Solved BSOD After Running For A While.

P

Proverbs

Member
Hello.

I've been trying to fix this for the past few days with no results. I keep getting BSOD errors(0x00000050) after running for a while. I can run a browser game for 4 hours and have no problems but then if I let it sit idle, or just run a virus scan or something without much interaction it will crash.

For instants I ran a scan the other night and it crashed, I also ran a scan today and made sure to click around every few minutes but it still crashed. I know its not that scanner either because this has happened way before I installed it.

I believe 0x00000050 is the code for hardware failure? I've run the Vista Memory Check and it came back clean. I also used the Dell Diagnostics and it all came back good.

Additional Info:
Dell Intel Core 2 Duo
Vista Home Premium x64
NVIDIA GeForce 9600 GSO
- x86 (32-bit) or x64: x64
- the original installed OS on the system: Yes
- an OEM or full retail version: Not sure(Got from a friend)
- What is the age of system (hardware):Probably around 5 years, give or take a year.
- What is the age of OS installation: Same as hardware.

EDIT: Mini-Dump and Reports uploaded. Thanks for any help.
 
Last edited:

My Computer

System One

Welcome
If no one else comes by to help, post tomorrow to remind me. I am not home, but need special software to read your reports.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
You could try running Malwarebytes and a scan with anti-virus since this kind of problem could be caused by a rootkit or virus.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Yeah I was running Malwarebytes, it got probably %70+ done before it BSOD, up to that point it had found nothing.

When I got the computer about 6 months ago from a friend it was already doing this, so maybe he got it infected.

I'm normally pretty good about not going to places like that. :p
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
I put the "drivers" folder in "System32" and "SysWOW64" on the ignore list but it still crashed.

I was however able to get a picture if it helps.

I notice is says something abut paging, which is overflow from the RAM correct? Could this mean not enough memory or hard drive failure?
 

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My Computer

System One

The reports seem to be clear. Its your anti virus (is it Symantec?) Make a system restore point so that you can go back if necessary. Uninstall using the Symantec Uninstall tool. Then install Microsoft Security Essenatials, to see how it goes.
After uninstall. go to search type cmd, right click and run as adminsitrator.
Then type driverquery and make sure this driver
acedrv09.sys
is gone.
Post back
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I found this-

It is owned by Protect Software GMBH, a German software company. You can access driver updates at their website at Protect Software. Select "Support" and "End-User-Support". There you will see the file "Driver_Updater.exe". Installing that should take care of the problem
NetteinChi (further information)

To paraphrase, the website says that anti-virus software sometimes doesn't know how to handle their products. The software is apparently used on CD's and DVD's for protection.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Yes this does have a expired version of Norton >.< I'm going to update the driver above and remove norton, then try to do a full scan(Malwarebytes, and Avira?)

I'll post back.

EDIT: I uninstalled and ran the driver uninstaller above, then the installer and got v11, hopefully its fixed.(running scan now)
 

My Computer

System One

We wish you the best and anticipate good news.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I ran a Malwarebytes full scan with success, Avira also made it through a full scan with no crashes. It has been on for 9+ hours and no crashes. :D

I believe its fixed! Thank you for your time! +rep to everyone.
 

My Computer

System One

Thank you for posting back the results. Come back any time.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I'm also glad it's working for you.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Proverbs said:
I put the "drivers" folder in "System32" and "SysWOW64" on the ignore list
Click to expand...

Hi,

So glad your sorted.

Please remove the "Exclude" from the scans: -
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
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