Repeated BSOD help

**SilverA** · 22 Apr 2012

OK, so recently our family PC (HP Pavilion slimline) has been acting up - BSOD on multiple occasions, sometimes so frequent we couldn't use the PC at all.

Usually we switch it all off - leave it for about 12 hours and then next time we turn it on (first in safe mode, then restart normally if all ok) windows tells us it's recovered from something.

Additional information:

The PC runs very slowly now

When we turn it on, we are asked to select an OS (although we only have one) - a Choice between Vista (recovered) and another I can't remember, but something to do with settings.

Have had a few minor viruses before, but should have been cleared up. Now using BtNetprotect + anti-virus

System Info:

Vista Home premium x64
OEM
About 2/3 years old
Never reinstalled windows since purchase

Dump/performance info:

Attached as Zip files as requested in sticky

Any help would be wonderful. We considered a factory reset until we turned it on again today and it once again said it had recovered. Been ok so far (in use for an hour or so)

**Lottiemansion** · 22 Apr 2012

Hi,

I would suggest you try updating your Graphics drivers (Auto detect): -

What's New - GeForce

**SilverA** · 23 Apr 2012

Hiya.

Thanks for the reply, but how would I go about doing that?
Also, was this based on an alaysis of the zipped files attached or just the initial brief?

(sorry - just expected a little more after uploading those)

**usasma** · 23 Apr 2012

Just my 2¢

perfmon /report shows that your D: drive is running short of free space. If this is your system recovery partition - that's OK.

Only 581 mB of RAM free (out of 2 gB total). I'd strongly suggest adding more RAM to the system (up to a limit of 4 gB depending on the system's ability to handle it). Check for RAM limitations at RAM Memory Upgrade: Dell, Mac, Apple, HP, Compaq. USB drives, SSD at Crucial.com
While waiting to add RAM, I'd suggest:
- trimming your startup items to prevent the loading of non-essential applications
- only running one program at a time.

I'm not in favor of wireless USB adapters, they just have too many problems. I'd suggest getting a wireless card that plugs into the motherboard (or a very long wire)- they are much more powerful, robust, and reliable.

IMO this is starting to look like a hardware problem.
I ran 5 memory dumps from April 2012
There were 2 different BSOD error codes (STOP 0x8E and 0xD1)
There were 5 different causes blamed.

Hardware problems can be:
- broken hardware
- overclocking problems
- compatibility issues
- low-level driver problems
- malware

I'd suggest updating the following software/drivers on your system (uninstall old drivers before installing new drivers):
- nVidia chipset drivers - NVIDIA DRIVERS 15.56 WHQL
- nVidia video drivers - NVIDIA DRIVERS 296.10 WHQL
- Realtek High Definition Audio drivers - Realtek
- RaLink Wireless Network drivers (your wireless USB device) - from the manufacturer of your wireless USB device)
- HP Multimedia Keyboard Driver (replace it if you already have the most current) - from the HP support website for your model

Lot's of McAfee in the memory dumps. While this isn't a diagnostic, it would be advisable to check by doing this:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


mfehidk.sys     Mon Oct 10 16:39:59 2011 (4E93581F)
mfeavfk.sys     Mon Oct 10 16:41:38 2011 (4E935882)
PS2.sys         Mon Dec 12 20:26:59 2005 (439E2363)
Afc.sys         Wed Feb 23 01:58:55 2005 (421C29AF)
GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5)
nvmfdx32.sys    Fri Aug 01 14:37:49 2008 (489357FD)
nvlddmkm.sys    Fri Sep 26 22:12:15 2008 (48DD967F)
RTKVHDA.sys     Wed Sep 24 05:31:01 2008 (48DA08D5)
mfewfpk.sys     Mon Oct 10 16:40:33 2011 (4E935841)
mfenlfk.sys     Mon Oct 10 16:41:01 2011 (4E93585D)
mfefirek.sys    Mon Oct 10 16:44:18 2011 (4E935922)
netr73.sys      Tue Feb 26 04:17:28 2008 (47C3D928)
FsUsbExDisk.SYS Thu May 27 21:03:10 2010 (4BFF164E)
mfeapfk.sys     Mon Oct 10 16:41:11 2011 (4E935867)
mfebopk.sys     Mon Oct 10 16:41:54 2011 (4E935892)
cfwids.sys      Mon Oct 10 16:45:38 2011 (4E935972)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini042212-01.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Sat Apr 21 15:01:53.202 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:19.890
Probably caused by : volsnap.sys ( volsnap!ExAllocateFromNPagedLookasideList+27 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  rundll32.exe
FAILURE_BUCKET_ID:  0x8E_volsnap!ExAllocateFromNPagedLookasideList+27
Bugcheck code 1000008E
Arguments c0000005 00000000 81774c50 00000000
BiosVersion = 5.21
BiosReleaseDate = 11/11/2008
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini042112-02.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Sat Apr 21 14:57:07.124 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:08.812
Probably caused by : ntkrpamp.exe ( nt!ObFastDereferenceObject+30 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x8E_nt!ObFastDereferenceObject+30
Bugcheck code 1000008E
Arguments c0000005 8244cd45 a015fb6c 00000000
BiosVersion = 5.21
BiosReleaseDate = 11/11/2008
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini042112-01.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Sat Apr 21 14:54:18.239 2012 (UTC - 4:00)
System Uptime: 0 days 0:06:32.955
BugCheck D1, {0, 2, 1, 8cd25553}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VidSchiInterlockedInsertTailList+22 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  0xD1_dxgkrnl!VidSchiInterlockedInsertTailList+22
Bugcheck code 000000D1
Arguments 00000000 00000002 00000001 8cd25553
BiosVersion = 5.21
BiosReleaseDate = 11/11/2008
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini041512-01.dmp]
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Debug session time: Sat Apr 14 15:32:05.616 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:36.303
BugCheck D1, {860, 2, 0, 8816c7bc}
Probably caused by : ecache.sys ( ecache!EcBlockDereference+f4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  SYSTEM
FAILURE_BUCKET_ID:  0xD1_ecache!EcBlockDereference+f4
Bugcheck code 000000D1
Arguments 00000860 00000002 00000000 8816c7bc
BiosVersion = 5.21
BiosReleaseDate = 11/11/2008
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini041412-01.dmp]
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Debug session time: Sat Apr 14 05:29:43.751 2012 (UTC - 4:00)
System Uptime: 0 days 0:05:02.437
BugCheck D1, {469dd954, 2, 1, 8f46c282}
*** WARNING: Unable to verify timestamp for netr73.sys
*** ERROR: Module load completed but symbols could not be loaded for netr73.sys
Probably caused by : netr73.sys ( netr73+1b282 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xD1_netr73+1b282
Bugcheck code 000000D1
Arguments 469dd954 00000002 00000001 8f46c282
BiosVersion = 5.21
BiosReleaseDate = 11/11/2008
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

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