sudden system crashes BSOD

RajeshThummala · Dec 28, 2011

Hi,
I am using HP Pavilion dv4 running on Vista 63 bit.
From past few days sudden crashes are happening while normal usage. When I restart laptop I can see a plain screen with some kind of pink colour and only mouse pointer is visible. And when I did a sleep wake up task the screen is coming back to normal.

I have attached a zip file with contents of Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file.

Please let me know the problem and solution.

Thanks and regards,
Rajesh Thummala

zigzag3143 · Dec 30, 2011

RajeshThummala said:
Hi,
I am using HP Pavilion dv4 running on Vista 63 bit.
From past few days sudden crashes are happening while normal usage. When I restart laptop I can see a plain screen with some kind of pink colour and only mouse pointer is visible. And when I did a sleep wake up task the screen is coming back to normal.

I have attached a zip file with contents of Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file.

Please let me know the problem and solution.

Thanks and regards,
Rajesh Thummala

Problem is Related to ccSetx86.sys Common Client Settings Driver from Symantec Corporation.

I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

sudden system crashes BSOD

RajeshThummala

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My Computer

System One

zigzag3143

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