Black Screen Crashes

XrayPunk

New Member
Hello,
I've been banging my head against the wall for weeks trying to fix this. In the past month I've been getting black screen crashes, only while playing games. The games are WoW and SWToR. I've played WoW for almost three years on this laptop with no problems. There is no consistancy as to when this happens. I might play for 4 hours and it never happens, then 20 min into another session it happens. The screen goes black and the audio gets stuck in buzzing loop. I cannot do anything at that point, just have to hard restart. I've updated graphics driver, then rolled it back. Nothing. Temps are fine with nothing getting over 60C. I cleaned the heck outta the thing with a vacuum and canned air. Ran memtest86 with 3 passes. I did the benchmark test from 3Dmarkvantage to see if i could get it to crash. It passed that. Turned off screen saver, automatic updates and made sure my power settings were not causing the comp to sleep. I've dropped settings and resolutions in game to see if that helped. It didnt. I tried different outlets to plug into, thought maybe it was a power issue. That didnt help. . Any other thoughts or options would be great. Thanks

Laptop is a Gateway p-7805u
Intel Core 2 Duo P8400 / 2.26 GHz
4gb DDR3 SDRAM - 1066.0 MHz
NVIDIA GeForce 9800M GTS
Windows Vista Home Premium 64-bit Edition
 

My Computer

System One

  • Manufacturer/Model
    Gateway P-7805u
    CPU
    Intel Core 2 Duo P8400 / 2.26 GHz
Here is the BSOD report and Perfmon all zipped as attach

Vista . . .
- x64-bit
- its the original
-OEM version
- Laptop is about 3 years old
-never re-installed OS
 

Attachments

  • Perfreport.zip
    135.2 KB · Views: 5

My Computer

System One

  • Manufacturer/Model
    Gateway P-7805u
    CPU
    Intel Core 2 Duo P8400 / 2.26 GHz
Black screens are very difficult to troubleshoot/fix.
Here's some suggestions:
- update ALL drivers and programs on your system
- use System Restore to restore back to a point before this started happening
- one person has reported that running Startup Repair has fixed their black screen. I'd suggest running it from the installation disk and running it 3 times.

Your available physical memory is very low (516 mB). You only have 2 gB of RAM and I'd suggest using a minimum of 4 gB. If you can't upgrade the RAM right now, then I'd suggest only running one application at a time and making sure that your Startup items are trimmed down to the bare minimum.

Multiple problems with your Intel(R) PRO/1000 NDIS 6 Adapter Driver service
Please:
- download a fresh copy of this driver's installation software from http://downloadcenter.intel.com
- uninstall the current drivers
- install the freshly downloaded copy of the drivers
 

My Computer

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