.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Ok, well, I'll let you know what happens then. It may be awhile since the BSODs were intermittent. Hopefully it was really that simple. =)
 

My Computer

System One

To be upfront, Id bet that its not fixed. Get me the next report and if it shows a driver again, we will test.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Well that didn't take too long. :s

I've attached the minidump log.

Let me know if you need anything else, and what's next up on the todo list...

John
 

My Computer

System One

The next step is to make the report visible LOL
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
This is what I know to date:
The last report was consistent with the others. This confirms that the problem has to do with usbuhci.sys. This is a driver for a USB port. The driver is a Microsoft Driver which rarely is the cause of the problem, but rather takes the blame for subordinate drivers that are outdated or corrupt
The problem may be able to be resolved by unplugging from the USB port that is in use and plug into another port.
If that does not work, the problem is a probably a driver or memory. Defective memory can cause all types of problems.
1) Try without uising the USB port that is in current use (you could have a printer or other device using the port) If that is not sucessful
2) Take driver verifier test The way the test works is it will cause a BSOD. Peform test for 36 hours and then give me the reports
3)Test memory
.
Driver Verifier Inst

Since the driver that crashed you has not been listed you shouldrun driver verifier
Please run Verifier with these settings:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'lltell you what the driver is. But sometimes it'll crash and won't tell you thedriver. Other times it'll crash before you can log in to Windows. If you can'tget to Safe Mode, then you'll have to resort to offline editing of the registryto disable Driver Verifier.
So, I'd suggest that you first backup your stuff and then make sure you've gotaccess to another computer so you can contact us if problems arise. Then make aSystem Restore point (so you can restore the system using the Vista/Windows 7Startup Repair feature).
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and pressEnter
- Select "Create custom settings (for code developers)" and click"Next"
- Select "Select individual settings from a full list" and click"Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click"Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limitedexperimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to useyour system normally, and if you know what causes the crash, do thatrepeatedly. The objective here is to get the system to crash because DriverVerifier is stressing the drivers out. If it doesn't crash for you, then let itrun for at least 36 hours of continuous operation (an estimate on my part).
Reboot into Windows (after the crash) and turn off Driver Verifier by goingback in and selecting "Delete existing settings" on the first page,then locate and zip up the memory dump file and upload it with your next post.
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from yourinstallation DVD to set the system back to the previous restore point that youcreated.
Click to expand...

Enable the driver verifier

www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html


If the driver verifier does not help a memory test should be taken
http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/


Ill be upfront with you the driver test is a pain, but I think that is the likely cause.
If it were me, I would try by changing the USB port and then if you still get BSODs
try the memory test. It will probably be negative, but it may be positive and then we dont need to do the driver test. Once again, Im leaning toward a driver problem.
Its your computer, perform in the order that is best for you.
Click to expand...
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi Rich,

It'll be tough for me to unplug all usb devices, since some of the devices are pretty important.

Here's my list of usb devices, in case it helps:
Logitech z-Cinema 2.1 speakers
Logitech usb cam
Microsoft wireless keyboard & mouse
Netgear wireless N-300 usb adapter

I'll run driver verifier and see what happens.

What exactly do you mean though by run it for 36 hours? Try to BSOD over and over for 36 hours, or run it for up to 36 hours or until the first crash and then stop running it?
 

My Computer

System One

Run it for 36 hours, if you get a bsod, just run it again. Total run time should be about 36 hours. If the USB is a problem, pass up that step. I outlined everything that I know at this juncture, so that you could proceed in the way that was best for you. I think that the Driver Verifier will produce the results that we need.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hi Rich,

So I set up Verifier as requested and so far no BSODs. One question I have though is this: Does Verifier need to be reset after each shutdown/restart or does it continue running until I turn it off? In other words, I set it up, did the necessary restart and had the computer running for 6 hours with no BSOD, and then shut it off for the night. When I turn it back on, is Verifier still running or do I need to set it up again?

Thanks in advance,
John
 

My Computer

System One

It keeps running,
Many forget to turn if off after the test and they just get a lot of BSODs
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
It gave the same driver as the cause.
Go to search type device manager. In device manager you will see universal series business conrollers, near the bottom. Update those drivers. Test computer. If you see a small yellow marker by the Universal Series drivers, that is most likely the cause. If the update does not help.

Lets see if it is actually a problem due to memory. This is very unlikely, but lets not leave any stone unturned. Take memory test. Disable verifier

Download memtest86 and test RAM

www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run for 8 passes
Ifit passes try a good stick in each slot for 3 passes
Ifit fails do the same for 8 passes.

If you pass, enable verifier and continue to use computer with verifier
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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