Solved BSOD : 0x00000101

deppitsa · Mar 20, 2012

Hello all !!!

I am new in the forums and I need your help. :D My pc is getting the BSOD: Stop 0x00000101: "A clock interrupt was not received on a secondary processor within the allocated time interval".

And it goes on : "Check to make sure any new hardware or software is properly installed . If there is a new installation ask your software or hardware manufacturer for any new updates you might need. If problems continue disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components restsart your computer press F8 to select advanced startup options and then select safe mode."

I am getting this STOP error randomly ( when browsing, playing, listening to music etc).I have the latest nVidia drivers and MemTest showed no problems with my RAM. I also uninstalled Daemon Tools and deleted the SPTD driver. The OS came pre-installed.

These are my system specs :

Operating System: Windows Vista™ Home Premium 32bit (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.111025-0338)
System Manufacturer: MICRO-STAR INTERNATIONAL CO., LTD
System Model: MS-7258
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz (2 CPUs), ~1.9GHz
Memory: 4GB RAM
Windows Dir: C:\WindowsDirectX Version: DirectX 11

I have attached the Windows NT6 BSOD folder and the Minidumps.I would really appreciate your help since I am not a pro in such things...

Thanks in advance

usasma · Mar 21, 2012

You only have 189 updates after SP2 - most systems have 350 or more. Please visit Windows Update and get all available updates.

[DEL]Daemon Tools (and Alcohol % software) are known to cause BSOD's on Win7 systems due to the sptd.sys driver. I'd suggest uninstalling it from your Vista system "just in case" - you can always reinstall it later on.
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ
[/DEL]
Your Realtek network card drivers date from 2006, please update them immediately from the Realtek website here: Realtek

Your Philips 713x Inbox PCI TV Capture card driver dates from 2007, please see if there's an update available from the manufacturer of your system.

Due to the large number of instances of Norton in the memory dumps, I'd have to suggest testing to see if it's to blame. To do this, try the following:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

If all of the above doesn't fix it, then have a look at this topic for further suggestions (even though it's a Win7 topic, it applies to Vista also): STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg - Windows 7 Forums

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[FONT=lucida console]
SYMDS.SYS               Mon May 16 18:14:26 2011 (4DD1A1C2)
SYMEFA.SYS              Tue Nov 22 19:48:14 2011 (4ECC42CE)
[COLOR=Red]Ph3xIB32.sys            Tue Apr 03 13:43:20 2007 (46129238)[/COLOR]
nvlddmkm.sys            Wed Feb 29 12:59:51 2012 (4F4E6797)
nvBridge.kmd            Thu Apr 07 23:14:44 2011 (4D9E7DA4)
[COLOR=Red]Rtnicxp.sys             Fri Jun 30 14:15:49 2006 (44A56A55)[/COLOR]
RTKVAC.SYS              Thu Jun 18 15:36:37 2009 (4A3A9745)
nvhda32v.sys            Tue Jan 17 07:45:27 2012 (4F156D67)
ccSetx86.sys            Fri Nov 04 17:52:52 2011 (4EB45EB4)
Ironx86.SYS             Mon Nov 14 21:00:13 2011 (4EC1C7AD)
SYMTDIV.SYS             Sat Nov 12 15:54:55 2011 (4EBEDD1F)
SYMEVENT.SYS            Mon Jan 23 13:57:32 2012 (4F1DAD9C)
SRTSPX.SYS              Tue Nov 22 18:48:43 2011 (4ECC34DB)
IDSvix86.sys            Tue Nov 22 15:22:09 2011 (4ECC0471)
eeCtrl.sys              Fri Jan 20 18:33:15 2012 (4F19F9BB)
EraserUtilRebootDrv.sys Fri Jan 20 18:33:18 2012 (4F19F9BE)
BHDrvx86.sys            Fri Feb 10 21:46:04 2012 (4F35D66C)
NuidFltr.sys            Fri May 08 04:35:42 2009 (4A03EEDE)
SRTSP.SYS               Tue Nov 22 18:48:37 2011 (4ECC34D5)
NAVEX15.SYS             Fri Jul 29 08:07:28 2011 (4E32A280)
NAVENG.SYS              Fri Jul 29 08:10:02 2011 (4E32A31A)
sptd.sys                Tue Jan 03 19:00:39 2012 (4F0396A7)
SYMEFA.SYS              Thu Jul 21 20:20:59 2011 (4E28C26B)
dtsoftbus01.sys         Wed Jul 27 10:03:27 2011 (4E301AAF)
Ironx86.SYS             Fri Jul 22 21:24:01 2011 (4E2A22B1)
SYMTDIV.SYS             Wed Jul 20 22:09:38 2011 (4E278A62)
SYMEVENT.SYS            Wed May 04 23:15:41 2011 (4DC2165D)
SRTSPX.SYS              Tue Aug 02 16:26:26 2011 (4E385D72)
IDSVix86.sys            Wed Jul 20 09:18:06 2011 (4E26D58E)
eeCtrl.sys              Thu Jul 07 21:45:11 2011 (4E166127)
EraserUtilRebootDrv.sys Thu Jul 07 21:45:11 2011 (4E166127)
BHDrvx86.sys            Tue Jul 19 22:51:41 2011 (4E2642BD)
SRTSP.SYS               Tue Aug 02 16:26:19 2011 (4E385D6B)
[/FONT]

Code:

[FONT=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini032012-02.dmp]
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Debug session time: Tue Mar 20 11:42:17.201 2012 (UTC - 4:00)
System Uptime: 0 days 0:38:19.046
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_2_PROC
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  ccsvchst.exe
FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_2_PROC_ANALYSIS_INCONCLUSIVE
Bugcheck code 00000101
Arguments 00000060 00000000 806d1120 00000001
BiosVersion = V3.4
BiosReleaseDate = 07/16/2007
CPUID:        "Intel(R) Core(TM)2 CPU          6300  @ 1.86GHz"
MaxSpeed:     1860
CurrentSpeed: 1862
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini032012-01.dmp]
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Debug session time: Tue Mar 20 08:50:18.744 2012 (UTC - 4:00)
System Uptime: 0 days 2:40:39.062
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_2_PROC
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_2_PROC_ANALYSIS_INCONCLUSIVE
Bugcheck code 00000101
Arguments 00000060 00000000 806d1120 00000001
BiosVersion = V3.4
BiosReleaseDate = 07/16/2007
CPUID:        "Intel(R) Core(TM)2 CPU          6300  @ 1.86GHz"
MaxSpeed:     1860
CurrentSpeed: 1862
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini031912-01.dmp]
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Debug session time: Mon Mar 19 07:58:29.286 2012 (UTC - 4:00)
System Uptime: 0 days 0:16:00.062
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_2_PROC
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_2_PROC_ANALYSIS_INCONCLUSIVE
Bugcheck code 00000101
Arguments 00000060 00000000 806d1120 00000001
BiosVersion = V3.4
BiosReleaseDate = 07/16/2007
CPUID:        "Intel(R) Core(TM)2 CPU          6300  @ 1.86GHz"
MaxSpeed:     1860
CurrentSpeed: 1862
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini031812-01.dmp]
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Debug session time: Sun Mar 18 14:31:25.877 2012 (UTC - 4:00)
System Uptime: 0 days 6:25:37.484
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_2_PROC
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_2_PROC_ANALYSIS_INCONCLUSIVE
Bugcheck code 00000101
Arguments 00000060 00000000 806d1120 00000001
BiosVersion = V3.4
BiosReleaseDate = 07/16/2007
CPUID:        "Intel(R) Core(TM)2 CPU          6300  @ 1.86GHz"
MaxSpeed:     1860
CurrentSpeed: 1862
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini031512-01.dmp]
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Debug session time: Thu Mar 15 12:03:47.154 2012 (UTC - 4:00)
System Uptime: 0 days 5:52:18.074
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_2_PROC
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_2_PROC_ANALYSIS_INCONCLUSIVE
Bugcheck code 00000101
Arguments 00000060 00000000 806d1120 00000001
BiosVersion = V3.4
BiosReleaseDate = 07/16/2007
CPUID:        "Intel(R) Core(TM)2 CPU          6300  @ 1.86GHz"
MaxSpeed:     1860
CurrentSpeed: 1862
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/FONT]

deppitsa · Mar 21, 2012

Thanks for all your help!!!:D

I'll try this and I will let you know if it worked!!!

Thanks again!!!!

deppitsa · Mar 21, 2012

Ok, so I updated the Realtek network card driver successfully and the free antivirus but I can't find a driver update for Philips 713x Inbox PCI TV Capture card. Shall I unistall it completely and remove it from the motherboard??? (I really don't mind removing it if it is the cause of this BSOD...)

Lottiemansion · Mar 21, 2012

Hi,

Look here: -

7130 VISTA Drivers & try these drivers: -

7130_VISTA.rar

usasma · Mar 21, 2012

The driver for the TV card dates from 2007 - that's the only reason that I'm picking on it.
It may be fine, so just leave it be for now. If we still don't achieve a fix with the other stuff, then you can remove it to see if it helps.

deppitsa · Mar 22, 2012

Thank you for the drivers Lottiemansion!!! I 'll try them immediately.I really appreciate your help usasma, thank you very very much!!!

deppitsa · Mar 23, 2012

It's been almost two days and there is no BSOD, I think you did it !!!! Thank you guys for all your help!!!!

cosmik · Oct 25, 2012

Please pardon the OT, I've been describing a similar BSOD case on the same hardware platform as the poster here. My own thread is at http://www.vistax64.com/crashes-debugging/298462-bsod-stop-0x00000101-clock_watchdog_timeout.html , any help will be appreciated.

Again, apologies for the OT.

cosmik · Oct 25, 2012

@deppitsa: Can you please tell me what the following BIOS power settings are set to? I am interested in "Enable C1E" and "Intel Speedstep" (or something like that).

Solved BSOD : 0x00000101

deppitsa

My Computer

System One

usasma

Old and cranky

My Computer

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deppitsa

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System One

deppitsa

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Lottiemansion

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usasma

Old and cranky

My Computer

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deppitsa

My Computer

System One

deppitsa

My Computer

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cosmik

My Computer

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cosmik

My Computer

System One